Warranty woes
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Warranty woes
I’m creating this post because at this point I don’t know what to do.
I need to send three separate Spyderco products for warranty repair service (Siren, Sustain due to the sheath & a Pacific Salt LC200N). The problem is Spyderco does not answer the warranty repair line or give any calls back after messages are left. I did speak to a very nice lady, when I pressed zero for operator but she understandably could not answer my warranty repair questions. Today I left a fourth message and still no word from Spyderco.
What is going on?
Does anyone have any suggestions?
Hopefully someone from Spyderco will see this and help with this situation.
I need to send three separate Spyderco products for warranty repair service (Siren, Sustain due to the sheath & a Pacific Salt LC200N). The problem is Spyderco does not answer the warranty repair line or give any calls back after messages are left. I did speak to a very nice lady, when I pressed zero for operator but she understandably could not answer my warranty repair questions. Today I left a fourth message and still no word from Spyderco.
What is going on?
Does anyone have any suggestions?
Hopefully someone from Spyderco will see this and help with this situation.
40 Spyderco knives in 11 different steels,
1 Byrd and 30 “others”
1 Byrd and 30 “others”
Re: Warranty woes
try emailing them, I had the same issue. Called for a week, no response.
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Re: Warranty woes
Wish I knew how to help.
I sent the Spyderco Warranty Repair Department a message through the Spyderco website asking to swap out my defective Siren for a Waterway three weeks ago (this was before I knew a Siren fix was so close), and haven't heard a peep back from them. When I called, I was told that the warranty department is taking six to eight weeks just to respond to emails.
It's been a bummer of an experience so far.
I sent the Spyderco Warranty Repair Department a message through the Spyderco website asking to swap out my defective Siren for a Waterway three weeks ago (this was before I knew a Siren fix was so close), and haven't heard a peep back from them. When I called, I was told that the warranty department is taking six to eight weeks just to respond to emails.
It's been a bummer of an experience so far.
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Re: Warranty woes
It really needs to improve. Imagine buying a Paysan and getting this lack of response.
"...it costs nothing to be polite." - Winston Churchill
“Maybe the cheese in the mousetrap is an artificially created cheaper price?” -Sal
Friends call me Jim. As do my foes.
M.N.O.S.D. 0001
Re: Warranty woes
These feedbacks are indicative of a poorly handled customer service. Hopefully it's temporary, bu regardless it's definitely not up to Spyderco's standards.
If the staff happens to be overworked, then the website should at the very least warn customers not to give calls and to expect X days/weeks delays for their emails to be answered. Never leave your customers in the dark, that's the worst thing you could do.
If the staff happens to be overworked, then the website should at the very least warn customers not to give calls and to expect X days/weeks delays for their emails to be answered. Never leave your customers in the dark, that's the worst thing you could do.
Re: Warranty woes
I know this is just one data point, but I got a reply to my warranty issue email within 48 hours.
Probably the quickest response I've ever had.
Probably the quickest response I've ever had.
Currently testing: M398, D3, SLD-Magic
Favorites: 10V, s90v
Wishlist: S290, Vancron, S125V, K890
17 Spydies, 14 steels
13 Maxace, 9 steels
https://instagram.com/cnyknifenut
https://youtube.com/@CNYKnifeNerd
Favorites: 10V, s90v
Wishlist: S290, Vancron, S125V, K890
17 Spydies, 14 steels
13 Maxace, 9 steels
https://instagram.com/cnyknifenut
https://youtube.com/@CNYKnifeNerd
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Re: Warranty woes
As of Friday still no response.
40 Spyderco knives in 11 different steels,
1 Byrd and 30 “others”
1 Byrd and 30 “others”
Re: Warranty woes
My one interaction with Spyderco CS was answered via email in a timely manner. That was back in 2020. No complaints here.
Re: Warranty woes
Bump for exposure.
Military/PM2/P3 Native Chief/Native GB2 DF2 PITS Chaparral Tasman Salt 2 SE Caribbean Sheepfoot SE SpydieChef Swayback Manix2 Sage 1 SSS Stretch 2 XL G10
- Manixguy@1994
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Re: Warranty woes
I’m not trying to make excuses for this problem , it could be possible a staffing issue due to health concerns that we are very well aware of . I don’t have the best patience myself , hopefully there is a reasonable answer to this problem MG2
MNOSD 0002 / Do more than is required of you . Patton
Nothing makes earth so spacious as to have friends at a distance; they make the latitudes and longitudes.
Henry David Thoreau
Nothing makes earth so spacious as to have friends at a distance; they make the latitudes and longitudes.
Henry David Thoreau
- Jim Malone
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Re: Warranty woes
I know from a few replies In the past that apparently Customer Service is understaffed and they are training new staff. Not that this makes it okay not to answer your calls but it's apparently hard to find trained C.S. staff or they are overwhelmed with problems in the last months.
It looks like Charlynn is head of this department so maybe you can send an e-mail to her?
It looks like Charlynn is head of this department so maybe you can send an e-mail to her?
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Re: Warranty woes
Every workplace I have been in, or heard of, is stretched thin after the past 2 years. Everyone is at least a bit burnt out. This goes double for public-facing jobs. I'm not surprised they're behind.
I have a new PM3 I'd like to warranty, but I'll wait a few weeks.
I have a new PM3 I'd like to warranty, but I'll wait a few weeks.
Re: Warranty woes
I am in the same boat. Ended up with one of the defective Sirens. Email with no response about a week ago. I was going to start emailing every Monday until I get a response.
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Re: Warranty woes
Yeah I emailed over a week ago and warranty service on my Siren and have not received any response. Unsat.
Re: Warranty woes
Where's sal? Something NOT cool in spydieland...
Re: Warranty woes
I'll call it to attention.
sal
sal
- cabfrank
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Re: Warranty woes
Sal is a fellow night owl, apparently.
Re: Warranty woes
A question to my fellow Aussies on this forum (and anybody else with good info) :-)
If you have had a warranty problem, how have you got it solved ?
Sent back to US or a distributor here in Australia ?
Thanks in advance.
BTW, I have a fairly extensive Spydie collection, but never had a warranty issue.
If you have had a warranty problem, how have you got it solved ?
Sent back to US or a distributor here in Australia ?
Thanks in advance.
BTW, I have a fairly extensive Spydie collection, but never had a warranty issue.