spyderco navaja broken on first day

ScreenKiller · #1

hi people,
i just received my spyderco navaja from cutleryshoppe.
and its broken already , the caracca mechanism doenst work.
i doesnt make that clicking noise.
should i fix it self or send it in?
The problem is i live in the netherlands.
and shipping cost are high.

Leatherneck · #2

Plenty of discussion about this. I know you don't necessarily want to void the warranty but I'm sure shipping and waiting is a bummer also. The mechanism doesn't appear to be rocket science and I wonder if a self fix is an option?

ScreenKiller · #3

It looks like something got stucked between the gear and the blade because they are moving together.
while the gear shouldn't move normally

The Deacon · #4

Leatherneck wrote:Plenty of discussion about this. I know you don't necessarily want to void the warranty but I'm sure shipping and waiting is a bummer also. The mechanism doesn't appear to be rocket science and I wonder if a self fix is an option?

It my not appear to be rocket science but, IIRC, Sal has suggested that this is something best fixed by Spyderco.

ScreenKiller · #5

it takes 4 weeks to send the package to spyderco.
and the package might get lost.

DRKBC · #6

That really bites, I know how it is when you are excited to get something and it doesn't work. Seems to be a problem that comes up quite a bit on these. Can't cutlery Shoppe help you out?

ScreenKiller · #7

maybe but still this is horrible its the first day i got the knife.
i already mailed cutleryshoppe but it takes a while before they respond.

The Deacon · #8

Contact Spyderco customer service next week. Ask them what you should do. They may just send you the piece of wire that makes the noise, or they may tell you to return the knife. They may have other suggestions as well, since they have a representative in the Netherlands who may be able to act as an intermediary.

ScreenKiller · #9

maybe a stupid question how do i contact them with email?

Blerv · #10

I would call them on Monday. Emails work but sometimes get lost in the mix. Mine do at least.

razorsharp · #11

maybe spyderco will send you a new mechanism, always best to email them :)

jabba359 · #12

ScreenKiller wrote:maybe a stupid question how do i contact them with email?

customerservice@spyderco.com

RoBoTech · #13

To each their own, but when my Navaja stopped making noise, and the action is still smooth as butter, I like it better.
But, that's me.