sal wrote: ↑
Mon Nov 19, 2018 11:54 am
Welcome to our forum.
We consider these situations on a case by case basis.
Finally an awnser I can work with. I'm a bit taken aback by all the negativity, to be honest. Not from you, Mr glesser, but the overall consensus is that if you're European and you are in need of new screws, backspacers you are out of luck and should have been more careful/think about the logistics, etc etc.
Guys, accidents happen. I own 17 spydies take it or leave it, and I've spend a lot of money on them. Lots of imported sprint runs too adding a 40 euro import tax and 20 for shipping.
Domestically isn't much better, the last knife I bought was a kapara. It was 239 eur (239 Euros =
270.821416 U.S. dollars). You're telling me its unreasonable to request spyderco for simple replacement parts like screws and backspacers? Ofcourse I'll pay for the parts and shipping, its like a minor cost when looking at the total price already invested and if customers want to pay for the shipping and all..
Sending it in is absolutely bankbreaking. I had to send a 940 in because it was time for a new blade. That's roughly a flat 35 euro to send it through DHL package post, then there are the costs of their work, 26 euros respectively with the valuta exchange in mind, and then another 30ish euro to receive the package back. This is the price of package post even if shipped back with usps. Total sum: 91 euro's/103 dollars. But for a new blade which will last me years I'll suck it up. Its ike the 940-1 costs 340 eur (385usd).
And with that they also included 2 full sets of screws for the blade, down to the pivot screws, thumbstuds and backspacers, and even a bonus clip even though I didn't even ask for any of that but it's well appreciated.
Here is the thing, in our little countries you're not going to find aftermarket screws, scales, backspacers etc. Even all that will have to be imported via ebay and hope for the best in quality. Alternatively you can spend a shopping amount or money shipping a knife for just some screws to the states while a small envelope costs practically nothing, and it saves at least a month or sometimes 2 of waiting for your knife.
The last option is leaving eu clients out to dry? Which is unacceptable Ofcourse.
Now the reason I'm typing this,
I'm having issues with my sage 5. For a long time a screw was already stripped, but I managed to tweak it so a flathead could screw it in. However, now, months further another one got some damage due to subpar torx tools sliding round in the pivot because the size probably just didn't fit the screw - it was still fine and functional but over time it got a bit worse each time until it simply went completely yesterday. And of course, I've used all the little tricks like putting a rubber band over it each time I cleaned the knife or simply tuned it back tight, heat the loctite I placed, etc.
And accidents come in threes it seems, it was quite a challenge getting that screw out of the backspacer and liner/scale. I have my own toolstation at work and Ofcourse the spacer dropped off the desk onto the workplace. To illustrate how desperate the situation with spyderco replacement parts is to is ill shamefully admit the following: the last two days Ive dragged a good big magnet across the floor but to no avail. Haha..
So here I am, read this entire thread and was wondering what my options are here. Ideally I only need 2 regular screws and a backspacer.
To quote the first post:
What model do you have?
Spyderco Sage 5
What variation do you have
Regular sage 5 with the compression lock, peel ply g10, wire clip. Simply the latest sage out of the line.
Do you have a counterfeit
No, it bought at knivesandtools, a trusted and reputable company, and have the bill, box it came in and I can provide pictures of it Ofcourse.
Collecting and shipping parts overseas is expensive. Will you pay for that service?
Ofcourse. Expensive is a relative term. 193 euro for a sage 5
Which I can't use anymore is far worse.
Should I mail this in? Seeing as you claimed it was a case by case thing.
I must say, to us Europeans who love spyderco, and spend quite some on them, not having the option to apply for the simple spare parts of an expensive knife is somewhat a deal breaker to me and probably many others. It's already quite a bit more expensive to us, not being able to source the simple things that get lost or are most prone to accident like screws, clips and spacers will definitely influence my spending behaviour. When spending so much on a knife I felt safety and guarantee in my purchase, justifying it (what with the lifelong warranty, the personal contact on these forums, I'm very impressed all in all). Hence my surprise. If my blade breaks, or I wreck a liner, or something like the ball bearing cage for a manix due to being an *** I'll ship it down and pay whatever needs to be done. But when offering premium products for premium prices, it would be nice to have a system in place in case for international clients who otherwise have nowhere to turn for mundane things like screws etc.
I don't mean the following as critique, simply an observation I have noticed; Spyderco is almost as expensive as Benchmade here. I've tried persuading friends to buy spyderco, but 2 ended up choosing Benchmade with the argument of pay more once but 'if you say I can get a new blade for a fee, and they give lifelong guarantee?' and I get that. I knew spyderco doesn't offer replacement blades, but I always assumed things like what happened to me and my sage 5 would be a non issue.
I think a system which lets (international) customers pay for simple replacement parts (and I'm not talking things like 'oops I bended my compression lock too far, new lock plus liner please!'), as a form of feeling secure in buying spyderco. I imagine it would only help sales overseas as well.
Thank you for reading. I'll contact spyderco customer support soon.