Just send in your problem knives, and fast!

[Blerv]

I haven't been here as long as some but have seen MANY threads started with knife issues. Typically this is what happens...

1. Thread with an upset OP, often no pictures.
2. A rush of criticism
3. Five pages later (or 2 days) Sal and co realize and humbly beg the OP to send it in
4. Nothing happens and/or there is no update
5. People start saying stuff like, "Oh do you have an early ___? The first runs were known to fall apart on sight and make babies scream."

I don't care if people make these threads. It is the least efficient path and you are enjoying attention with the downfall of having to defend against attacks. I'd personally (and have) just mailed the knife in with a detailed description of how to reproduce the problem. It's easier to fix a knife they see broken.

If you choose to make a post and not send it in just know that your laziness is potentially impacting the quality of the knives your fellow community members receive. As much crap as Ankerson took for his Manix2 test way back at least the product was improved.

Just send it in. You will feel warm and fuzzy inside. Plus there is a chance the knife and model will be tweaked for the better before tears start flowing.

Spyderco, Inc.
Attn.: Warranty and Repair
820 Spyderco Way,
Golden, CO 80403 USA
Phone: 800-525-7770 / 303-279-8383
Fax: 303-278-2229
Email: customerservice@spyderco.com

Plus a check for $5 for return postage if its not deemed a valid W&R problem. If you have questions contact them and ask.

If you want roundabout speculation by someone with no authorized ability to assist please PM me or make a thread.

[Ankerson]

Yes, sending it in and or calling Spyderco is the best way to deal with problems.

[Blerv]

Oh and if you don't live in the states why not just put a check for return postage to your country with a receipt for postage there? If your knife is messed up I would think that the valuable feedback isn't worth Spyderco getting petty on stamps.

Or contact them for a specific solution. If your problem isn't a problem they likely won't fix or reimburse you. They also won't charge you for their time unlike every doctor I have seen.

[Evil D]

You'll have this sort of thing when people are given an outlet to complain through. Forums in general attract this kind of behavior. At the same time forums like this one jack the hype of everything a company sells through the roof and make an uneducated person have unreasonable expectations out of a production company. Then the argument comes that "well if I pay X amount of money for blahblah then i expect perfection!!". Tell that to all the car companies that people spend $40k for a car from that get recalled. Production is not a perfect industry, QC is done by real people who make mistakes. The important part is that the company behind the product is here to do what it takes to fix the problem, regardless of how much complaining it takes to get the knife back to them.

[suedeface]

I sometimes get sick of hearing things like" I paid over $100 for this knife, and when I tried to pry my car tire off its rim, the tip snapped right off. If it's such an expensive knife, it shouldn't have broke. Therefore XXX KNIFE IS JUNK". While there are some legit criticisms, it seems like most of the people who do the complaining and bashing bring those problems on themselves. I sometimes think that those people are upset with themselves for doing something stupid with their knife, and don't want to yell at themselves, so the yell at people online instead. I have to give credit to Sal also for the way he deals with these customers. he is definitely a better man than I .......

[Ankerson]

Unrealistic expectations based on the price point of some knives and people's opinions of what expensive is can cause some issues.

Education is the answer or should I say Edge-U-Cation.

Spyderco makes a broad range of models in different price ranges from very affordable to mainstream to higher end cost wise to satisfy a broad range of people.

[Tally-ho]

Just send it in.

That's easy to say for someone who lives within USA, but Spyderco knives are sold internationally, in my country sending a package to USA with a tracking number is really expensive.
An with local taxes, Spyderco knives are 35% to 50% (and sometimes even) more expensive.

So I want any of my purchased knife to be close to perfection...even if I know this is impossible.

But even if I really like Spyderco knives, I am not a fan to the point that I don't want to see any criticism and whining messages.

[Blerv]

That's easy to say for someone who lives within USA, but Spyderco knives are sold internationally, in my country sending a package to USA with a tracking number is really expensive.
An with local taxes, Spyderco knives are 35% to 50% more expensive.

So I want any of my purchased knife to be close to perfection...even if I know this is impossible.

But even if I really like Spyderco knives, I am not a fan to the point I don't want to see any criticism and whining messages.

What are your thoughts on post # 3? Has anyone ever been turned down for international help?

If someone isn't willing to risk return shipping if not a valid problem they don't believe it is with enough confidence.

Folks in the USA import things all the time that potentially can't be serviced.

[Ankerson]

That's easy to say for someone who lives within USA, but Spyderco knives are sold internationally, in my country sending a package to USA with a tracking number is really expensive.
An with local taxes, Spyderco knives are 35% to 50% more expensive.

So I want any of my purchased knife to be close to perfection...even if I know this is impossible.

But even if I really like Spyderco knives, I am not a fan to the point I don't want to see any criticism and whining messages.

