Spyderco's Warranty (Disassembling)

[sal]

Thanx Deacon,

Hi Anonymous,

Many of the knives that we receive in customer service are knives that have been take apart and improperly put back together. The person didn't have the knowledge or knifemaking skill to know they didn't put it back together correctly. (These knives are put together by skilled craftsmen).

Then they send it back to the dealer or sell it as "new in the box". It's not new in the box. It has been taken apart and put back together by an amateur. (think about your auto) When we get these knives, the cost to disassemble and reassemble the knife is three times the cost of the original assembly. When we encounter this situation, we charge for that service.

We don't make our knives with screws so that you can take them apart. We make them with screws so we can take them apart.

sal

[Sonny]

Okay, here's a noob question.

I want to remove a pocket clip from one of my blades. I believe it will not void the warranty. Anyone think otherwise?

I just changed my new PM2 to a "tip-up" configuration last nite. That's why they put in the extra holes. No sweat.
Sonny

[Blerv]

Clip positioning is a sales angle for Spyderco. The scews are tiny easy to lose/strip if not treated with care. However, the holes are tapped and threaded making them difficult to cross thread.

The other screws should be avoided as they pertain to the operation/safety of the knife.

[Ankerson]

Thanx Deacon,

Hi Anonymous,

Many of the knives that we receive in customer service are knives that have been take apart and improperly put back together. The person didn't have the knowledge or knifemaking skill to know they didn't put it back together correctly. (These knives are put together by skilled craftsmen).

Then they send it back to the dealer or sell it as "new in the box". It's not new in the box. It has been taken apart and put back together by an amateur. (think about your auto) When we get these knives, the cost to disassemble and reassemble the knife is three times the cost of the original assembly. When we encounter this situation, we charge for that service.

We don't make our knives with screws so that you can take them apart. We make them with screws so we can take them apart.

sal

I think that should put this thread to rest. :D

[Douglas]

No good reason to take them apart other than just wanting to take them apart and that's not a good reason.

You lie! Just wanting to take something apart is absolutely a good reason to take it apart! :D

[Knutty]

Spyderco is bound by the verbiage on the explicit warranty they publish, not by what they say ad hoc in forum posts, in email messages, or in graffiti spray painted in New York city alleys. Sal could post a thread saying that all warranties are suddenly null and void and it wouldn't mean a thing.

[Rwb1500]

You lie! Just wanting to take something apart is absolutely a good reason to take it apart! :D

True dat.

I've got some knives with voided warranties.

[chuck_roxas45]

Spyderco is bound by the verbiage on the explicit warranty they publish, not by what they say ad hoc in forum posts, in email messages, or in graffiti spray painted in New York city alleys. Sal could post a thread saying that all warranties are suddenly null and void and it wouldn't mean a thing.

Is that so? And who do you think decides what's what?

[Blerv]

Spyderco is bound by the verbiage on the explicit warranty they publish, not by what they say ad hoc in forum posts, in email messages, or in graffiti spray painted in New York city alleys. Sal could post a thread saying that all warranties are suddenly null and void and it wouldn't mean a thing.

You missed this part MIL:

* Repairs to your knife performed by any source other than Spyderco Inc. unconditionally voids the knife’s warranty.

Taking something apart and puting it back together is "repairing".

It's on the website. Read it or not...it's still there.

[sal]

Hi Knutty,

Welcome to the Spyderco forum.

Spyderco is bound by our values. It's our values that determine our policies. It's Gail and I that set the values for the company. We have crew that shares our values.

We have no reason to argue over our policies or our values. I have explained the reasoning behind our policy. That should be sufficient. What is it that you are trying to say?

sal

[Murdoc]

Actually, Knutty isn't all that wrong with what he is saying there*, but you guys are able to read between the lines enough to see what Spyderco is trying to achieve: They don't want to make right all the epic fails of unskilled people regarding their products; that's why Kristi stated it that "harsh".

The moral of the story is though: If you ruin your knife while trying to get it back together (taking it apart is easy most of the time, I've actually seen proof you can fail there too though), don't expect Spyderco to fix it for you for free under warranty. That is what they want to say.

That is common sense in a world that often don't understand this kind of language any more, especially when it comes to rules and laws.

Dennis


*warranrty on the box is authorative since that is what every Spydie customer gets (not every customer is a forum member, which is what Knutty had in mind, rightfully so). Anyway, on my old "EI" date code Citadel box which I just recieved, it already reads: "Spyderco's warranty does not cover damage caused by [...] disassembly". There you are.

P.S.: I see Sal already chimed in while I was typing. Oh well.

[Blerv]

Why don't people read the quote from Spyderco's site instead of pushing their agenda.

Do you collect a W-2 from Spyderco? If not, you are an unauthorized repair facility. :confused:

[Ankerson]

Actuall, Knutty isn't that wrong with what he is saying there, but you guys are able to read between the lines enough to see what Spyderco is trying to do there: They don't want to make right all the epic fails of unskilled people regarding their products; that's why they state it that "harsh".

The moral of the story: If you ruin your knife while trying to get it back together (taking it apart is easy most of the time, I've actually seen proof you can fail there too though), don't expect Spyderco to fix it for you for free under warranty. That is what they want to say.

That is common sense in a world that often don't understand this kind of language any more, especially when it comes to rules and laws.

Dennis

In today's society there seem to be a lot of those who will nit pick everything thinking they can get over and or get their way.

Ran into tons of them over the years myself working for various companies, seems there are those who just have nothing better to do.

[chuck_roxas45]

The Federal Trade Commission by the Magnuson–Moss Warranty Act

"The Act provides that any warrantor warranting a consumer product to a consumer by means of a written warranty must disclose, fully and conspicuously, in simple and readily understood language, the terms and conditions of the warranty to the extent required by rules of the Federal Trade Commission"

The information on their website would take precedence over anything that was said in any other instance. I don't think it would ever be a problem as from what Sal said it seems like that they just don't want to pay for user mistakes which is fine. If for some reason there was a manufacture defect but they would not fix it because it was disassembled they could legally be forced to fix the said item. When you put something reasonable on "paper" whether it be pertaining to a business or personal matter you can usually be forced to stand by it due to the legal system.

Also, disassembly is not repair. Repair - "Fix or mend (a thing suffering from damage or a fault)"

So you gonna file a case or something if you don't agree with company policy? I betcha it's easy to get around a warranty for something like disassembling a knife if the company really wanted to.

[Blerv]

The Magnosson-Moss act is primarily used to sue for warranties involving automobiles (modifications). A warranty of a $100 knife? Lulz, better get Robert Shapiro for that case :p .

[chuck_roxas45]

blah blah blah

blah blah blah

I just didn't understand the warranty when I first created this thread. Thanks to Sal, I understand why it's written how it is.

There you go.