Spyderco Customer Service Sucks

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Cheddarnut
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Spyderco Customer Service Sucks

#1

Post by Cheddarnut »

...for other companies because charlynn absolutely rocks!!
I am now a believer. Thank you for fixing me up when i thought i was 'screwed'.
"...is cabbage a better blue than cars that sing?" C.S.
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Evil D
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#2

Post by Evil D »

Image

I was preparing for a cat fight lol. Charlynn is a great gal, very patient and has worked with me through email to resolve warranty issues and was very patient and answered my numberous questions. Having many years working with the public, I can say from experience that she exemplifies what a good CS person should be.
All SE all the time since 2017
~David
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Holland
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#3

Post by Holland »

haha, i was ready to go to war after reading that title! glad to hear you had a good experience :D
-Spencer

Rotation:
Gayle Bradley 2 | Mantra 1 | Watu | Chaparral 1 | Dragonfly 2 Salt SE
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xceptnl
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#4

Post by xceptnl »

I was lacing up my gloves as I read thru the new posts and preparing for a throw down.
Image
sal wrote: .... even today, we design a knife from the edge out!
*Landon*
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ZL1
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#5

Post by ZL1 »

:eek:
:rolleyes:
:D
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glbpro
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#6

Post by glbpro »

And the fact that Sal himself goes through these forums to detect and route customer issues to her is truly exceptional - I don't know of any other company which has that sort of dedication to customer service.

Well done Spyderco!
Regards,
Bruno

"Each of the builders wore his sword at his side as he worked." - Nehemiah 4:18
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jnichols2
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#7

Post by jnichols2 »

It's nice to know they have great customer service.

It's also great that with 11 knives I have never had a need for customer service. :)
Ladybug, Delica x 2, Endura x 2, Military Black, Manix 2 XL, Civilian, Harpy, Caly 3.5 CF ZDP-189, Sage 1
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The Deacon
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#8

Post by The Deacon »

Any dealings I've ever had with Charlynn, and with Spyderco personnel in general, have been very positive. Glad that your experience was excellent as well.

However, in the future it might pay to keep in mind that some folks never read past a thread title.
Paul
My Personal Website ---- Beginners Guide to Spyderco Collecting ---- Spydiewiki
Deplorable :p
WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
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phillipsted
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#9

Post by phillipsted »

My first reaction was "Wow! Something really bad must have happened to turn Cheddarnut to the Dark Side..."

TedP
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VeloWeave
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#10

Post by VeloWeave »

I have had nothing but top shelf support from Spyderco. I think I've dealt with Charlynn as well and she was very nice.
Most Carried: Sebenza Insingo small, Chaparral, Modded Southard Flipper, Delica 4, Ritter Mini-Grip, Techno, Injection 3.0
Wishlist 2014: Sage 2, Mnandi, Krein Alpha,
Other's I own or have sold: Vallotton, Anso Zulu, Blur CF, Scallion, Leaf Storm, Sage 2, Caly 3 CF
Flashlight EDC: Preon 0, Peak Eiger AAA Oveready edition with QTC & momentary button Nichia 219 emitter, Beta-QR, Muyshondt Aeon
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einstein2001
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#11

Post by einstein2001 »

No time to read the comments, I'm grabbing my pitchfork.
[table="width: 1100, align: left"]
[tr]
[td][SIGPIC][/SIGPIC][/td]
[td]Cruwear Military, CTS-204P Para 2, K390 Mule
Southard, Techno, Sage 2, Gayle Bradley
Super Blue Caly 3, Caly 3.5, Endura and G10 Ladybug
ZDP-189 G10 Dragonfly, ZDP-189 Nishijin Dragonfly
[HR][/HR]:spyder::spyder::spyder::spyder::spyder::spyder::spyder::spyder:
-Brandon

[/td]

[/tr]
[/table]
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DougC-3
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#12

Post by DougC-3 »

einstein2001 wrote:No time to read the comments, I'm grabbing my pitchfork.
+1, and don't forget to bring a 2 or 3 of the items on the right side of your sig pic :eek:
K-390 on hand: Mule Team 17, Police 4 G-10, Endela (burlap micarta), Endela backup, Endura (canvas micarta), Straight Stretch (now blade-swapped with G-10 Stretch), Delica Wharncliffe, Dragonfly Wharncliffe, & Dragonfly Wharncliffe shorty mod
Note to self: Less is more.
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setldown
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#13

Post by setldown »

Locked and loaded................................
........................................................
Stand Down.
Focus is just distraction from distraction, so I take my moderation in moderation.
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chuck_roxas45
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#14

Post by chuck_roxas45 »

I saw rhe title, did a double take and looked at the OP. I knew iy wasn't what it appeared to be then. :)
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SpyderNut
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#15

Post by SpyderNut »

Nicely done, Cheddar. ;) I think all of our pulses were up a bit when we first saw the title. :D Glad to hear you were able to get things figured out with W&R too!
:spyder: -Michael

"...as I said before, 'the edge is a wondrous thing', [but] in all of it's qualities, it is still a ghost." - sal
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RadioactiveSpyder
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#16

Post by RadioactiveSpyder »

Ahh, you guys are all "nuts"! :)
It's better to be good than evil, but one achieves goodness at a terrific cost. ––– Stephen King
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chuckd
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#17

Post by chuckd »

I read the thread title and was ready to bring many spydies to a knife fight.
So many spydies, not enough pockets.

"No one else could ever be admitted here, since this gate was made only for you. I am now going to shut it." Before the Law, Franz Kafka

Spydernation #1990
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skatenut
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#18

Post by skatenut »

Reading that header I thought this guy must have had a truly bad experience, most unusual.

Well done, a real eye opener, but please don't overdo it, you tend to cause adrenaline shocks!
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jalcon
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#19

Post by jalcon »

The Deacon wrote:Any dealings I've ever had with Charlynn, and with Spyderco personnel in general, have been very positive. Glad that your experience was excellent as well.

However, in the future it might pay to keep in mind that some folks never read past a thread title.
Haha, yes this is kind of true. This thread might even show up on someone's google search as they are scrolling down.
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dbcad
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#20

Post by dbcad »

RadioactiveSpyder wrote:Ahh, you guys are all "nuts"! :)
It's always the "normal" ones you have to watch out for!!!! :eek:

The title is an attention grabber, but be mindful of Deacons point.

I have never had to avail myself of customer service either :)
Charlie

" Everything should be made as simple as possible, but not one bit simpler."

[CENTER]"Integrity is being good even if no one is watching"[/CENTER]
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