Knife Repairs Report

[Rick H.]

Just a short post to mention the outstanding service that the service and warranty department provided to me. I sent back an old ProVenator (now called a Pro-Grip, I think) and a Rookie. The ProVenator was my daily carry knife since the late '80s and hasn't been sharpened in a long, long time. The rubber on the clip wore out about 5 or 6 years ago, and I reshaped the clip into a curve so I could still use it. The Rookie has had it's tip snapped off twice. I reshaped it the first time to a more blunt profile, but I broke it off again anyway. Then the Rookie's clip caught on something and I broke it off too rendering the knife to deep pocket carry only. Needless to say that these knives were not in any way pampered tools, but I carry them to use, not for show.

The knives returned to me yesterday and I couldn't be happier! My Rookie has a new clip and a NEW BLADE!!! WOW!!! The ProVenator is sporting a new, rubber-covered clip with a blade sharp enough to shave with. Outstanding support any way you look at it. The $10 check that I sent in with the knives does not even come close to paying for what they did for me.



Thanks again guys.

[sam the man..]

welcome aboard the forums dude! Thanks for sharing this great experience! <img src="spyder.gif" width=15 height=15 align=middle border=0><img src="smile.gif" width=15 height=15 align=middle border=0><img src="spyder.gif" width=15 height=15 align=middle border=0>

Sam

have bone implant will travel..

[Sword and Shield]

Howdy Rick! Welcome to <img src="spyder.gif" width=15 height=15 align=middle border=0>Land! <img src="smile.gif" width=15 height=15 align=middle border=0>

You are merely the latest in a long, long, long line singing the praises of <img src="spyder.gif" width=15 height=15 align=middle border=0>s customer service. How they replace blades and repair so cheaply is beyond me!

Keepin' it real...real sharp, that is.

[Dijos]

I've been looking for a new knife, and I can't decide on one. I think of other companies, but I feel <img src="spyder.gif" width=15 height=15 align=middle border=0> service and commitment to making a better product is what keeps me coming back.

proud owner of a '97 endura edc

[revolvergeek]

I sent bag a very ragged Pro Venator that sounds like it was roughly in the same condition, plus lots of front to back and side to side blade wobble and damaged serations, and got a brand spankin' new knife back with a very happy VG10 blade!!!

GREAT service!!!

[Blades]

Rick H.,
Welcome to the Spydie forum!! <img src="smile.gif" width=15 height=15 align=middle border=0>
I have knives I need to send in, but I don't want them gone that long. <img src="sad.gif" width=15 height=15 align=middle border=0> I feel silly, but I would miss them. Oh well, some day I'll send them in. Maybe.

Blades

[Rick H.]

Blades,
I know exactly how you feel. It took me years to finally send my knives back because I'm so used to having one on me, and I didn't want to be without one. Since the Rookie is a smaller, lighter blade, I could usually get a good edge on it, but the Pro-Venator was another story. After busting the tip off the Rookie for the second time, I called Spyderco and sent 'em in. They were gone for about two weeks, and I live in NJ, which is across the country from Colorado. I couldn't be happier now.
Bite the bullet and send your knives in for service, you'll be glad you did.

[luv lum]

i sent back a native that i've had since 96' w/a broken tip. got it back in like new condition. only cost $10.00 thanks spyderco!