Customer Service Issue Resolved

[Molle Ninja]

Expecting a free replacement--if that's what he was expecting--might be asking for too much.

However ...

I really don't think it's too much to expect that a company that sells products would have spare parts available for those products. For a fixed blade sold (ahem, sold) with a sheath, it sure wouldn't be crazy to expect that they might stock some spares ... for sale.

All of the people criticizing the OP by using auto examples ... I would surely be miffed if I pulled off a fender or popped all 4 tires and no replacements were available on a model that is current product.

[tvenuto]

All of the people criticizing the OP by using auto examples ... I would surely be miffed if I pulled off a fender or popped all 4 tires and no replacements were available on a model that is current product.

Then you're basically saying that spyderco should have asked him to send the knife in, called the sheath makers that they told him to call directly, and then tacked a healthy mark-up onto the sheath that they didn't make. Sounds about like a car dealer to me!

[awa54]

All of the people criticizing the OP by using auto examples ... I would surely be miffed if I pulled off a fender or popped all 4 tires and no replacements were available on a model that is current product.

Then you're basically saying that spyderco should have asked him to send the knife in, called the sheath makers that they told him to call directly, and then tacked a healthy mark-up onto the sheath that they didn't make. Sounds about like a car dealer to me!

Soooo, you don't expect to be able to *buy* a new bumper skin, transmission, radio, seat, suspension component, etc. for your vehicle from the original manufacturer?

You must lease

[Studey]

Doesn't kydex float? Bummer, but I would not feel entitled to a free sheath if I lost or broke one.

Kydex does not float. What happens when you drop any other piece of plastic in the water?

Our own member, Studey, does a spectacular job with custom Kydex sheaths.

Thanks! Must be something with us Hoosiers!



Also, OP, if you've never used a quality aftermarket sheath...you should. Most factory sheaths blow. They're functional, but not nearly as nice as they could be.

[awa54]

Doesn't kydex float? Bummer, but I would not feel entitled to a free sheath if I lost or broke one.

Kydex does not float. What happens when you drop any other piece of plastic in the water?

Quite a few plastics float in *salt* water, however it's not clear where the OP lost his sheath... it was busted anyway, so sort of a moot point.

It certainly seems like losing your breakable factory sheath is the perfect excuse to get a nice custom one, especially since it sounds like the OP is using his knife for work!

[bpahk]

So...you broke part of an item, and you want the manufacturer of said item to replace that part free of charge?

lol tvenuto always has the perfect gifs

[Xplorer]

Also, OP, if you've never used a quality aftermarket sheath...you should. Most factory sheaths blow. They're functional, but not nearly as nice as they could be.

^This^ Plus the cost of a custom sheath is very low compared to the benefit. OP, I suggest you look at this situation as an opportunity to get a sheath that's made for the way you carry your knife, in the environment in which you carry it. You might not ever want to use a factory sheath again. I don't. :D

[Bloke]

I’m genuinely sorry you lost your sheath!

For what it’s worth I’ve lost sheaths, knives, wallets, dogs, I lose a magazine ever second time I hunt, a house in ’88 and all sorts I can’t even remember. I admit losing the house hurt, but I got another one. So don’t worry too much, it’s only a sheath! :)

Of all the things I’ve lost, I miss my mind most of all! :confused:

[clovisc]

I recently lost a dragonfly Salt PE while body boarding, but did not contact Spyderco and instruct them to "send a new one."

If you actually want to buy a sheath, I would recommend zulubravokydex.com .

[Sharp Guy]

Of all the things I’ve lost, I miss my mind most of all! :confused:

Haha! Okay Mark Twain!... I actually use that quote as my signature on the gun forum I'm on.

[Dr. Snubnose]

I'm reading this thread started by a person with one post claiming customer dis-service...And I'm like why are people even responding to this guys ridiculous thread...I'm even wondering why we all have to hear about this guys lost sheath and feel bad about it to boot....give me a break! The only dis-service I see going on here is people coddling an idiot with ill intent towards Spyderco...AND IMHO Charlynn made the right call....Willing to bet the op does not make another post, unless it's to stir the pot once more....Doc:)

[palonej]

I'm reading this thread started by a person with one post claiming customer dis-service...And I'm like why are people even responding to this guys ridiculous thread...I'm even wondering why we all have to hear about this guys lost sheath and feel bad about it to boot....give me a break! The only dis-service I see going on here is people coddling an idiot with ill intent towards Spyderco...AND IMHO Charlynn made the right call....Willing to bet the op does not make another post, unless it's to stir the pot once more....Doc:)

Bingo.......drops mic and walks off stage!!!
Jeeeeeeez!!!!! OP, entitled much??? This was definitely worth registering here for that and thanks for sharing.........
Give me a break! Go buy an Opinel and don't let the door slap you in the butt on the way out.
Wow.
Joe

[SpyderEdgeForever]

From my own personal experience, Spyderco customer service is some of the best in existence.
In this situation it appears the best thing to do is to take the advice of the other Spyderco users on this forum, and purchase a replacement sheath/scabbard that will fit your knife, and there are many options. I think the Spyderco response was excellent, and I think Blerv's response on here was excellent, as well. There are even treated leather sheaths available that could work alright in wet conditions, and Kydex is great.

[Bloke]

Of all the things I’ve lost, I miss my mind most of all! :confused:

Haha! Okay Mark Twain!... I actually use that quote as my signature on the gun forum I'm on.

