Important Clarifications

[Michael Janich]

So cant you state clear and simple?

Yes, I can... and did.

You're welcome.

Stay safe,

Mike

[nozh2002]

Is it so hard for Spyderco to make this clear once and for all?

There are two different statements one printed (which means if you do not damage it it is OK to disassemble and warranty will not be void):

"Spyderco’s warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening."

and another one from "Important Clarifications":

"Disassembling a Spyderco voids the warranty. Period. There was a question about this being a "myth". It is not a myth. It does not matter if you don't break anything when you do it. If we can tell that a knife has been disassembled (whether it's a FrankenSpyder or not) the warranty is technically void."

Which one is in place?

Why Spyderco can not make this clear once and for all, instead of make fanboys to trash it out.

This is what I expect from Spyderco - fair and honest answer on reasonable customer concern.

I will not post here any more.

Thanks, Vassili.

[alexcue]

I will not post here any more.

Thanks, Vassili.

Vassili, I hope you meant on this particular thread. I think you have added interesting points on other threads. But as far as this thread you are trying to beat a dead horse as they say. (may not translate well to your own first language)

Having said that i think "they" have answered you as clearly as they can. The rest is going to be up to you.

Good wishes.

Alex

[The General]

Oh and not all UK Spyderholics are whiners... just pointing that out.

[ChrisR]

Vassili, as others have said, I don't think it's fair to put Mike's or Kristi's arm up behind their backs and demand that they say the words you want to hear. They have made statements that put forward Spyderco's position but there must always be some flexibility on both sides - they cannot promise that all disassembly will be acceptable and we have to accept their word that they will treat all claims fairly.

Kristi said that the warranty is "technically" void if you disassemble it ... but that doesn't mean they won't accept a claim on a knife that has been disassembled (assuming, as Mike said, anyone could tell the knife has been disassembled) ... but they just can't promise it - the disassembly might have done something unseen.

After reading Mike's clarifications I can see exactly where he is coming from and I am happy that if (for instance) the back-spring on my UKPK broke then Spyderco won't waste time looking over the knife with a microscope hunting for signs of disassembly ... they will treat the claim fairly and live up to their reputation for great customer service.

I really hope this thread hasn't upset you enough to stop posting on the forum - you have some really interesting opinions and experience to contribute :)

[Blerv]

Is it so hard for Spyderco to make this clear once and for all?

They did. On page 1.

Also, on their website.

http://www.spyderco.com/edge-u-cation/index.php?item=5

and

http://www.spyderco.com/edge-u-cation/index.php?item=10

The real question is why we are on page 7. So many Aspirin had to die for this thread to live.

[Michael Janich]

Dear Vassili:

Disassembly voids your warranty.

If you return a knife for repair and it shows clear signs of having been disassembled, it will not be repaired free of charge. If it can be repaired and replacement parts are still available, we will provide that service for a fee of $20.00. If you choose not to pay that fee, we will return your knife in the condition in which it was received.

We also reserve the right to make exceptions this policy at our sole discretion.

Out.

Mike

[cosmo7809]

So many Aspirin had to die for this thread to live.

Haha, I loled.

[Praxis]

Mike, thanks again for the clear statement; sadly I am sure Vassili will be along any minute to demand further clarification, or maybe he really will leave this thread alone for good! :D

[TBob]

Well said, Mike. Thanks for clearing the air again and again.

[RIOT]

this thread is funny.

[HotSoup]

Long and grueling, but we made it!

So its clear now for everyone?

DO NOT TAKE APART YOUR SPYDIES PEOPLE! unless you're going to make something REALLY COOL :D

[chuck_roxas45]

In your case, if you notice visible scratches and are concerned about it when sending a knife in, politely say to them, "my screws may show some scratches because I habitually check to make sure they're properly tightened, but I have not disassembled it." As long as they don't find that your screws have been overtightened and/or stripped, I'm guessing you will be given no cause for concern at all. The knife is in new condition except for cosmetic wear from a maintenance check. You will be fine, pretend you never saw this and proceed as before, no need for stress.

