Talked to someone while trying to find out ANY info on my Spyderench I sent in for repair. There is noone currently working fulltime in the repair department. That would explain why no one ever returns my dozen voicemails or emails.
Hope this helps everyone waiting on repair info from Spyderco.
Hope my knife shows up soon, they promised it out for weeks and have charged my credit card for the repair.
Brad
Heard something about the repair department
I agree that all it takes is someone to just answer the phone and let me know "no it hasn't shipped, here's why". That's all I want.
I got the info from the operator and she promised that someone would call today with an answer. I'm not complaining, I'm not going to fly up there and raise ****, I'm not going to sue anyone, I just want to know what's up.
Brad
I got the info from the operator and she promised that someone would call today with an answer. I'm not complaining, I'm not going to fly up there and raise ****, I'm not going to sue anyone, I just want to know what's up.
Brad
Good points, Brad & Mt Goat. That's basically what I heard when I was shopping at the SFO the other day. At least one key person in the warranty dept was let go for basically the same reasons Brad is annoyed. They really should at least hire a temp or something to cover the lapse in restoring the quality of their customer service.
My girlfriend is looking for a new job, and I told her she should send <img src="spyder.gif" width=15 height=15 align=middle border=0> a resume! I told her I think it would be a great place to work, but of course she just thinks I'm trying to find a way to get the employee discount!!! Women are too darn smart! <img src="wink.gif" width=15 height=15 align=middle border=0>
My girlfriend is looking for a new job, and I told her she should send <img src="spyder.gif" width=15 height=15 align=middle border=0> a resume! I told her I think it would be a great place to work, but of course she just thinks I'm trying to find a way to get the employee discount!!! Women are too darn smart! <img src="wink.gif" width=15 height=15 align=middle border=0>
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dialex
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Try posting at the Bladeforums, Spyderco section. Maybe you'll get more luck.
<a href="http://users.pcnet.ro/dialex"><font color=blue>(my page)</font></a>
<a href="http://users.pcnet.ro/dialex"><font color=blue>(my page)</font></a>
Just heard from Christine at Spyderco. Seems someone had made yet another mistake about my knife and put a note in with it that I would only take a SE blade. I sent them a PE and just wanted something on there. She said it will go out this week.
BUT
I've heard that before from 2 different people. Hopefully this time it's for real.
On the bladeforums...why should I post on there. This is Spyderco's forum for their own company. Shouldn't they be reading this all day long? Thanks for the suggestion though.
Glad to finally hear something about my Rench.
Brad
BUT
I've heard that before from 2 different people. Hopefully this time it's for real.
On the bladeforums...why should I post on there. This is Spyderco's forum for their own company. Shouldn't they be reading this all day long? Thanks for the suggestion though.
Glad to finally hear something about my Rench.
Brad
Hi Brad - Sorry to hear about all the hassles you've been dealing with.
I stopped by the SFO earlier today to pick up an SS Police that I had re-ground. (broke the tip off) The order took about a week to complete, and the guys at the factory did a really great job cleaning up the knife. It looks brand new and you can't even tell that anything ever happened to the tip unless you were to compare it side by side to a new knife in which case you could tell the slight difference in the grind line / tip length.
Anyway, while I was there, Cody informed me that the warranty department is back up to speed now and should be showing a much better turn around time.
It sounds like the repair job on your Rench is more complicated than what I had done on my knife, so your turn around time might be a little slower, but I just wanted to give you some hope that it sounds realistic that your knife will actually go out this week.
I think Ted is right, I don't get the impression that the people at the SFO (who are handling most of the warranty processing currently) actually read this forum, as I've never seen them post, so I still think your best bet for getting info is to call the SFO phone number directly Mon-Sat, 10-6pm mountain time.
Hope this helps, and I hope you get your <img src="spyder.gif" width=15 height=15 align=middle border=0> Rench back ASAP!
edited to fix spelling errors
Edited by - timlara on 6/3/2004 1:48:56 PM
I stopped by the SFO earlier today to pick up an SS Police that I had re-ground. (broke the tip off) The order took about a week to complete, and the guys at the factory did a really great job cleaning up the knife. It looks brand new and you can't even tell that anything ever happened to the tip unless you were to compare it side by side to a new knife in which case you could tell the slight difference in the grind line / tip length.
Anyway, while I was there, Cody informed me that the warranty department is back up to speed now and should be showing a much better turn around time.
It sounds like the repair job on your Rench is more complicated than what I had done on my knife, so your turn around time might be a little slower, but I just wanted to give you some hope that it sounds realistic that your knife will actually go out this week.
I think Ted is right, I don't get the impression that the people at the SFO (who are handling most of the warranty processing currently) actually read this forum, as I've never seen them post, so I still think your best bet for getting info is to call the SFO phone number directly Mon-Sat, 10-6pm mountain time.
Hope this helps, and I hope you get your <img src="spyder.gif" width=15 height=15 align=middle border=0> Rench back ASAP!
edited to fix spelling errors
Edited by - timlara on 6/3/2004 1:48:56 PM
Well, I've been told that they were replacing the blade, I really broke it bad. To remove the Rench's blade you just need a flatblade screwdriver. It's held on by an E clip. I know that the Rench isn't made right now but Mike had told me that he had some blades laying around he could use to fix mine but everytime I called and actually got to talk to someone, they asked what edge I wanted. Seems like it was never written down.
Today was the first time I received a call back and the first time in 2 weeks that I got to talk to someone who knew what was going on.
I'm not giving up on Spyderco, I know the problems will get fixed. I want some more of their knives, a Military and a Kerambit atleast and my dad is getting something from them. I'm just ticked some about getting anyone to talk to me about my Rench. I was giving up on this one and was looking for another one to replace it. This would make the 4th one I've owned.
thanks for the posts!
Brad
Today was the first time I received a call back and the first time in 2 weeks that I got to talk to someone who knew what was going on.
I'm not giving up on Spyderco, I know the problems will get fixed. I want some more of their knives, a Military and a Kerambit atleast and my dad is getting something from them. I'm just ticked some about getting anyone to talk to me about my Rench. I was giving up on this one and was looking for another one to replace it. This would make the 4th one I've owned.
thanks for the posts!
Brad