Important Clarifications

[freewheeling]

:spyder:

While this may seem restrictive, it really is not. Most folks posting here take especially good care of their knives. OTOH, we have all seen knives, guns etc., with stripped screws, marred screw heads, scratches around screw holes and other damage caused by the owner or an unskilled repair person. You or I would be ashamed to even show such a knife to our friends let alone present it for warranty repair. Unfortunately, there are flat dishonest people out there that expect Spyderco to repair such damage under warranty. Spyderco deserves a level of protection from problems caused by the owner.

Well, in the top post someone who represents as an agent of Spyderco "clarifies" the warranty policy by saying that disassembling your own knife unequivocally voids the warranty. Then we get a series of justifications that seem to walk that back or imply that there is wiggle room, implying by the verbiage that it is only damage caused by the disassembly, or an incorrect reassembly, that is not covered. So you've managed to muddy up that clear and unequivocal policy statement on warranty, but left in place the possibility that a really ridiculous standard will be used in determining warranty coverage, something that is not specified in the printed warranty but is said to be implied by it.

Well my point of view is that I'm buying a professional tool from Spyderco, not a toy. And I know how to deal with tools, and simply wouldn't buy a tool I couldn't take apart and reassemble, especially something as simple and straightforward as a production knife. It is NOT reasonable to sell a professional tool to someone and expect it never to be disassembled. When you get ready for a parachute jump you have an equipment check, and absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check.

So allow me to match the clarity of the original poster in this thread. If TazKristi has stated the Spyderco warranty accurately then I have no idea why I would buy a Spyderco knife, nor why anyone else would buy one who isn't a child who expects their nanny to check all items for safety in case is just inadvertantly swallow a Sage 2 or something. If the knife is used in combat or rescue or on a farm, or a host of other activities, for longer than a toddler's age, then it's liable to end up with replaced parts to keep a tool operational in an emergency. I took apart one of the Kershaw Cryo Hinderers and inadvertently lost a very tiny washer. I told Kershaw the situation and asked if they could send a replacement washer. They said that since the knife wasn't made in the states they had no spare part inventory, but if I returned the knife they'd send me a new one. A NEW ONE! Meanwhile a friend said he had the right sized washer and would send it to me in a letter. So I never sent the knife in, and repaired it myself with a new washer of the right dimensions.

Does anyone really think my Kershaw warranty should be voided for doing what any human not in diapers would do to solve a problem? Because if you think that, I sure don't want your knives cluttering up my workspace. Nuff said.

[chuck_roxas45]

no one would buy a life-and-death tool .

Yeh? So what do you use a knife for that's life and death?

[CarbonFiberNut]

you realize that you resurrected a thread from 2010 to make your long-winded rant, right?

you realize that Spyderco sends out replacement parts all the time, for free, right?

Most knife warranties only cover manufacturing defects - if you are using your knife long enough that you need to replace parts or disassemble it to clean it, you've probably done a pretty good job of proving that there are no such defects, so voiding your warranty at that point is really completely moot.

You're making mountains out of molehills and resurrecting a thread that has been dead for three years.

[Nate]

Because if you think that, I sure don't want your knives cluttering up my workspace. Nuff said.

K, thanks for sharing, see ya!

Really amazed at the number of people who can't understand the concept of "CYA" (cover your a$$). & also fail to comprehend that jst b/c they are competent enough to properly disassemble and reassemble a knife, does NOT mean that every customer is... Sheesh, common sense has again left the building.

[Clip]

Well my point of view is that I'm buying a professional tool from Spyderco, not a toy. And I know how to deal with tools, and simply wouldn't buy a tool I couldn't take apart and reassemble, especially something as simple and straightforward as a production knife. It is NOT reasonable to sell a professional tool to someone and expect it never to be disassembled. When you get ready for a parachute jump you have an equipment check, and absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check.

I took apart one of the Kershaw Cryo Hinderers and inadvertently lost a very tiny washer. I told Kershaw the situation and asked if they could send a replacement washer. They said that since the knife wasn't made in the states they had no spare part inventory...

Couple things:

1) Well my point of view is that I'm buying a professional tool from Spyderco, not a toy

Would you take apart a broken ratchet when the professional tool companies offer to repair or replace free of charge? I wouldn't, I treat it like any of my other tools and when it breaks I put my faith in the quality of the company that I bought from.

2) absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check

How is a parachute pack check even a legitimate comparison? If I'm handed something like that, I'd check it and repack. If the pack is glued shut, I'd probably pass. If I'm handed a knife, I'll open and close it to make sure the lock functions and it will stay closed in my pocket. I wouldn't take the parachute apart at the seams to check if the stitching is correct.