Thanks, this is a very good idea.

[markg]

Wait wait wait...

Does this apply to the box too? I mean I took the foam out of one of my boxes, will they work on it for free if I send it back in?

:D

[Ferreter]

Fred is willing to provide a free 'minding' service for any forumite's who may be tempted to take their Spydies apart. I can't promise you'll get them back though. I'm still trying to get mine back from Fred :D

[SaturnNyne]

Saturn, You are a funny dude! I love your post...I offer my appreciation!

Thanks Ken, I appreciate your appreciation. I realize my posting style is often a little unconventional and I sometimes worry that when I make one of my big posts I irritate more people than I amuse, edify, or otherwise impart something positive to. But I'm trying to contribute something positive in some small way with every post I make, so it's nice to hear some feedback. As long as we're patting each other's backs, I want to let you know that I click on every thread you start because I know you'll have something interesting and well thought out to say about whatever the topic might be. When you joined us, I noticed that you hit the ground running and immediately started contributing some great thoughts and video demonstrations. :)

If you're concerned that you didn't get all the water out of the internal parts, one handy trick is to pack your knife in uncooked rice for a couple of days.

Mike, thanks a lot for the cleaning advice. While I've read most of the basic points before, I really appreciate the detailed tips, especially that clever rice idea! Almost makes me want to grit up a knife again just to experiment, but I'll restrain myself until it's actually necessary.

I figured my loss and a couple of days later they sent me the actual Spyderco I thought I bought

Great story, thanks for sharing it!

If a tree falls in the woods and no one hears it, did it make a sound?

That's actually a really good way of looking at his attitude toward this....

Why Spyderco can not make this clear once and for all, instead of make fanboys to trash it out.

Vassili, there seem to be three possibilities here. 1) You're trying to cause trouble. 2) As mentioned before, your english comp might be limiting what you're able to take from what's been said here. 3) The one I believe to be the case is that your head works in such a way that you genuinely feel a pressing need to understand this warranty on a philosophical level, rather than a practical one. Not trying to rag on you, I just think it's important to understand where conflict originates. It's often quoted around here that for those who understand, no explanation is needed; and for those who don't, none is possible. At this point, this seems to be a case where if you don't understand this issue well enough to not be concerned about it, nothing we say is going to do much good. My advice is that you just trust us: you don't have to worry, you don't have to give this any more thought, and you can rest easy. Forget everything you know or want to know about the warranty, wait until you need to use it; and when you do need it, just give it a try and see what happens; you'll probably be left with nothing to complain about, or at least not too much. We're not all fanboys and idiots who can't understand your point; trust us. Please stop stressing yourself and others, it truly won't accomplish anything. That's the best I can do for you.

Another good reiteration:

they cannot promise that all disassembly will be acceptable and we have to accept their word that they will treat all claims fairly.

So many Aspirin had to die for this thread to live.

El oh el! :D

Wait wait wait...

Does this apply to the box too? I mean I took the foam out of one of my boxes, will they work on it for free if I send it back in?

:D

Now that's a ridiculous question. Every box I've ever purchased from Spyderco has come with a tool inside that's perfectly suited to disassembling it—clearly they intend for us to take them apart and will still repair or replace our boxes at no charge. :)


Edit: Whatup, Fred!

[v8r]

I'm a fan boy is that so wrong? I feel discriminated against. :D

[Blerv]

I'm a fan boy is that so wrong? I feel discriminated against. :D

I alternate between the "I <3 Spyderco" shirt and my Justin Bieber one.

I'm actually thinking of combining the two on ONE shirt.
Obsessive fanboyz 4 lyf3!

[Gerard Breuker]

We will always handle W&R issues in a fair and proper way.

Stopped reading this silly thread some pages back. History of the company makes me rather have their word on the issue then any legal rights.

[JNewell]

Stopped reading this silly thread some pages back. History of the company makes me rather have their word on the issue then any legal rights.

Perfectly and appropriately said. :spyder: