Stupid customer stories.....

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MacTech
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Stupid customer stories.....

#1

Post by MacTech »

Stupid Customer Stories.....
in the past few days, i've had more than my fair share of *STUPID* customers, must be idiot season....

Customer #1, Ms. Schoolteacher
Ms. Schoolteacher, yes, i understand your data is important, you have some exams on your PowerBook's hard drive that you need to give to students this week, if these exams are as important as you say they are, i would think you would have the presence of mind to have *BACKUP COPIES* of these exams, in case you find yourself in the situation you're in now, with a 'Book with a dying hard drive and no way to recover the data short of sending the drive to DriveSavers for data recovery....

i imagine your students will be quite happy by this turn of events.... how would you respond to your *students* if one of them said "my computer ate my homework assignment", i wonder....

I am *trying* to help you recover your data, so it would help me if you weren't *fighting me every step of the way* by whining about how much labor time you're racking up, yes i appreciate you bringing me a spare computer and FireWire hard drive, but in order to get the data off the bad drive, i'll have to *erase* one of them so i can clone the other drive, you'll have to decide what data is more important, the data on your sick 'Book, or the data on your external drive....

yes, there *is* a chance that cloning your drive will clone over the corrupted data, nothing i can do about that, sorry, it's a risk you'll have to take

okay, okay, i'll be nice (dear Og, why am i doing this for this whiny little prima-donna) and clone your data over to *my* external drive first, so i can see if it's possible, that way you won't have to risk your <Gollum> Precioussss Datasess</Gollum> on your external drive in case it doesn't work (it didn't)

and no, screaming and yelling at me and going into hysterics will not;

A; bring your data back from the dead, it's gone, deal with it, use this as a *learning experience*, something you should be intimately familiar with, what with you being a *TEACHER* and all....
B; make you look very mature in the eyes of other customers on the floor, your hard drive dies, yes it's very unfortunate (or to use the more common vernacular, it "sucks"), now be an *adult* here, suck it up and deal with it, hysterics will not bring your data back
C; make me more sympathetic to your cause, and while we're at it, *stop* with the entitlement bullshit, technically, i should have billed you for more hours than i did, but i felt bad for your data (not for you) and decided to cut you a *little* break, if you insist on being a demanding, whining baby, i *will* charge you the *full* price of the labor, here's a clue, quit while you're ahead....

(next day, machine is locked up, data unrecoverable) So sorry, Ms. Schoolteacher, i hate to be the bearer of bad news, your data is not retrievable, you *can* send it to DriveSavers but they're expensive, okay, i understand, you're declining the repair, yes i will have to bill you for the labor time involved, i *am* cutting you a break though, just don't whine or ***** about it, just to let you know, i should *still* be charging you, your bad hard drive actually *killed* my transfer machine's hard drive, i had to repartition, reinstall the OS, and transfer over my old settings from my backup drive to get up and running again, and *I* didn't lose any critical data, because *I* was prepared for this eventuality.....


Story #2, "Mr. Stripped Screws" (Now with Happy Ending! (well, happy for *me*....)

So, Mr. Stripped Screws, you have an iMac G5 17" that you *tried* to install RAM in but couldn't get the case open?, hold on, let me take a look here.....

Well, *HERE'S* your problem, the heads of *TWO* Phillips-head captive screws are *COMPLETELY* stripped out, there are *no* points for a screwdriver of *any* kind, Phillips, Torx, square-bit, flathead, to grab, the screws are completely rounded out....

No, i *highly* doubt it came from the Apple factory that way, no, it didn't, yes i'm sure, why?, oh maybe because.....

*I CAN STILL SEE IRON FILINGS AROUND THE SCREWS STRIPPED HEADS!*, no, there's *NO* way it left the Apple factory that way, especially not with *visible piles of iron filings around the screw holes*

okay, okay, you say you didn't strip out the screws, okay yeah, *sure* you didn't..........

