Spyderco Forums

I have two Spyderco Impalas that I have been waiting for. I emailed the seller, and he gave me a Fedex tracking number. It indicated that the package was delivered on the 17th! Aaaaghh, that's news to me. I get visions of my knives being abused by some deviant, being sharpened with a file!
Fedex in it's wisdom leaves the package in the store downstairs from my building. The guy there gives it to another guy on the block who has a similar name. He tells me to come back tomorrow and he'll get it back for me. Whew!
Fedex never even does me the courtesy of a sticky note stating that my package is at the store downstairs.

A few years ago they leave a fairly price watch outside my door without even ringing the bell for a signature. It could have been taken by anyone. When I called to complain, the rep stated they had been given a signature waiver, yeah right. Whoa, I had to vent. I have a great relationship with my UPS guy who couldn't be more friendly or efficient. Fedex is the pits as far as I am concerned.

Funny thing is......I could issue almost the same story, but simply reverse FedEX and UPS.

I would rather deal with FedEX. UPS breaks more stuff for me :)

I got the exact same problem 2 days ago with UPS! the tracking said it has been delivered to my friend in the US on the 17th but he actually got the package on the 19th... I haven't slept for 2 days :rolleyes:

no for me fedex is great. Ups is not the worst but they are bad. the usp guy doenst even ring my bell he just leaves the package with my super. This was a few years ago. We complained so much that he finaly got fired. Good for him. We have a newer guy who still does this and we also complain. I guess walking up 5 flights of stairs is to much for them. well its there job.

Fisher of Men wrote:Funny thing is......I could issue almost the same story, but simply reverse FedEX and UPS.

I would rather deal with FedEX. UPS breaks more stuff for me :)

Same here! (So far) FedEx is fast, reliable, packages get to me here in North Carolina in PERFECT condition every time :D

UPS is sloooooow, I've had MANY things sent to the wrong city( :eek: ), and EVERY package is anywhere from bent to completely vaporized :mad:

What about good ol' USPS? That's what I use when I get a package sent from the states. Pretty **** reliable.

-Dean

Jimmy_Dean wrote:What about good ol' USPS? That's what I use when I get a package sent from the states. Pretty **** reliable.

-Dean

They still use horses here in the states :rolleyes:

USPS has been the only one that I've never had a problem with. UPS threw a package at the front door from 15 feet away, dented the door, and destroyed the contents ( I saw them do it) and FedEx ground "lost" a digital camera for two weeks. It's all a crapshoot.

Well Fedex has always been good to my packages but I have seen them to be a little bit slower and rude. UPS on the other hand tends to be a little quicker and has better customer service, but breaks about everything they touch. USPS has been the best over all, beside their tracking system is horrible.

I have an awesome story about UPS and a 21 inch monitor that was 80 pounds, but I don't feel like typing. :) Regardless, it ended up in pieces, and I mean pieces.

UPS has messed me up so many times, that I won't deal with them anymore. One day, I was standing in my kitchen, facing the picture window- big dang window- and I make eye contact with the UPS guy who has my stuff. I start walking to the door, and he's already put a "Tried to deliver" tag on the door! He SAW me!

Sword and Shield wrote:UPS has messed me up so many times, that I won't deal with them anymore. One day, I was standing in my kitchen, facing the picture window- big dang window- and I make eye contact with the UPS guy who has my stuff. I start walking to the door, and he's already put a "Tried to deliver" tag on the door! He SAW me!

:D LOL :D

Why does that not supprise me :rolleyes:

I got a good chuckle out of some of the stories. I guess it does seem to be a crapshoot. I do think that good old priority mail is the best bet, I use it for the majority of my ebay transactions and I have 100% success so far.

The story about the dented door was awesome. Made my day. thanks :)

Dear Forummates,

actually, I am very sorry to hear this, I work for the UPS in my country, sales unit. We have to handle several complains like yours, every day.

I dont have anything to write you as an explanation of your problems with delivery, just sorry.

(hopefully you will not ingore myself as a member of :spyder: forums, you know I also have to earn somewhere my :spyder: money)

yours,
JR

Actually in all fairness I guess I should say that UPS has improved quite a bit here lately; I don't know whether we just got a new driver on this route or what, but they've been pretty reliable for the last year or so.

I didn't even know that UPS was in Slovakia! Interesting!

Zrexxer,

in fact, we are in Slovakia just a subcontractor, also "not real" UPS, real brownies take us like a little step-brother, but we have also some talented employees that are able to delivery some goods to neighbours, and so on...

Generally the "driver" job is a "hard bread" as we use to say by us, you got to spent in average 10 hours a day by picking up and delivering parcels, but on the other hand also to handle a lot of "specific/problematic" customers. So on one hand, I fully accept that the customer wants 100% quality service for his (not less) money, but on the other hand, as an "insider" everybody who complains should spent one day watching the drivers route and all the tasks, maybe then will accept more this "faults".
It is a really hard job, but we allways just expect the driver with "american two inch smile" and a 100% parcel.
It is the same as I was before working in a huge mall (like Wallmart, shopping center..) you had to play every day 12 hours the donkey for the customers, but now when I go there for a coffee I am not gonna be angry if the service is not 100% everyday, because I was a part of that people for some time and had the possibility to know the things and conditions in which that staff is working everyday, and they are not the best. Since then I can accept it, I also complain when something wents wrong, but try to be kind on the staff, because we all are just people and make faults.

On the other hand, when I expect my spydies shipped by homeground UPS (in Slovakia) I take my cell phone and get in touch with every employee who once touches the parcel, untill it reaches myself, but I know not everybody can do it. :D Since today all were shipped in 100% condition, no loss or damage.

In conclusion, let me wish all of you the most secure shipping your :spyder: knives, wherever it should be.

Best Regards,
JR

Fed Ex & UPS are hurry up and deliver outfits. At least the UPS guys on my route ring the bell and tuck it inside the door. I always use USPS to ship. They are a bit more careful with stuff and remember, it's still a federal crime to willfully and wantfully destroy mail so that might be the incentive. The fact that it's cheap also sways my vote towards them.

All right, I'll admit USPS is slower but they get the job done(for cheap, I might add). Did anyone else notice them being slower than usual recently though?

-Dean

Jimmy_Dean wrote:All right, I'll admit USPS is slower but they get the job done(for cheap, I might add). Did anyone else notice them being slower than usual recently though?

-Dean

Slow :confused: Recently :confused:

Here in North Carolina they are like molassas going up hill in winter :eek: ALL the time

And I don't live in the "Boonies"

Well, all's well that ends well. I just got trampled by a herd...umm well a couple of Impala. Great knives, the thing I love about Spydies is that each one has it's distinctive personality.


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