I didn't believe it was, just consider it from the point of view of the person making the problem who is often extremely upset, not fully rational and how they can react to it. This is why customer service response is best left to the people who excel at it like Sal.senorsquare wrote:That was not my intent ...
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As an aside, I have been called a shill before many times, even for Spyderco, though more commonly Busse. It is not an unreasonable line of questioning given I have made strong praise about certain companies and rational people should ask the question are sources biased. However when it has come up and people have claimed I am biased I have simply responded noting that to the best of my knowledge my statements are objective (as they are based on objective data) and can be verified by independent sources including materials data and physics/metallurgy.
In general people who are objective are not upset when bias is questioned (shilling is just a type of bias) because if you strive to be objective you are always taking measures to avoid bias. The only people who get upset when it is argued they are biased is the people who are biased and can't provide evidence that they are not and they are emotionally invested in the non-factual position they have created.