No, yelling and screaming at me won't make the screws fix themselves, or make me more sympathetic to your problem

how can it be repaired?, it's going to be tough, as those screws are *captive* screws and not designed to come out, i *might* be able to drill them out, but it'll be risky, either way you're going to need to purchase a new chassis, yes, *PURCHASE*, this is *clearly* end-user damage (Abuse) more likely a defective end-user, and *NOT* covered by Apple warranty

yes, i'm sure

absolutely sure, there's no way that machine left the factory with stripped screws

so how much is this going to cost?

hmm, lets see, the chassis is around $50, but the labor, well, the labor'll get you....

you see, i'm going to have to *completely* dissasemble the machine to remove the *FRAME THAT HOLDS EVERYTHING TOGETHER*, then pull that frame out, drop in a new one and put everything back where it goes, i'm essentially building a machine from scratch here....

so, i'm thinking about 2.5 hours of labor here *miniumum*, as i'll not only have to remove and reinstall the major components, but *all* the sub-assemblies and i'll have to pull the small, delicate, easily broken wiring harnesses out of the old chassis and carefully reinstall them in the new chassis, that's best case scanario, it could be 3 hours.......

yes, you can call Apple to see if they can give you a warranty exception yeah, like that'll bloody happen...., but they'll probably decline it, worst they can say is "no" well, actually the *worst* they could do is laugh hysterically and make fun of you for damaging your own machine thru the force of sheer stupidity, but.....

okay, thanks for coming in, sorry i didn't have any better news for you....moron

i'll post the ending to this story in the next post, but feel free to add your stupid customer stories....
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#2

Post by castingseth »

Can't say enough about BACKING UP your data. Had my Apple for two years without the slightest glitch. Even started to feel a little superior to all those poor folks constantly complainin' about their machines when I experience a slight problem. I was able to recover everything.... yes I lost nothing but some sanity and some time... Please BACK UP your data ...
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#3

Post by MacTech »

Mr. Stripped Screws, the *ending*....

Ahh, so good to see you again, Mr. Stripped Screws, not so high and mighty now, are we, yes, i saw you walking in, head lowered, with a dejected look on your face.....

let me guess, you called Apple and they declined warranty coverage of your stripped screw-induced frame replacement, right?

gee, how did i know that would happen..... ;)

yes, you were being a jerk, weren't you?

well, thank you for apologizing, i'll get the part on order and call you when it's ready to go

yes, i understand you were stressed out, ohh, your wife loves this computer and chewed you a new one for breaking it, eh?, so you figure you *have* to get it repaired then.....

yes, yes, you've said that before about you not using a powered screwdriver to unscrew the case, if i remember correctly, you were very, very insistent about that fact that you *didn't* use a powered screwdriver/drill......*very* insistent.... hmmm......

(fast forward to a few days later, chassis arrives)

oh *joy* :( , time to pull this iMac apart to it's frame.....

oh, what's this i spy on the bottom of the case plastics, scrapes in the paint on the speaker grille/vent, and dents in the polycarbonate plastic frame that appear to have been caused by a......
(drumroll please...)

powered screwdriver/drill.....

but that *couldn't be* the case, the customer *said* that [sarcasm] he *DIDN'T* use a powered screwdriver/drill.....[/sarcasm]

that would have meaned that the customer (gasp) LIED (/gasp) to me..... (yawn....)

fast forward through 3 hours of hair pulling and creative usage of four-letter words while i *gut* the poor, abused iMac and reassemble it in a new frame, reconnect power and fire it up.....

it behaves normally, as expected, the Frame-ectomy, A.K.A. Skeletal "Replacement" was a success.....

and, as a final step, i filled in the case screws with silicone adhesive, just to prevent Mr. Stripped Screws from *ever* attempting to open his case again....

the silicone won't *prevent* him from opening the case, as it's soft and the screwdriver will clear it out of the holes, but it *will* provide me with concrete *evidence* that my intrepid customer tried to do something *stupid* to his machine again....

besides, if i *really* wanted to be evil, i would fill the screw heads with JB Weld..... ;)

feel free to add your "stupid customer stories"....
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smcfalls13
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#4

Post by smcfalls13 »

I love hearing stupid customer stories. :cool:

I get at least one every day, and they're always good for a laugh. :p
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#5

Post by vampyrewolf »

Keep the stories coming.... always love hearing what other folks put up with(and the sheer stupidity of some ppl)
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#6

Post by dialex »

I have a friend that works at the Customer Service for a communications company (Vodafone). Boy, you can't believe the sort of stuff they are hearing daily. Here are some samples:

CS: Yes, mrs. Doctor, I understand you have a problem with your cellphone. We'll try to solve it. What kind of cellphone do you have?
Mrs. Doctor: It's a small, nice one, fatty and rounded. The color is blue and it has some white buttons, but on them the figures are in black

customer: "I need the PUK code because my I think my card is jammed in the phone"
CS: "can you tell me if there is a message on the display of your cellphone?"
customer: "Yes, it sais: "Have a nice day"

