Recent knives can no longer be repaired?

Discuss Spyderco's products and history.
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apollo
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Re: Recent knives can no longer be repaired?

#41

Post by apollo »

I wonder if there is not an another way for spyderco to fix this issue they have with 3th party parts. Like if the owner gives his or hers permition i would say spyderco could mark the blade like a factory second while in repair so they can not be any claims afterwards?
TimButterfield
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Re: Recent knives can no longer be repaired?

#42

Post by TimButterfield »

apollo wrote:
Thu Oct 17, 2024 11:53 pm
I wonder if there is not an another way for spyderco to fix this issue they have with 3th party parts. Like if the owner gives his or hers permition i would say spyderco could mark the blade like a factory second while in repair so they can not be any claims afterwards?
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
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apollo
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Re: Recent knives can no longer be repaired?

#43

Post by apollo »

TimButterfield wrote:
Fri Oct 18, 2024 12:17 pm
apollo wrote:
Thu Oct 17, 2024 11:53 pm
I wonder if there is not an another way for spyderco to fix this issue they have with 3th party parts. Like if the owner gives his or hers permition i would say spyderco could mark the blade like a factory second while in repair so they can not be any claims afterwards?
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
That why i said that the owner should give up his rights in such a case as this. Because that way spydeco is safe and the owner can get his knife repaired. I see no reason why this is not something feasible. Spyderco makes money on the repair and is safe from legal issues and the owner gets his functional knife back.That is a win/win scenario in my book.
bdblue
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Re: Recent knives can no longer be repaired?

#44

Post by bdblue »

TimButterfield wrote:
Fri Oct 18, 2024 12:17 pm
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
How likely is this for a knife that only has aftermarket scales? There was also an aftermarket pocket clip mentioned but they wouldn't have to put that back on the knife, they could ship it back unattached.
270ultimate
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Re: Recent knives can no longer be repaired?

#45

Post by 270ultimate »

I don’t think the policy here is unreasonable, or anything new.

Although not exactly the same thing, I can’t remember the last time I went to a car wash that didn’t have the standard “not responsible… damage… aftermarket parts” signs plastered everywhere.
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TkoK83Spy
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Re: Recent knives can no longer be repaired?

#46

Post by TkoK83Spy »

I don't think this person is coming back. Wanted to get their rant out there and then left. Hasn't signed back in since the 8th.
-Rick
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Danke
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Re: Recent knives can no longer be repaired?

#47

Post by Danke »

That washing machine got him too the next day.
TimButterfield
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Re: Recent knives can no longer be repaired?

#48

Post by TimButterfield »

apollo wrote:
Fri Oct 18, 2024 1:25 pm
TimButterfield wrote:
Fri Oct 18, 2024 12:17 pm
apollo wrote:
Thu Oct 17, 2024 11:53 pm
I wonder if there is not an another way for spyderco to fix this issue they have with 3th party parts. Like if the owner gives his or hers permition i would say spyderco could mark the blade like a factory second while in repair so they can not be any claims afterwards?
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
That why i said that the owner should give up his rights in such a case as this. Because that way spydeco is safe and the owner can get his knife repaired. I see no reason why this is not something feasible. Spyderco makes money on the repair and is safe from legal issues and the owner gets his functional knife back.That is a win/win scenario in my book.
If the owner were to 'give up rights', that would require legal documentation of that action. Then, Spyderco will have the ongoing costs of maintaining and tracking that documentation just in case it were ever needed at some indefinite point in the future. So, they would likely need to create or allocate some space for that type of documentation, begin using it, and have the human time costs associated with that new operation as well. As it is quite tangential to their normal business, it sounds like a optional giant headache they would choose to have. In other words, it seems like a non-zero cost they have no benefit to begin incurring.
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Re: Recent knives can no longer be repaired?

#49

Post by TimButterfield »

bdblue wrote:
Fri Oct 18, 2024 7:26 pm
TimButterfield wrote:
Fri Oct 18, 2024 12:17 pm
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
How likely is this for a knife that only has aftermarket scales? There was also an aftermarket pocket clip mentioned but they wouldn't have to put that back on the knife, they could ship it back unattached.
The risk is non-zero. It is possible some extensive research may be required to determine whether the aftermarket scales (or other aftermarket components) are structurally/materially equivalent to the originals. Since they are known to be different, i.e. aftermarket, perhaps they could fail somewhere down the line due to the way they react to stresses or environmental factors. Because that is an unknown and would require costly research to validate that usage, there doesn't really seem to be an upside to incurring an otherwise unnecessary risk even if small.

Of course, all of this is just my opinion as to possible reasons given as someone with absolutely no skin in the game.
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akapennypincher
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Re: Recent knives can no longer be repaired?

#50

Post by akapennypincher »

Think the Spyderco Owner should think of Customization, before doing it, as some of your customization voids warranty. Same thing with Motorcycle, and Cars. Think before acting. As you messing with warranty.
Cletus
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Re: Recent knives can no longer be repaired?

#51

Post by Cletus »

There is absolutely NO WAY that knife disassembled itself in a washing machine unless all the screws were left loose when you installed the scales. I have had several Spyderco's go through the wash and they came out nice and clean, and assembled.
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sal
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Re: Recent knives can no longer be repaired?

#52

Post by sal »

Hey Pennypincher,

We've thought about customizing many times, but it's really challenging for a production company with so many models.

sal
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SpyderEdgeForever
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Re: Recent knives can no longer be repaired?

#53

Post by SpyderEdgeForever »

TimButterfield wrote:
Fri Oct 18, 2024 12:17 pm
apollo wrote:
Thu Oct 17, 2024 11:53 pm
I wonder if there is not an another way for spyderco to fix this issue they have with 3th party parts. Like if the owner gives his or hers permition i would say spyderco could mark the blade like a factory second while in repair so they can not be any claims afterwards?
It goes far beyond simple future warranty repair. If Spyderco were to include 3rd part components in a returned repair and something happened causing physical harm, they could be held legally liable for that harm. While potentially remote, the possibility is non-zero and far outweighs the risk.
Good point, Tim. It is sad that the danger of that happening is real because of litigation prone persons. Like a knife company I will not name that was sued by a customer because the person cut their hand while attempting to use a gut hook folder blade to open a food package even though the information and description given with that knife model is a gut hook designed for opening animal body cavities, not food packages.
W7H2O
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Re: Recent knives can no longer be repaired?

#54

Post by W7H2O »

If you are a machinist, make your own pivot.
chrisjohn
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Re: Recent knives can no longer be repaired?

#55

Post by chrisjohn »

Wow.

Spyderco, always a true class act. Think I need to buy another one.
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