Spyderco Forums

Fair is fair;
I just re-read my initial reply and must make a correction. I retract my statement that states that spyderco does not take safety seriously. I should have said that Spyderco is neglecting a safety issue.
It must be made public that I never asked for a free knife. I simply wanted to ...

Facts you ask for and facts you shall get.

Knife is approximately 3.5 years old; recently began exhibiting problem of blade play; less than 2 months. Blade moves >3mm in y axis, 1-2mm in x axis.

The exact incident resulting in the minor injury were described in detail to the customer service ...

After realizing that blade play had become dangerous I immediately sent it in for repair. However, as previously mentioned Mike Hayes refused to repair it continually stating that it was not unsafe. I was quite shocked at his response and was even more suprised when he called me back days later to ...

I recently had a problem with their warranty department regarding a safety issue. They were of the opinion that blade movement in the locked position was not unsafe. This resulted in a minor injury, which is why I sent it in for repair. Since they have refused to warranty my particular knife I have ...

At first I had nothing but praise for this company until I had to actually use their warranty service. I have an endura that unfortunately has worn to the point where the blade will move in both axis when in the locked position. This resulted in a minor injury and so I was forced to send my knife in ...

I just had an unfortunate dealing with customer service rep Michael Hayes at Spyderco who stated repeatedly that my endura was not in unsafe condition even though the blade clearly moves in both axis when in the locked position. I know that this is a serious issue as the defect resulted in a minor ...