CS: "The SMS allows you to send messages with the maximum length of 160 characters"
customer: "and those how many minutes include?"

customer: "if I send a SMS can I write crap?"

customer: "I want to join the Roaming programm"

customer: "Can I use my Nokia 6110 as a remote control?"

customer: "Mrs., I run with my car over my cellphone... and now it's offline!"

customer: "How comes that on my display is the phone number of someone who called me? I don't even know the guy!"

customer: "I want to format my mailbox"

customer: "I talked earlier with a colleague of yours. But I don't remember what she said, because she had a voice like those at the hotline :rolleyes: Can I talk to her again please?"
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#7

Post by zeus »

Stupid Customer SERVICE



Me: I've brought my Harley in to have you do the insurance repair job.

them: (a factory dealership) sure, no problem.

Me: (three months later) is the job done yet?

them: Oh, yes, come by and pick it up.

Me: It's not fixed!

Them: Oh, sorry about that. We broke a tool trying to repair your handle bar control. Now we need to add that to the balance before you can get your bike.

Me: ?????????? This is an insurance job. It should be handled by you and them. Plus you lied to me about it being ready.

Them: well if you contact your insurance co. they will cut you the remainder of the balance and we will finish the work and release your motorcycle.

Me: :mad:
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Pukko
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#8

Post by Pukko »

I got two,

Both happened at the Airport when I was a Deputy Sheriff,

1 Called over the the US air counter, they had a bid delay, and were dealing with angry passengers, and family there to pick up people.... So I am standing by the counter.. And A Guy comes up to me clearly pissed off.

He says " I know your just a Sheriff... but can you explain to my why the **** the airline did not call me at home to tell me that the flight was delayed?"

I say, " What time was your flight?"

He says "Oh no, it is my wifes flight.. I am here to pick her up, but I drive all the way here just to find the flight is delayed!" You think the @$#%# Airline would call me and save me the trip!"

I say " Sir... How the **** dose the airline know who is comming to pick a passenger up? It could be a Aunt, Uncle Friend, Son, or Daughter.. **** there are Taxi, and bus stops, and not to mention the 10000 cars in the parking lot... Dont you think the passenger should let you know they were delayed, and not the airline.

He Looks surprised, and says " Hey Your pretty Smart for a Sheriff!?!"

( It was all I could do not to strangle the guy :mad: )

The second one is quick,

I was on parking lot detail, and a young woman approached me very upset that her remote Unlock fob was not working..

She brought me over to her car, and complained about the delay she had, and the distance she needed to go, and the cost of a lock smith...

We get to the car, and she started pressing the Unlock Button Over and over and got upset and started to cry... I gently took the keys from her, Incerted the key into the lock and opened the door with the key.

I said Glad to be of service, and walked away... ;)
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Jonny8642
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#9

Post by Jonny8642 »

LOL, Classic :D :D :D :D
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psimonl
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#10

Post by psimonl »

[quote="Pukko"]
I was on parking lot detail, and a young woman approached me very upset that her remote Unlock fob was not working..

She brought me over to her car, and complained about the delay she had, and the distance she needed to go, and the cost of a lock smith...

We get to the car, and she started pressing the Unlock Button Over and over and got upset and started to cry... I gently took the keys from her, Incerted the key into the lock and opened the door with the key.

I said Glad to be of service, and walked away... ]



HAHAHAHAHAHAHAHAH!!!! Was she Blond!!! :eek:


BTW' I wish they would send all those stupid people to a great big country on the planet country where you would go for vacation just to remind you that after all, you are not that bad!!! :)

Simon
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Pukko
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#11

Post by Pukko »

psimonl wrote:HAHAHAHAHAHAHAHAH!!!! Was she Blond!!! :eek:


BTW' I wish they would send all those stupid people to a great big country on the planet country where you would go for vacation just to remind you that after all, you are not that bad!!! :)

Simon
No, She was a red head, as I recall...

Sometime I think I live in that countyr you speak of... ;)
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Pukko
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#12

Post by Pukko »

psimonl wrote:HAHAHAHAHAHAHAHAH!!!! Was she Blond!!! :eek:


BTW' I wish they would send all those stupid people to a great big country on the planet country where you would go for vacation just to remind you that after all, you are not that bad!!! :)

Simon
No, She was a red head, as I recall...

