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spyderco navaja broken on first day
Posted: Sat Dec 24, 2011 1:16 pm
by ScreenKiller
hi people,
i just received my spyderco navaja from cutleryshoppe.
and its broken already , the caracca mechanism doenst work.
i doesnt make that clicking noise.
should i fix it self or send it in?
The problem is i live in the netherlands.
and shipping cost are high.
Posted: Sat Dec 24, 2011 1:19 pm
by Leatherneck
Plenty of discussion about this. I know you don't necessarily want to void the warranty but I'm sure shipping and waiting is a bummer also. The mechanism doesn't appear to be rocket science and I wonder if a self fix is an option?
Posted: Sat Dec 24, 2011 1:21 pm
by ScreenKiller
It looks like something got stucked between the gear and the blade because they are moving together.
while the gear shouldn't move normally
Posted: Sat Dec 24, 2011 1:26 pm
by The Deacon
Leatherneck wrote:Plenty of discussion about this. I know you don't necessarily want to void the warranty but I'm sure shipping and waiting is a bummer also. The mechanism doesn't appear to be rocket science and I wonder if a self fix is an option?
It my not appear to be rocket science but, IIRC, Sal has suggested that this is something best fixed by Spyderco.
Posted: Sat Dec 24, 2011 1:27 pm
by ScreenKiller
it takes 4 weeks to send the package to spyderco.
and the package might get lost.
Posted: Sat Dec 24, 2011 1:28 pm
by DRKBC
That really bites, I know how it is when you are excited to get something and it doesn't work. Seems to be a problem that comes up quite a bit on these. Can't cutlery Shoppe help you out?
Posted: Sat Dec 24, 2011 1:30 pm
by ScreenKiller
maybe but still this is horrible its the first day i got the knife.
i already mailed cutleryshoppe but it takes a while before they respond.
Posted: Sat Dec 24, 2011 1:34 pm
by The Deacon
Contact Spyderco customer service next week. Ask them what you should do. They may just send you the piece of wire that makes the noise, or they may tell you to return the knife. They may have other suggestions as well, since they have a representative in the Netherlands who may be able to act as an intermediary.
Posted: Sat Dec 24, 2011 1:37 pm
by ScreenKiller
maybe a stupid question how do i contact them with email?
Posted: Sat Dec 24, 2011 1:48 pm
by Blerv
I would call them on Monday. Emails work but sometimes get lost in the mix. Mine do at least.
Posted: Sat Dec 24, 2011 1:56 pm
by razorsharp
maybe spyderco will send you a new mechanism, always best to email them :)
Posted: Sat Dec 24, 2011 1:58 pm
by jabba359
ScreenKiller wrote:maybe a stupid question how do i contact them with email?
customerservice@spyderco.com
Posted: Thu Dec 29, 2011 1:06 pm
by RoBoTech
To each their own, but when my Navaja stopped making noise, and the action is still smooth as butter, I like it better.
But, that's me.