Hi, Mango:Mango wrote: ↑Wed Aug 25, 2021 5:06 pmJust wanted to throw this out there in case this applies to anyone who has not received any notifications or have not had their card charged yet. I did receive a confirmation from Spyderco that said my order was accepted along with a purchase order number. When I placed this order I was at work and due to my potential bothersome enthusiasm with this particular blade, I even got some non knife enthusiasts excited as well and the few who showed interest all were able to purchase this particular Mule. Unfortunately one of the three who purchased this was not working from home that day but with me at the office and his speed with the keyboard was far superior to mine and submitted his purchase before I could. Today he mentioned to me that he should receive his Mule tomorrow. I have not had any indication my purchase was moving forward. So I called Spyderco and was told that my order was cancelled. $%^&#@!*&^%$ I asked why and was told it was because I tried to order twice and therefore the second attempt was cancelled. I explained that this was not the case but was then told two purchases were made from the same IP address.
Then it hit me. 2 per household. For some of you this might mean your shipping address, perhaps the email associated with a purchase, the specific credit card number or some other reason. But the IP address never entered my mind and I suppose that one is on me. But I work with a semi large company with around of 80 employees and VPN's are not allowed and the use of the internet is basically locked down for general searches and approved sites of which Spyderco was one of. Using ones personal cell phone may or may not work due to horrible reception in the city so we generally use wifi for calling, for internet, or use the company provided phone. With all of that, for these 80 or so people, it's all the same IP address. Only one of us can make a purchase with Spyderco during Mule time.
Spyderco, you can do better. I understand this technicality was on me for not understanding how this worked. For me this didn't seem to be common knowledge. Of the many many times I've lost out on a Mule purchase due to just not being fast enough or dealing with the &^%$@#*& who use bots to make their purchases, but I don't do that and try to play fair and accept that when I can't make a purchase better luck next time. But I actually got in, and then lost it over this **** IP address scenario.
So if any of this winded story applies to any of you who made a purchase where others were also making purchases under the same roof (doesn't mean household!!!) then know it was because of the IP address and that's why you may not have received any notifications. And Spyderco, if you would be so kind, would you mind making it more clear as to what household means? I understand I may be a minority with this particular situation but I would think this isn't the first time this has happened.
Welcome to our forum (I know you joined a while ago, but since this is your first post I wanted to extend a welcome). I'm sorry it's been a frustrating experience, but I'd like to address some of the details.
First, we utilize software that blocks bots from our site. I can assure everyone that bots are not purchasing through Spyderco.com. They do try, but they don't succeed.
We use multiple points of data when reviewing orders for Mules (or any limited release). We don't take the task lightly and we try to be as fair as possible to everyone. We don't rely solely on technology, and when we're dealing with a limited release, we review every order placed before we start shipping anything. IP Addresses are just one data point that we review, but part of that process is looking to see what type of connection is in use (Residential vs. Commercial). In your case, the IP was noted as residential.
I appreciate your feedback, and we'll definitely consider it as we move forward. Please understand, we do our absolute best to ensure the integrity of any limited release and the order limits placed on it. Unfortunately, with each release, we've found people who were not abiding by the limits set - truthfully, there seems to be more of them each time and some are more blatant than others.
I should also note that SFO does send an e-mail to anyone whose order is cancelled.
We always look for ways to improve and will continue to do so. Thank you for taking the time to share your feedback with us.
Kristi