they do have phone support. I spoke with them when there was a mix up with my street beat lightweight.gk4ever2 wrote: ↑Thu Aug 28, 2025 7:56 pmDack quotes 1 month, but I had one order go 2 months, and another is just a couple days shy of 2 months. I emailed them about the 2nd order, saying all items are currently in stock, and that another order I placed after the delayed order had already shipped, so I thought maybe the delayed order was missed somehow. They replied the order would ship soon (but it has not), and they further said if I sent another email then I would go to the end of the line - this is NOT how you attract and retain customers. They are ok if all you care about is prices, but customer service sucks! BTW, they have no customer support by phone.u.w. wrote: ↑Tue Aug 19, 2025 12:11 pmIt's definitely something to be aware of. Each should make up their own mind of course, but be informed with accurate data. I'm now past 10 Weeks since I ordered and have not received my order...
I wont be recommending them (Dack) to anyone, based on my experience.
u.w.
I tried to cancel the order because I got some unexpected time off from work and wanted the knife in time for a backpacking trip. Told them over the phone it was taking too long to process the cancellation so I'm going to do a chargeback. They said, ok, we'll note that and try to process the cancellation.
3.5 weeks later the street beat from them showed up
oh well, great knife, don't mind having multiples.