As long as one doesn't expect an Endura to be the same in every way as a Sebenza......

And yes we do see those type of topics....

People taking a $50 to $100 knife and putting it under a microscope and then complaining about F&F issues.

[Evil D]

That's easy to say for someone who lives within USA, but Spyderco knives are sold internationally, in my country sending a package to USA with a tracking number is really expensive.
An with local taxes, Spyderco knives are 35% to 50% more expensive.

So I want any of my purchased knife to be close to perfection...even if I know this is impossible.

But even if I really like Spyderco knives, I am not a fan to the point I don't want to see any criticism and whining messages.

You're missing the point. It's not about not wanting to see criticism. I think we all want to know if a knife has issues. The big mess of a thread that this thread is referring to, i think everyone who has read that thread is interested in the outcome. We WANT to know the truth, but making a big thread crying about the problem and never doing anything to find the solution is just dumb.

Personally, i'd deal with Spyderco FIRST and once the problem was resolved, then i'd make the post about the problem and share my complete experience, how the problem was solved and if i was made happy at the end. That's how this sort of thing is supposed to be dealt with.

As for you and your shipping costs, i can't speak for Spyderco but i think they'd likely reimburse you if the problem was on their end.

[Blerv]

Or at the least provide a reasonable reimbursement. A broken knife (not one with play) is worthless. An expensive fixed one is at least functional.

Yea as David said eloquently. We don't want to squelch voices here, just want resolved or unresolved cases. Not giving the company a chance to do something is just setting fires. I've seen Sal (and forum members) offer to buy back products from overseas that likely were not broken. The OP of course refused.

I had a Dodo sprint with a lock that stuck while opened. Sending it in they fixed the knife but it still "made a loud clicking noise" so they sent me a new knife in box and never cashed my return check. Not bad odds for 1/50 or so.

[JAfromMN]

Spydercos customer service , warranty and Repair department Rocks.

I've always been way more than happy when I've gotten any knife I've sent in back.

It's the biggest reason I try and be a loyal spyderco owner.

[IG-88]

Spydercos customer service , warranty and Repair department Rocks.

+1

[LC Kid]

Hi Folks!

If you choose to make a post and not send it in just know that your laziness is potentially impacting the quality of the knives your fellow community members receive. As much crap as Ankerson took for his Manix2 test way back at least the product was improved.

I couldn't agree more with you.

Starting a complain about a problem, and do nothing in order to solve it, is just plain useless. And I'm being polite here.

AFAIK, Spyderco might have the BEST Customer Service in the market :)

So what are you waiting for to use if you need to?

[kbuzbee]

Folks in the USA import things all the time that potentially can't be serviced.

Yes, they do. 10 years ago I got a pair of beautiful wall mounted Zassenhaus coffee grinders, a well established German brand. The impellers loosened up a bit. Easy repair, so I sent them to Germany. While they had them, the company went out of business.... Several years later, a group of investors bought the company and they are back in business but the new folks have no idea what might have happened to my grinders. My guess is they sold them.... Who knows?

It's an imperfect world.

Ken

[mikerestivo]

Big thanks for posting this Blerv. I think it needed to be said.

[Manix Guy 2]

I have to agree if you have a issue contact and send it in , simple to me . Regards MG2

[JB3]

Just send it in.
If you want roundabout speculation by someone with no authorized ability to assist please PM me or make a thread.

Bwa-ha-ha-ha!
Amen
And you're right about the Manix 2 ... the pounding on it was a little silly, but the knife was a little flimsy ... Spyderco beefed it up, so it all worked out ... but for the most part on all these threads ... "what you say" :)

[thelock]

Or be better at quality control. I don't like the thought of sending stuff back in, maybe that is because it would cost me around 90$ to send a knife back to USA. If the knife has a defect, show it on camera in a private video, possibly in FullHD, let them decide on what the problem is and send you the necessary parts to fix it or in some cases a new knife. Costumers should not at any time pay to ship things back or stay without the knife that they payed for (nowadays they are pretty expensive) for the time that will take to ship it back, get it fixed and then wait for it to arrive. Just my opinion!

[akaAK]

I had an issue with my Sage three. It was not a fit and finish issue it was a significant flaw in the manufacturing that had safety implications. Shipped it in had it fixed, but the shipping and insurance where mine to bear. Not a complaint and I have bought enough things in my life to understand the concept of buyer beware.

If that had been my first Spyderco it probably would have been my last to be honest. I very rarely give companies a second chance at what should be done right in the first place. Considering how many I have bought that were acceptable (I am not hung up on minor fit and finish issues as I use all of mine to some extent) I will continue to buy spydies.

I have broken and damaged a few things in my life that had lifetime warrenties. If I make the decision to abuse a tool I don't hold the manufacturer responsible. If a manufacturer