Time For A Whine

Discuss Spyderco's products and history.
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pmel018
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Location: Wokingham, Berks, UK

Time For A Whine

#1

Post by pmel018 »

Hi Guys :spyder:
I have been trying to obtain apocket clip and screws for a C07 Police. I emailed the CS address and was evetually directed to contact the retail sales people , well two mails later and a few days , no answer. Am I using the wrong approach? Someone suggested I contact Sal, surely he has better thigs to do than to get me a clip and three screws?
I am at loss as to what to do next, this may seem a trivial thing but I stil want the clip and screws, Spyderco has a reputation for faultless CS but not in this case.
As I said a small matter but it annoying all the same.
Whine over now
Phil :(

PS does any forumite have the required clip and screws for an SS Police.Will send cash or paypal. Phil
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Jimmy_Dean
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Location: Montreal Canada

#2

Post by Jimmy_Dean »

Why don't you try to call them?
Sorry to hear about the bad experience bro
You can be sure they only want to please you as fast as possible

-Dean
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HoB
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Location: Lexington, MA USA

#3

Post by HoB »

I can guess, why calling isn't the prefered option. Look at the location.

I believe, the factory outlet has handled such things quite well in the past. Try to get in contact with them?!
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DAYWALKER
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Location: Hawaii USA

#4

Post by DAYWALKER »

Aloha!

I recently had the same problem. I was requesting a replacement clip for my Native, as I stripped mine for cleaning, then when I got home, one of my cats hopped up on the dresser, and I cannot find that clip and half the barrel screw ANYWHERE! LOL!

My wait has been a few weeks. So I just got a clip off one of my non-user Natives and put it on my user...

I would think that the CS dept. are like the Maytag man! LOL! :D
Proverbs 16:3...Commit YOUR works to the LORD, and YOUR plans WILL succeed!

"Where's the best little big knife not designed by Sal or Eric?" ~ thombrogan, WSM

Avatar by my KnifeBrother, DiAlex...C102 Adventura designer, 2005 Spyderco Forum Knife! ;)
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Jurphaas
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Location: Leiden Netherlands

#5

Post by Jurphaas »

pmel018 wrote:Hi Guys :spyder:
I have been trying to obtain apocket clip and screws for a C07 Police. I emailed the CS address and was evetually directed to contact the retail sales people , well two mails later and a few days , no answer. Am I using the wrong approach? Someone suggested I contact Sal, surely he has better thigs to do than to get me a clip and three screws?
I am at loss as to what to do next, this may seem a trivial thing but I stil want the clip and screws, Spyderco has a reputation for faultless CS but not in this case.
As I said a small matter but it annoying all the same.
Whine over now
Phil :(

PS does any forumite have the required clip and screws for an SS Police.Will send cash or paypal. Phil
Hi - would you please send me an e-mail with your mailing address, I can help you out! reach me at: jurvanrietschoten@planet.nl
Clipits Work!
* WTC # 0107 *
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DAYWALKER
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Location: Hawaii USA

#6

Post by DAYWALKER »

Hey there Sir Jurphaas!

How are you?! Good to see ya here...BTW, would ya know how much a SE SS Executive, New, No box would go for?

Howzit KOM...I see ya creeping around down there! LOL!

God bless you guys!
Proverbs 16:3...Commit YOUR works to the LORD, and YOUR plans WILL succeed!

"Where's the best little big knife not designed by Sal or Eric?" ~ thombrogan, WSM

Avatar by my KnifeBrother, DiAlex...C102 Adventura designer, 2005 Spyderco Forum Knife! ;)
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king-of-mars
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Location: Los Angeles USA

#7

Post by king-of-mars »

Me creeping? Nah! :p Just looking for some G-10. :confused:
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DAYWALKER
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Location: Hawaii USA

#8

Post by DAYWALKER »

LOL!

Howzit my brother! Hmmmm, G10? Can't help ya there...but let me know if ya have a craving for SS! LOL! :D

Man alive...still no hits on BF?! I wonder why?! Not much into veggies I guess...kinda shocking though...hang in there, or go ebay!

God bless you!
Proverbs 16:3...Commit YOUR works to the LORD, and YOUR plans WILL succeed!

"Where's the best little big knife not designed by Sal or Eric?" ~ thombrogan, WSM

Avatar by my KnifeBrother, DiAlex...C102 Adventura designer, 2005 Spyderco Forum Knife! ;)
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pmel018
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Location: Wokingham, Berks, UK

#9

Post by pmel018 »

Hi HoB
How exactly does one contact the Factory Shop?
Phil
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AllenETreat
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Location: The Constitution State USA

Calling Dr. Mike

#10

Post by AllenETreat »

pmel018 -

You have to contact Mike Haye's in warranty & repair -

1-( 800 ) - 525 - 7770 then wait to be offered a "list
of company employees" then after you get to that enter M-I-K-E
(6453) on your telephone keypad. Mike Hayes is the man
in warranty & repair. Tell'im I sent you & you need those clips &
screws. File this contact info for future reference. :D

Apparently some here forgot about "Dr. Mike".

AET
All men dream, but not equally. Those who dream by night, in the dusty recesses of their minds, awake in the day to find that it was vanity. But the dreamers of the day are dangerous men, for they may act their dreams with open eyes to make it reality.

T.E. Lawrence
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Joyce Laituri
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Location: Golden, CO USA

#11

Post by Joyce Laituri »

Hello,

Thought this might clarify Spyderco's contact information:

The Spyderco Factory Outlet Store:

Phone: 303-279-8613 or 800-828-1925
Email: SFO@spyderco.com
Fax: 303-278-2057
Hours: 10-6MST Monday-Saturday



Spyderco Warranty and Repair:

Phone: 303-279-8383 X255 or 800-525-7770 X255
Email Customer Service: customerservice@spyderco.com
Fax: 303-278-2229
Hours: 7:30-4:30 Monday- Friday

pmel018- My apologies you have not heard from either Cody or Christina at SFO. I spoke with Cody and forwarded this thread to him for resolution. Please let me know if you do not receive a prompt answer okay? jlaituri@spyderco.com

Allen- I'm sad to say that Mike Hayes left Spyderco last spring. Our warranty and repair department is now under the guidance of Amanda Hinnen. She's a peach guys and wonderful to work with. Don't hesitate contacting her. She's knows knives like no other woman I've met before and has an incredible understanding of custom knifemaking too. :)



Joyce @ Spyderco
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Jimmy_Dean
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#12

Post by Jimmy_Dean »

[quote="Joyce Laituri"]Our warranty and repair department is now under the guidance of Amanda Hinnen. She's a peach guys(...)[quote]

Is she single? :rolleyes:
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loki88

#13

Post by loki88 »

Joyce have u thought about that candlelight dinner for a Spyderco T-shirt?

;)
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pmel018
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Posts: 387
Joined: Fri Sep 24, 2004 10:33 am
Location: Wokingham, Berks, UK

#14

Post by pmel018 »

Hi Guys
Well WHINE OVER, :) have made contact and been given correct contact details. Can't find the SFO address anywhere on the site though.
Anyway Spyderco's reputation is restored.
Thanks for help and ideas.
Phil :spyder:
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