3) [Kershaw] said that since the knife wasn't made in the states they had no spare part inventory

Buy American :D

[JNewell]

Well, in the top post someone who represents as an agent of Spyderco "clarifies" the warranty policy by saying that disassembling your own knife unequivocally voids the warranty. Then we get a series of justifications that seem to walk that back or imply that there is wiggle room, implying by the verbiage that it is only damage caused by the disassembly, or an incorrect reassembly, that is not covered. So you've managed to muddy up that clear and unequivocal policy statement on warranty, but left in place the possibility that a really ridiculous standard will be used in determining warranty coverage, something that is not specified in the printed warranty but is said to be implied by it.

Well my point of view is that I'm buying a professional tool from Spyderco, not a toy. And I know how to deal with tools, and simply wouldn't buy a tool I couldn't take apart and reassemble, especially something as simple and straightforward as a production knife. It is NOT reasonable to sell a professional tool to someone and expect it never to be disassembled. When you get ready for a parachute jump you have an equipment check, and absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check.

So allow me to match the clarity of the original poster in this thread. If TazKristi has stated the Spyderco warranty accurately then I have no idea why I would buy a Spyderco knife, nor why anyone else would buy one who isn't a child who expects their nanny to check all items for safety in case is just inadvertantly swallow a Sage 2 or something. If the knife is used in combat or rescue or on a farm, or a host of other activities, for longer than a toddler's age, then it's liable to end up with replaced parts to keep a tool operational in an emergency. I took apart one of the Kershaw Cryo Hinderers and inadvertently lost a very tiny washer. I told Kershaw the situation and asked if they could send a replacement washer. They said that since the knife wasn't made in the states they had no spare part inventory, but if I returned the knife they'd send me a new one. A NEW ONE! Meanwhile a friend said he had the right sized washer and would send it to me in a letter. So I never sent the knife in, and repaired it myself with a new washer of the right dimensions.

Does anyone really think my Kershaw warranty should be voided for doing what any human not in diapers would do to solve a problem? Because if you think that, I sure don't want your knives cluttering up my workspace. Nuff said.

I guess you've gotten rid of your Striders and Benchmades, too? :rolleyes:

[FCM415]

He woke up this thread because he was referred to it on this thread: http://www.bladeforums.com/forums/showt ... iced/page5
Brought up Spyderco on a ZT thread where it was imbued on the first page to not talk about other companies and stay on track.

Both knives that I sent in for warranty I had opened to clean/lube and tinker with and Charlynn took care of the knives, even replaced one with a brand new one because of a defect. Then again, I know what I'm doing. YMMV.

[xceptnl]

2) absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check

How is a parachute pack check even a legitimate comparison? If I'm handed something like that, I'd check it and repack. If the pack is glued shut, I'd probably pass. If I'm handed a knife, I'll open and close it to make sure the lock functions and it will stay closed in my pocket. I wouldn't take the parachute apart at the seams to check if the stitching is correct.

A well stated comparison! +1

[chuck_roxas45]

Woohooo!

[The Deacon]

If a "mommy will fix it for you, no questions asked" warranty is your prime criteria for determining whether or not to purchase a given brand, then Spyderco may not be the brand for you. Personally, I've always felt that my screw ups were my responsibility but I do realize that, as with most things in life, opinions are going to differ. Probably more so today, where a sense of entitlement once reserved for royalty has become commonplace, than ever before in human history.

[chuck_roxas45]

If a "mommy will fix it for you, no questions asked" warranty is your prime criteria for determining whether or not to purchase a given brand, then Spyderco may not be the brand for you. Personally, I've always felt that my screw ups were my responsibility but I do realize that, as with most things in life, opinions are going to differ. Probably more so today, where a sense of entitlement once reserved for royalty has become commonplace, than ever before in human history.

Haha, Paul you are an old curmudgeon but you are OUR old curmudgeon. :D

[JNewell]

If a "mommy will fix it for you, no questions asked" warranty is your prime criteria for determining whether or not to purchase a given brand, then Spyderco may not be the brand for you. Personally, I've always felt that my screw ups were my responsibility but I do realize that, as with most things in life, opinions are going to differ. Probably more so today, where a sense of entitlement once reserved for royalty has become commonplace, than ever before in human history.

Had to quote that, sorry. That's really well put.

[Fresh Eddie Fresh]

I'm looking forward to the USA lightweight Manix that is coming out!

Oh wait... three year old thread... I already have one.

[Evil D]

When you get ready for a parachute jump you have an equipment check, and absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check.

LOL this is the silliest comment I've ever heard in comparison to a knife. I don't think taking a knife apart before use is a potentially life and death situation. If your chute fails, you die. If you really feel like you have to take your knife apart to if it's going to fail or not, then you're buying the wrong brand or you just need to ease your mind and get a fixed blade. Then again you still may wanna take apart that sheath...it might fail and not hold the knife in place.