Sometime I think I live in that country you speak of... ;)
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#13

Post by TazKristi »

psimonl wrote:HAHAHAHAHAHAHAHAH!!!! Was she Blond!!! :eek:
Simon
Hey now Simon! :eek: What are you trying to say about blondes?!

:p Kristi :rolleyes:
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#14

Post by TheKnifeCollector »

My God, some people are soooooooo stupid!!! THANKS for shring guys!!
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#15

Post by zenheretic »

Part of my job is to take late night phone calls from patients with prescription drug questions. :cool:

A short one that I hear all too frequently: Patient: Why did my dr. write "insert anything on a prescription that the patient didn't like"? :rolleyes:

Me thinking: If I could read minds, I would work on Wall Street instead of main street. :p
Me answering: I'm sorry only your doctor can answer that question.

Different patient: I need help, my husband ingested large doses of: "insert four complicated anti psychotic drugs here" and I need to know what to do.

Me: :eek: Oh let me transfer you to poison control.

Pt in increased agitation: But you are the pharmacist and I waited 10 minutes to talk to you. :mad:

Me: Sorry, but my available information doesn't cover such a complicated situation, while Poison Control is specifically suited to your question. :(

Pt in shrill, irate voice: I waited for you and you are a pharmacist, you should be able to help me!

Me thinking: if I went to a professional, and the professional admitted an inability to help but knew who to get for the answer I would be happy said professional didn't try to "wing it"...but I guess I see the world differently.

Me talking: Well all I can do is transfer you to poison control...
Pt: click (hung up phone).
Me thinking: All that and they didn't even wait for an answer? :rolleyes:
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#16

Post by smcfalls13 »

Ah...the pharmacist, that's probably one of the most unappreciated jobs, and the most verbally assulted. A friend of mine was a pharmacist for a while, some of the stories he'd tell me about irate customers made me glad I didn't work with him. Most of the things people in a pharmacy get irate about, the pharmacists have no control over(what prescription the doctor wrote, insurance issues, etc.)

I'd have to smack people ;)
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zenheretic
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#17

Post by zenheretic »

[quote="smcfalls13"]Ah...the pharmacist, that's probably one of the most unappreciated jobs, and the most verbally assulted. A friend of mine was a pharmacist for a while, some of the stories he'd tell me about irate customers made me glad I didn't work with him. Most of the things people in a pharmacy get irate about, the pharmacists have no control over(what prescription the doctor wrote, insurance issues, etc.)

I'd have to smack people ]
Although I can't argue with any of the above, it can be rewarding and you do meet some interesting folks...although there are times I wonder if I've slipped into a black hole and landed on a planet of mindless aliens. :p As far as thankless jobs, I can hardly complain especially when compared to our uniformed brothers working with the law abiding challenged...at least my risk of getting a shiv in my ribs is usually close to zero.

If there could be one piece of advice to offer folks it would be to NOT ATTEMPT TO RUSH THE PHARMACIST. We aren't making hamburgers, it is in your best interest that we get the order right, not fast. ;)
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#18

Post by Ging »

I used to work at my local cloths shop on the customer service desk. I had lots of problems that went like this..

Customer – I want to return this (insert item of clothing) with a full refund

Me – I am sorry I can’t do that

Customer – Why

Me – We don’t sell that so I can’t give you any money [and I think you are trying to con us out of money]

Customer – gets annoyed and goes away…
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#19

Post by vampyrewolf »

The one thing I love about doing computer work... usually the customer watches for about 10-15min and leaves... the more they ask questions, the less I say other than "quit asking questions or it'll take 3 times longer and you are already looking at 6hrs of work without explaining everything"

I clean the system, put diagnostic programs in, run em, get it working perfectly fine... tell em not to shut down the antivirus I put in and quit downloading everything they find... and go home... never fails that within the week I get a call from them "it's not working" :confused: I had it working perfectly well, so now I go back and get more hours of work :rolleyes:

worst was 3 trips and 17hrs... 2nd was 9hrs(and cleaning a 10gb hard drive of 7gb of temp files)... average is 6-7hrs. If I do regular cleaning for them it's about an hour once a week, or 3-4hrs a month if they leave the antivirus in.
Coffee before Conciousness
Why do people worry more if you argue with your voices than if you just talk with them? What about if you lose those arguements?
Slowly going crazy at work... they found a way to make the voices work too.
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ken
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#20

Post by ken »

Dude- didn't anyone tell you that the customer is always right!

There must be some knife stories out there too! Maybe TazKristi can shead some light on these.

ken
ken
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