Very Dissapointed!

joetheknifeguy · #1

Received my new Spyderco Puukko today. It had a big old chip in the blade about one inch from the tip of the blade! This is not the first Spyderco I have had this happen to me. I own over 100 Spydercos. What is going on with Quality Control?
I purchased it from the Spydercostore.com and I was assured that the knife was never taken out of the box. But from now on they will because this is not the first one being returned. I don't know if I even want it anymore! :confused:

Evil D · #2

I'm not sure i could put all the blame on Spyderco. You can't be sure what happened to that knife before it made it to you. For all you know someone else bought it and returned it.

PARATOM · #3

Evil D wrote:I'm not sure i could put all the blame on Spyderco. You can't be sure what happened to that knife before it made it to you. For all you know someone else bought it and returned it.

i agree, but if so, it should have been checked but the sypdercostore.com to re-sell as new condition

Blerv · #4

Did you buy it from here: http://www.thespydercostore.com? I've never heard of them so no clue if you had a rare case of bad luck or unquestionable business. Can you post a pic?

My experience has been in the contrary. While any good company can produce a dud it's how the good ones treat you after that separates them.

gbelleh · #5

Buy enough production items, and you will have problems with a small percentage of them. I've had to exchange, or have warranty work done on plenty of brand new items, including Spyderco, Chris Reeve, Glock, S&W, Sig, Springfield, Honda, etc.

It's frustrating, but reputable companies will always make it right.

Evil D · #6

PARATOM wrote:i agree, but if so, it should have been checked but the sypdercostore.com to re-sell as new condition

You never know about vendors, especially if you've never dealt with them and they don't have much reputation. They could've got it back from a return, glanced at it and said this looks good as new, and then sold it to you as new. For all they know the person who returned it just didn't like it so to them the knife is still in new condition.

But, i agree with Blerv. Any/ALL companies will make mistakes. It's a numbers game, and if you play the numbers long enough you're bound to get a bad one no matter how much QC is going on. It's easy for one bad experience to put a sour taste in your mouth about a company, but remember it's how that company deals with the mistake and how they treat you in the process that really matters.

If you had bought this knife from Spyderco directly, i have no doubt whatsoever that you would get taken care of. If i had shelled out big money for a custom knife and it came with a chip, i would've blew a gasket over that. It's a completely different story if one guy is making knives and that one guy can't keep QC in check enough for one knife, but Spyderco makes thousands.

hiredgun · #7

Vent away my friend, but if you want any sympathy or advice a picture would really help us out.

jabba359 · #8

I doubt it's a return. The Puukko has been out for such a short amount of time that I doubt the spydercostore could have shipped it to someone, had it shipped back as a return, and then reshipped it to another customer. Probably was just a defective one. I would also be disappointed if my new knife came with a "big old chip" in the blade. Assuming that the "big" part is accurate (and not an example of 20x macro photography that some people sometimes post

), the OP should return it to the store or send it in to Spyderco for an exchange.

Cheddarnut · #9

Now the real question is: was the "big ol chip" made of chocolate, and if so what the **** is wrong with that? Free cocoa on your new blade, man- thats a gift horse right there.

gbelleh · #10

How do you know it wasn't a potato chip? Or computer chip? Or poker chip? Or Erik Estrada?

Blerv · #11

LMAO! The chip with awkwardly tight shorts is always an eyesore.

This thread keeps getting better. Nice work Cheddar and gb :) .

Slash · #12

A new knife shouldn't have a chip in it any more than one with a big error(slip) grinding an edge on a blade. Had that happen on my yo2. Took me about an hour carefully sharpening out the mistake. Eventually sold the blade for a profit and willl purchase another one when they're available.

Bottom line is we're only human and nobody is perfect. I surely hope the qc inspector doesn't intentionally let bad blades leave the factory.

thelock · #13

''sending it back and getting a new one is nice and easy, so who cares?!'' is the wrong way to go, there is some of us who pay 30-45 bucks to get a knife shipped to us, sending it back would cost us the same amount if not more, so forgive me if I am pissed off if I get a knife with problems. Stepping up the quality control is a must for all knife companies.

thelock · #14

They will pay for shipping it back to you, not for what you payed for shipping it to them. That is how I know it.

Ken44 · #15

Joe,
I'm sorry to hear your bad news.

I would be a little upset as well considering how much the knife cost. I would send it back, and it would be nice if spyderco would pay the return shipping, as it's not your fault it left the factory this way.
I've got two more new Spyderco's I need to ship back. I'll guess I'll eat the shipping again, as I did on the other 2 I've had to send back in the past year.

Blerv · #16

Let's see a pic before we proceed to light the torches and sharpen the pitch forks.

Spyderco isn't perfect or ordained by the Heavens but their QC is great. Between myself and family members I have seen well over 100 knives over the past two years. It's always possible a vendor mucks up a blade accidentally and puts it back in the box.

Not to knock the OP but 3 days ago he bought a Spyderco so fake it could have been spotted with a blindfold on.

bh49 · #17

Sorry for your trouble. I can imagine your disappointment. Fortunately you are in US, so it is fairly easy to exchange. I would contact dealer first. If he offers exchange, this can be faster than go through Spyderco.
Good luck

Ken44 · #18

Blerv, you're right in saying a pic would help.

But I don't see why some joke about his problem with the knife. Its not funny to him. That's what caused me to make my post. He may be exaggerating, but we don't know, and I won't pre-judge him.

I do feel spyderco's QC isn't what it once was (I've been buying them since the early 90's). I've never stated that before, and I won't again. Maybe I'm just having a run of bad luck???

I'll also never start a thread about a problem i have with one, and won't even mention the knife(or problem) in any thread. I just send them back if a serious problem, and never mention it to anyone.
With my recent problems they have always made it right, or sent me a new knife, and that is why I'm still buying them for now.

I also feel their managment is aware of their recent QC issues, and is not taking it lightly. I trust it will be taken care of.
http://www.bladeforums.com/forums/showt ... st10656736

ps- I'm sorry for saying what i feel. It will never happen again in a negative way. If don't think I will ever get tired of Spyderco, but if I did I would just walk away quitely.