Spyderco Forums

...for other companies because charlynn absolutely rocks!!
I am now a believer. Thank you for fixing me up when i thought i was 'screwed'.

I was preparing for a cat fight lol. Charlynn is a great gal, very patient and has worked with me through email to resolve warranty issues and was very patient and answered my numberous questions. Having many years working with the public, I can say from experience that she exemplifies what a good CS person should be.

haha, i was ready to go to war after reading that title! glad to hear you had a good experience :D

I was lacing up my gloves as I read thru the new posts and preparing for a throw down.

:eek:
:rolleyes:
:D

And the fact that Sal himself goes through these forums to detect and route customer issues to her is truly exceptional - I don't know of any other company which has that sort of dedication to customer service.

Well done Spyderco!

It's nice to know they have great customer service.

It's also great that with 11 knives I have never had a need for customer service. :)

Any dealings I've ever had with Charlynn, and with Spyderco personnel in general, have been very positive. Glad that your experience was excellent as well.

However, in the future it might pay to keep in mind that some folks never read past a thread title.

My first reaction was "Wow! Something really bad must have happened to turn Cheddarnut to the Dark Side..."

TedP

I have had nothing but top shelf support from Spyderco. I think I've dealt with Charlynn as well and she was very nice.

No time to read the comments, I'm grabbing my pitchfork.

einstein2001 wrote:No time to read the comments, I'm grabbing my pitchfork.

+1, and don't forget to bring a 2 or 3 of the items on the right side of your sig pic :eek:

Locked and loaded................................
........................................................
Stand Down.

I saw rhe title, did a double take and looked at the OP. I knew iy wasn't what it appeared to be then. :)

Nicely done, Cheddar. I think all of our pulses were up a bit when we first saw the title. :D Glad to hear you were able to get things figured out with W&R too!

Ahh, you guys are all "nuts"! :)

I read the thread title and was ready to bring many spydies to a knife fight.

Reading that header I thought this guy must have had a truly bad experience, most unusual.

Well done, a real eye opener, but please don't overdo it, you tend to cause adrenaline shocks!

The Deacon wrote:Any dealings I've ever had with Charlynn, and with Spyderco personnel in general, have been very positive. Glad that your experience was excellent as well.

However, in the future it might pay to keep in mind that some folks never read past a thread title.

Haha, yes this is kind of true. This thread might even show up on someone's google search as they are scrolling down.

RadioactiveSpyder wrote:Ahh, you guys are all "nuts"! :)

It's always the "normal" ones you have to watch out for!!!! :eek:

The title is an attention grabber, but be mindful of Deacons point.

I have never had to avail myself of customer service either :)