[endgame]

If idiots didn't f up there own knives when takingem apart and then trying to say it was a defect and want A replacement we wouldn't have to deal with this.if you no what u r doing you can take a knife apart without them knowing easly.if you have feet for hands then you screwed.I use my warranty all the time for sharpening and fixing defects I feel that its part of the price of the knife.I have 49 spydercos and out of all of them the only knives that have had any defects-bladeplay-dull wich is very little have all been from Colorado so I haven't needed a overseas part.

[endgame]

I wouldn't let u disassemble my parachute if you cant resemble a spyderco and have them find out.lol

[Donut]

Well, in the top post someone who represents as an agent of Spyderco "clarifies" the warranty policy by saying that disassembling your own knife unequivocally voids the warranty. Then we get a series of justifications that seem to walk that back or imply that there is wiggle room, implying by the verbiage that it is only damage caused by the disassembly, or an incorrect reassembly, that is not covered. So you've managed to muddy up that clear and unequivocal policy statement on warranty, but left in place the possibility that a really ridiculous standard will be used in determining warranty coverage, something that is not specified in the printed warranty but is said to be implied by it.

Well my point of view is that I'm buying a professional tool from Spyderco, not a toy. And I know how to deal with tools, and simply wouldn't buy a tool I couldn't take apart and reassemble, especially something as simple and straightforward as a production knife. It is NOT reasonable to sell a professional tool to someone and expect it never to be disassembled. When you get ready for a parachute jump you have an equipment check, and absolutely no one would buy a life-and-death tool like a parachute pack that you couldn't disassemble and check.

So allow me to match the clarity of the original poster in this thread. If TazKristi has stated the Spyderco warranty accurately then I have no idea why I would buy a Spyderco knife, nor why anyone else would buy one who isn't a child who expects their nanny to check all items for safety in case is just inadvertantly swallow a Sage 2 or something. If the knife is used in combat or rescue or on a farm, or a host of other activities, for longer than a toddler's age, then it's liable to end up with replaced parts to keep a tool operational in an emergency. I took apart one of the Kershaw Cryo Hinderers and inadvertently lost a very tiny washer. I told Kershaw the situation and asked if they could send a replacement washer. They said that since the knife wasn't made in the states they had no spare part inventory, but if I returned the knife they'd send me a new one. A NEW ONE! Meanwhile a friend said he had the right sized washer and would send it to me in a letter. So I never sent the knife in, and repaired it myself with a new washer of the right dimensions.

Does anyone really think my Kershaw warranty should be voided for doing what any human not in diapers would do to solve a problem? Because if you think that, I sure don't want your knives cluttering up my workspace. Nuff said.

Thanks for clearing up that post from almost 3 years ago. :)

[Blerv]

Well, in the top post someone who represents as an agent of Spyderco "clarifies" the warranty policy by saying that disassembling your own knife unequivocally voids the warranty. Then we get a series of justifications that seem to walk that back or imply that there is wiggle room, implying by the verbiage that it is only damage caused by the disassembly, or an incorrect reassembly, that is not covered.

Ever go to a coffee shop (or something), order a drink, and realize that you forgot your wallet at home? More often than not the barista, to maintain customer service and reputation, will say, "Oh don't worry about it! ".

That's what a repaired knife, without warranty is: A gift.

Not exactly a methodology I would count on to get me through life. If you can't put together a knife as good as the company, don't do it or expect to pay someone to re-do your shoddy work. Same reason I don't perform my own surgery in barn with a bottle of whiskey and a sharp folder.

[JNewell]

I wouldn't let u disassemble my parachute if you cant resemble a spyderco and have them find out.lol

^^^ You get 10 humor credits for that one! :D

[freewheeling]

you realize that you resurrected a thread from 2010 to make your long-winded rant, right?

you realize that Spyderco sends out replacement parts all the time, for free, right?

Most knife warranties only cover manufacturing defects - if you are using your knife long enough that you need to replace parts or disassemble it to clean it, you've probably done a pretty good job of proving that there are no such defects, so voiding your warranty at that point is really completely moot.

You're making mountains out of molehills and resurrecting a thread that has been dead for three years.

I just don't know. What's the point of this vagueness? Does simple disassembly void the warranty or not? How hard can it be to clarify?

I don't see any reason to buy Spyderco knives if this sort of thing is not clarified. The vagueness seems vaguely, well.... It's Sal's knife company though. He can do what he wants, within the limits of trade. Love the Southard, though, so I really hope this *is* clarified and becomes unambiguous.