new member and new to spyderco with a problem.

[Bladekeeper]

Then I guess you will take apart the next one with no remorse for mr whiskers

[araneae]

Glad you mostly got it taken care of. And glad that you haven't given up on Spyderco. I've never had blade play issues with any of the budget line knives and I have 5 now.

[angusW]

Welcome moonman. I have a Tenacious that works well but the Persistence had an issue with the clip screw being a bit too long. When I bought it I carried my knives tip down, only had a couple Spyderco's at the time. You can see in the pic the screw was too long. I ended up calling W&R and they sent me a new set of screws for free. They really do a good job for us knife knuts :)



Hope it works out for ya. The Endura and Military really are nice knives. I'm sure you'll enjoy both of them.

[w3tnz]

Don't be discouraged about taking your knives apart just be aware that spyderco don't like it and will instantly void your warranty, it was nice of them to offer replacement washers tho, the clip screws appear to be a known issue.
Glad to hear you sorted it out and welcome to the forum !!

[SolidState]

Plus, every time you take apart a Spyderco, God kills a kitten. Please, think about the kittens next time.

Yes David, but can God baton through the kitten with a tenacious with side-to-side blade play?

[Evil D]

Yes David, but can God baton through the kitten with a tenacious with side-to-side blade play?

Perhaps but the lock may fail. Badabing!

[Bladekeeper]

First squirrels riding snakes now battoning kittens I don't want to see you evil d posting reviews sick man , sick

[FroOchie]

Well getting that response from their customer service dept. is more than a little sh*tty quite frankly. I've always viewed the purpose of that disclaimer to avoid claims regarding damage from improper disassembly/reassembly. To be punished for your honesty, assuming you didn't actually harm the knife, is kind of a cop out. But since you're on your own, lets get to the diagnosis stage of the exercise.

What company do you know that would let you take apart their product and then still cover it under warranty?

[phaust]

What company do you know that would let you take apart their product and then still cover it under warranty?

Kershaw is one of the bigger ones. They even send out any part they have on hand (i.e. of U.S.-made models and limited overseas ones), torsion bars, pivots (whole thing not just the screw), any screw, etc.

edit: Benchmade too actually. I had my first axis lock spring die a few months back. I emailed that it felt strange, so I took it apart and found the broken spring. They just said to send it in, and it came back fixed and with a new clip in the box as well (didn't ask for it).

[FroOchie]

We'll see what Kershaw says... I just emailed them. I read their warranty and it's just like any other vaguely worded disclaimer. According to their site, any use that's not cutting is considered misuse. A laymen would consider something like that prying or chiseling where as a lawyer would literally consider ANY use other than cutting including disassembling I'm sure. We'll see though, they're on the other coast... I wouldn't expect a reply right away.

As far as Benchmade, I understand you had a good experience with them but they did it out of the kindness of their hearts. Their warranty expresses clearly, they do not cover knives after they've been disassembled by a non Benchmade tech.

[phaust]

We'll see what Kershaw says... I just emailed them. I read their warranty and it's just like any other vaguely worded disclaimer. According to their site, any use that's not cutting is considered misuse. A laymen would consider something like that prying or chiseling where as a lawyer would literally consider ANY use other than cutting including disassembling I'm sure. We'll see though, they're on the other coast... I wouldn't expect a reply right away.

Just google around bladeforums, and you can see actual reports. Plenty of people have extra parts, me included (last time they sent me four torsion bars for my Leek when I asked for one). They'll send you out anything if they have the part domestically (which they do for all domestic models in production).

In fact I don't know a single other brand whose warranty is voided as soon as the knife is taken apart, i.e., no matter if nothing goes wrong in so doing. Plenty say damage from disassembly is not included (which is what Spyderco's written warranty says BTW, and only through TazKristi's post was it known for sure that disassembly automatically voids everything), and that's reasonable; if you damage it yourself, you should be responsible for the consequences.

[FroOchie]

You're confusing "What is stated" versus "Actual Practice". I don't know what an individual company is going to do on an individual occasion but I know Spyderco will send me extra screws too. Most of the companies that I know of inside and outside of the knife making arena will tell you, if you mess with their stuff they won't cover it. You may not know any brands but thats why you have the internet like I do. Just type in their name go to their warranty page and see what they say for yourself.

[phaust]

You're confusing "What is stated" versus "Actual Practice". I don't know what an individual company is going to do on an individual occasion but I know Spyderco will send me extra screws too. Most of the companies that I know of inside and outside of the knife making arena will tell you, if you mess with their stuff they won't cover it. You may not know any brands but thats why you have the internet like I do. Just type in their name go to their warranty page and see what they say for yourself.

I seem to have differentiated them, not confused them, unless I misunderstand you.

What you're confusing ( :) ) is that 'what is stated' for Spyderco is better than 'actual practice' if the repeated complaints towards Spyderco say anything (there's one on BF right now of a guy who couldn't get screws sent to him, unlike your experience), whereas other brands have the same 'what is stated' but are better than that in 'actual practice'.

[ASmitty]

You're confusing "What is stated" versus "Actual Practice". I don't know what an individual company is going to do on an individual occasion but I know Spyderco will send me extra screws too. Most of the companies that I know of inside and outside of the knife making arena will tell you, if you mess with their stuff they won't cover it. You may not know any brands but thats why you have the internet like I do. Just type in their name go to their warranty page and see what they say for yourself.

I'm not trying to hijack the OPs thread, but I can tell you first hand the Kershaw may have a vaguely worded warranty, but that they stand behind their products. I bought a Kershaw Skyline for $5 at a yard sale. The seller was selling it because the lock was failing on him. I bought it, took it home and found the liner lock's lock-up to be so early that the liner was slipping off the tang. I took the knife apart and tried grinding down the locking surface of the liner just enough to make it work. Well, I went to far and made it short enough that there was significant vertical play in the blade. I sent it in to Kershaw (along with a couple others that needed sharpening), and I got them all back about 2 weeks later. I expected to open the box and find a still broken (abused) Skyline and a letter stating it couldn't be fixed. Instead, I found my Skyline (still had the May 09 date stamp on the blade) with a brand new liner installed so that it was functioning perfectly at 100%. Looking back, it was a bad idea on my part to try to fix the liner lock myself, but even though I had disassembled AND altered the knife, they still fixed it. Additionally, before the roll-out of Kershaw's new site on November 1st, their "Contact Us" page actually had a spare parts order form on it, so, it's not like they sent out parts as an occasional thing to be nice to the few who wrote in. And as phaust said, that includes internal parts like their torsion bars, not just external screws. Because the torsion bar will eventually wear out and break, they actually do advocate users swapping them out themselves.

[Blerv]

Luckily the OP is totally rational. Refreshing and surprising. Again, a million welcomes to the forums :) .

Ps: typicially if they expect you to service a knife they will give you the wrench or clearly state it like Chris Reeves.

[dbcad]

Glad to hear you figured it out Moonman :) I believe you will enjoy a Delica and endura :)

[Evil D]

Another note about pocket clip screws interfering with the pivot...on some models i've seen a burr/lip around the inside of the clip holes in the liners, which then prevent the washers from laying flat which can result in play also. I had an issue with a Para 2 that had play and i eventually narrowed it down to this...I believe i even made a thread about that one. I smoothed the back of the liner out and all was well.

[Pockets]

Welcome!
I tend to disassemble my knives too... :rolleyes:

[FroOchie]

Side note, Kershaw/KAI never responded to the two emails I sent. Some customer service they have.

*** I take both things back. Kershaw did respond tonight and they do not void warranty for disassembling their product. I stand by thats it not the norm but whoever said it above was right about that brand... ***