Not sure about you Pat, but for me, it's 100% true! :eek:

[Tim Scott]

In response to all those who reacted to my post assuming I was expecting a free replacement sheath: I made no such request! I merely asked if Spyderco were able to replace it. I would be quite happy to pay for it. But Spyderco said they have non and that was that. I am a commercial lobsterman who relies on the aqua salt to cut any rope stray that threatens my life. I paid plenty for it, and I expect to be able to replace broken parts. One final thing: I try only to post what I would say face to face. I commend it.

[Tim Scott]

One more thing, as it has been raised. I did notify Spyderco of my concerns re: aqua salt sheath design on sept 1 2015:
"For my purposes, theses sheaths represent triumphs of design over function.
They should have been made to sheath two thirds of the handles as well as the blades, with fixed g clips extending up behind the top third of the handle (the adustable g clip is a bulky gimmic).This design would utilise gravity much more effectively than your original, by providing a deeper sheath and by raising the g clip.

Spyderco trades on reliable high performance. When your life depends on your knife being secure in its sheath, those words should mean something. I have taken the time to explain my issues carefully, based on three years of at sea. Please reciprocate with your observations in due course. I can send pics as needed.
Captain tim scott."

[The Deacon]

In response to all those who reacted to my post assuming I was expecting a free replacement sheath: I made no such request! I merely asked if Spyderco were able to replace it. I would be quite happy to pay for it. But Spyderco said they have non and that was that. I am a commercial lobsterman who relies on the aqua salt to cut any rope stray that threatens my life. I paid plenty for it, and I expect to be able to replace broken parts. One final thing: I try only to post what I would say face to face. I commend it.

Sorry that reality does not match your expectations. Life's like that sometimes. Of course, the question of parts availability is something you could have determined before making an expensive purchase.

One more thing, as it has been raised. I did notify Spyderco of my concerns re: aqua salt sheath design on sept 1 2015:
"For my purposes, theses sheaths represent triumphs of design over function.
They should have been made to sheath two thirds of the handles as well as the blades, with fixed g clips extending up behind the top third of the handle (the adustable g clip is a bulky gimmic).This design would utilise gravity much more effectively than your original, by providing a deeper sheath and by raising the g clip.

Spyderco trades on reliable high performance. When your life depends on your knife being secure in its sheath, those words should mean something. I have taken the time to explain my issues carefully, based on three years of at sea. Please reciprocate with your observations in due course. I can send pics as needed.
Captain tim scott."

Sorry you're disappointed and consider it a disservice that you can't purchase a sheath you consider to be poorly designed yet unwilling to consider your loss as an opportunity to have a sheath made to your specifications so that it would be better suited to your purposes.

[Bodog]

In response to all those who reacted to my post assuming I was expecting a free replacement sheath: I made no such request! I merely asked if Spyderco were able to replace it. I would be quite happy to pay for it. But Spyderco said they have non and that was that. I am a commercial lobsterman who relies on the aqua salt to cut any rope stray that threatens my life. I paid plenty for it, and I expect to be able to replace broken parts. One final thing: I try only to post what I would say face to face. I commend it.

Sorry that reality does not match your expectations. Life's like that sometimes. Of course, the question of parts availability is something you could have determined before making an expensive purchase.

One more thing, as it has been raised. I did notify Spyderco of my concerns re: aqua salt sheath design on sept 1 2015:
"For my purposes, theses sheaths represent triumphs of design over function.
They should have been made to sheath two thirds of the handles as well as the blades, with fixed g clips extending up behind the top third of the handle (the adustable g clip is a bulky gimmic).This design would utilise gravity much more effectively than your original, by providing a deeper sheath and by raising the g clip.

Spyderco trades on reliable high performance. When your life depends on your knife being secure in its sheath, those words should mean something. I have taken the time to explain my issues carefully, based on three years of at sea. Please reciprocate with your observations in due course. I can send pics as needed.
Captain tim scott."

Sorry you're disappointed and consider it a disservice that you can't purchase a sheath you consider to be poorly designed yet unwilling to consider your loss as an opportunity to have a sheath made to your specifications so that it would be better suited to your purposes.

For real. The guy is missing an opportunity to have a really good sheath made exactly how he wants it.

[Cor]

I find it odd that this is a "thing". Excuse me for stating the obvious, but you are willing to pay for a new sheath. The friendly lady at Spyderco directed you to a few people that are able to provide this service. You have a knife that you stake your life on. (Spyderco is known for knives, not sheaths.) On this forum you were directed to another member who seems to be more than able to make a good replacement.

Why be disgruntled that you are not able to buy a sheath from the factory? Life is short man, use the info and ask one of the companies/ people to make you a sheath like you described and enjoy it!

Welcome to the forum, I'm also new and learning a tonne.. Happy days.

Cheers, Cor

[awa54]

OK, it's great that everyone here loves Spyderco so much, but I have to say that in my world a fixed blade knife and it's sheath are a system and I would expect a manufacturer to sell replacement sheaths for current or recently discontinued knives. Whether or not the OP would do better with a custom kydex sheath is immaterial.

People have used cars as an analog, so how many of you would be totally unphased by your car dealer saying, "sorry your driver's seat broke, we don't make seats, I hear Sparco and Recaro might make a seat for your car, good luck with that!"?? I'll wager most of you would be irate, rather than seeing it as a golden opportunity to get an upgrade.

I wouldn't pan Spyderco as a brand for this, but it's still an odd policy, since I've purchased replacement sheaths from several other knife companies in the past.

I guess the reflex here is to circle the wagons... especially when the OP chooses an inflammatory thread title.