Hello Spydie-folks,
I sent my broken FB01 to the Golden, CO address you told ne to, and it was received a _month_ ago. Am I being unresonable to expect some sort of response, or status report by now? May I ask what is going on?
- Thomas
Edited by - ThomasH on 3/23/2001 11:03:36 PM
Hello? I sent my knife in a month ago....
The big brown truck guy just dropped off my Military and blue Native that I had sent in a little over a month ago. They are both sharp and clean and tight. The native just had a screw loose ><g> while the military had been used hard and put away wet. I had loaned it to a buddy who used it while installing a new sod lawn and the edge was in very poor shape.
There was no charge and the only comment from Spyderco Warranty/Repair was "We are happy to see that your knives have been put to good use."
That's worth the wait.
Disguised as a responsible adult
There was no charge and the only comment from Spyderco Warranty/Repair was "We are happy to see that your knives have been put to good use."
That's worth the wait.
Disguised as a responsible adult
Thanks for the responses!
Ben, you say you wre "told at the time...", how? By email, or did you call them on the phone. That's just the kind of message I'm talking about, just an acknowledgement that the knife has been received, and an estimate of when I might receive it back.
And I'm not all that concerned about when I actually get the knife back, I guess I am just accustomed to getting some sort of "acknowledgement" message, saying that the knife has been received, etc.
Once again I'm sorry that I come across like a jerk, I'm really a pretty nice guy (honest, just ask my Mom! :-) I'm just so used to todays typical "customer service" that I am assuming Spyderco's is of a similar ilk, when I should know that they are going to be at least somewhat better. Just reading this forum should have taught me that.
In context, I finally got my Pro tape deck back from Sony the other day, after they "lost it" for a few weeks, and after about thirty phone calls, not _one_ of which was returned until a few days after the tape deck arrived. and it arrived in an unsealed box, freezing cold and covered with condensation. And my BM Stryker, which is going back for the third time to have the same problem fixed that was supposed to be fixed the first two times I sent it to them. And my Recon Tanto from Cold Steel, which took _six_ (6) exchanges before I got one that wasn't terribly defective (and they "lost" the knife every single time I sent it to them, so the six exchanges took over a _year_ to complete. Twice I got a phone call saying that the knife was "irretrievably lost" a couple of days _after_ the new replacement appeared at my door. Or the Tasco Red Dot mounting rings, which came out of the box with _no threads_ in the holes that close the rings, and which took _six months_ for them to send replacements because they were "very busy". Or my new $900 S&W 646, which came originally as if it had been thrown on the floor several times, with distorted barrel, bent sight, scratched frame, pitted cylinder, horrible action, etc. That only took three trips back to S&W so far, usually getting one problem fixed each time, but with a new problem added each time. It's going back again soon because now all different kinds of cartridges are sticking in the cylinder so the extractor has to "hammered" to get the spent cases out, which never happened before. And unfortunately, I could go on, and on, and only cover the year 2000-2001! So, I guess I was thinking that the same thing was happening here...
Sal, and you other Spyderco folks, please accept my apologies, and I will try to relax and allow you to do your jobs in this modern environment of low profit margins and intense competition. I'm sorry.
- Thomas
Edited by - ThomasH on 3/23/2001 11:04:36 PM
Ben, you say you wre "told at the time...", how? By email, or did you call them on the phone. That's just the kind of message I'm talking about, just an acknowledgement that the knife has been received, and an estimate of when I might receive it back.
And I'm not all that concerned about when I actually get the knife back, I guess I am just accustomed to getting some sort of "acknowledgement" message, saying that the knife has been received, etc.
Once again I'm sorry that I come across like a jerk, I'm really a pretty nice guy (honest, just ask my Mom! :-) I'm just so used to todays typical "customer service" that I am assuming Spyderco's is of a similar ilk, when I should know that they are going to be at least somewhat better. Just reading this forum should have taught me that.
In context, I finally got my Pro tape deck back from Sony the other day, after they "lost it" for a few weeks, and after about thirty phone calls, not _one_ of which was returned until a few days after the tape deck arrived. and it arrived in an unsealed box, freezing cold and covered with condensation. And my BM Stryker, which is going back for the third time to have the same problem fixed that was supposed to be fixed the first two times I sent it to them. And my Recon Tanto from Cold Steel, which took _six_ (6) exchanges before I got one that wasn't terribly defective (and they "lost" the knife every single time I sent it to them, so the six exchanges took over a _year_ to complete. Twice I got a phone call saying that the knife was "irretrievably lost" a couple of days _after_ the new replacement appeared at my door. Or the Tasco Red Dot mounting rings, which came out of the box with _no threads_ in the holes that close the rings, and which took _six months_ for them to send replacements because they were "very busy". Or my new $900 S&W 646, which came originally as if it had been thrown on the floor several times, with distorted barrel, bent sight, scratched frame, pitted cylinder, horrible action, etc. That only took three trips back to S&W so far, usually getting one problem fixed each time, but with a new problem added each time. It's going back again soon because now all different kinds of cartridges are sticking in the cylinder so the extractor has to "hammered" to get the spent cases out, which never happened before. And unfortunately, I could go on, and on, and only cover the year 2000-2001! So, I guess I was thinking that the same thing was happening here...
Sal, and you other Spyderco folks, please accept my apologies, and I will try to relax and allow you to do your jobs in this modern environment of low profit margins and intense competition. I'm sorry.
- Thomas
Edited by - ThomasH on 3/23/2001 11:04:36 PM
I first sent an e-mail telling them about the problem. They sent an e-mail back telling me to go ahead and send the knife in, but that they were 4-6 weeks out on turnaround time. In my past experience (one other knife sent in), they only confirm when they get to it, so that would be at the end of the 4-6, right before they send it back to you.
Sounds like you have been having a run of bad luck with all that other stuff, that always stinks, but Spyderco will make things right.
I have over 100 spydercos, and I have only ever had a problem with 2. One of the problems was cosmetic and very minor which brings the error rate to about 2%, and I would say closer to 1%. This is just my experience, and it has been a very positive one, your milage may vary (but not much according to what I read on the forums). <img src="smile.gif" width=15 height=15 align=middle>
Ben
Sounds like you have been having a run of bad luck with all that other stuff, that always stinks, but Spyderco will make things right.
I have over 100 spydercos, and I have only ever had a problem with 2. One of the problems was cosmetic and very minor which brings the error rate to about 2%, and I would say closer to 1%. This is just my experience, and it has been a very positive one, your milage may vary (but not much according to what I read on the forums). <img src="smile.gif" width=15 height=15 align=middle>
Ben
Thanks Ben,
And Joyce has sent me a very nice email response, with a contact person and toll-free number to call, and also offered to investigate the status herself if I would prefer. I just though t should post this info, so all could see that they are taking care of me.
I guess I should buy a few more Spyderco knives to ease my karmic burden. Maybe a Lum Tanto would be a good start...
- Thomas
And Joyce has sent me a very nice email response, with a contact person and toll-free number to call, and also offered to investigate the status herself if I would prefer. I just though t should post this info, so all could see that they are taking care of me.
I guess I should buy a few more Spyderco knives to ease my karmic burden. Maybe a Lum Tanto would be a good start...
- Thomas