Daveho wrote:Why not just support your products and sell internal parts?
Sal already answered that question
The current process causes out of pocket expense to the end user and this attitude of “users can’t possibly be trusted to use a T8 driver” comes across as sanctimonious.[/quote]
Maybe you should go back and read the original post and the Spyderco warranty.
Almost every new thing sold comes with some kind of warranty. It is the buyer’s responsibility to understand it. If the buyer does not like the terms, then don’t pay for it (the warranty and it’s services make up part of the item price. I.e., you are buying that along with the product.)
The “out of pocket expense” you complain of is a function of you agreeing with the warranty terms when you buy the product. It shouldn’t come as a surprise.
This entire issue stems from a small number of buyers not wanting to live up to the agreement they made when they bought a Spyderco knife then badgering Spyderco through public forums to be treated as special. A few, apparently, go so far as to return the knife they have misused or damaged as new, thereby defrauding innocent future buyers and perhaps dealers too.
These people are hurting the rest of us because, as Sal pointed out, dealing with hundreds of these instances each month along with the infrastructure cost incurred to support global customers, has increased the cost to everyone.
In the end, there is no satisfying these special people who can’t take responsibility for their own actions and decisions. We can only counter their rather transparent arguments in these public forums so that their rants are shown for the irrelevant tantrums they sometimes become.