Great Customer Service Is Hard To Come By...
Great Customer Service Is Hard To Come By...
I recently had an issue with a newly purchased Tenacious Exclusive offered through CutleryShoppe. I called over to CutleryShoppe and the gentleman I spoke with, his name is Jeff, was extremely curtious.
Jeff hit me with some stellar customer service. When his suggestion didn't work I figured I’d call him back to let him know, and inquire about sending the knife back. He thanked me for giving it a shot and stated that he would send out a replacement Tenacious ASAP with an included return envelope. When I asked if he needed my credit card to charge me for the Tenacious he would be sending out, he stated that since I trusted him and gave it my best shot to fix the knife issue, he would trust me, and asked that I send the original knife back in the included envelope.
I received such great customer service that I called Jeff back, asked if he had the Tenacious Black/Black in stock and ordered a second one. He shipped both knives out immediately this past Saturday, and I received both yesterday.
Couldn’t have asked for better customer service. I highly recommend doing business with CutelryShoppe any chance you get.
Jeff hit me with some stellar customer service. When his suggestion didn't work I figured I’d call him back to let him know, and inquire about sending the knife back. He thanked me for giving it a shot and stated that he would send out a replacement Tenacious ASAP with an included return envelope. When I asked if he needed my credit card to charge me for the Tenacious he would be sending out, he stated that since I trusted him and gave it my best shot to fix the knife issue, he would trust me, and asked that I send the original knife back in the included envelope.
I received such great customer service that I called Jeff back, asked if he had the Tenacious Black/Black in stock and ordered a second one. He shipped both knives out immediately this past Saturday, and I received both yesterday.
Couldn’t have asked for better customer service. I highly recommend doing business with CutelryShoppe any chance you get.
Jase
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
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Re: Great Customer Service Is Hard To Come By...
Not only do they have great customer service, but they even send you tootsie roll pops!
Re: Great Customer Service Is Hard To Come By...
Yes!! Orange pops and pen to match the Orange Exclusive I receivedShaneInDenver wrote: ↑Tue Mar 13, 2018 2:25 pmNot only do they have great customer service, but they even send you tootsie roll pops!
Jase
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
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- Posts: 361
- Joined: Sat Jul 25, 2015 9:35 pm
- Location: New Zealand
Re: Great Customer Service Is Hard To Come By...
I've only brought 1 knife from them and it was certainly a pleasant experience. Got the pen, tootsies pops and shipped to the other end of the planet with no hassles.
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Re: Great Customer Service Is Hard To Come By...
Jeff, is the owner if I'm not mistaken.JaseRicco wrote: ↑Tue Mar 13, 2018 2:22 pmI recently had an issue with a newly purchased Tenacious Exclusive offered through CutleryShoppe. I called over to CutleryShoppe and the gentleman I spoke with, his name is Jeff, was extremely curtious.
Jeff hit me with some stellar customer service. When his suggestion didn't work I figured I’d call him back to let him know, and inquire about sending the knife back. He thanked me for giving it a shot and stated that he would send out a replacement Tenacious ASAP with an included return envelope. When I asked if he needed my credit card to charge me for the Tenacious he would be sending out, he stated that since I trusted him and gave it my best shot to fix the knife issue, he would trust me, and asked that I send the original knife back in the included envelope.
I received such great customer service that I called Jeff back, asked if he had the Tenacious Black/Black in stock and ordered a second one. He shipped both knives out immediately this past Saturday, and I received both yesterday.
Couldn’t have asked for better customer service. I highly recommend doing business with CutelryShoppe any chance you get.
He is a good guy too.
- jabba359
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- Location: North Hollywood, CA U.S.A. Earth
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Re: Great Customer Service Is Hard To Come By...
Nothing but great service on all my orders from them as well. They might not get quite as much attention recently with BladeHQ raining down exclusives on us, but Cutlery Shoppe has been bringing exclusives for years and awesome customer service. I'm glad you were pleased with Jeff's service and took the time to share your experience.
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Re: Great Customer Service Is Hard To Come By...
Yes I had an issue with my Dice and he personally picked out a perfect one for me and wrote me a note even with the gifts. 10/10 ign
S30V, VG10, M4, XHP, BD1, Cruwear, Elmax, Maxamet, 204P, H1, K390, A11, Rex45, LC200N, M390, 20CV, BD1N, S45VN waiting to afford MagnaCut
Re: Great Customer Service Is Hard To Come By...
I've bought almost every Spyderco I have from Jeff . Best knife dealer online imo.
Re: Great Customer Service Is Hard To Come By...
Perhaps the best part is that Cutlery Shoppe's almost always tend to have the "correct" handle color: ORANGE.
- captnvegtble
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Re: Great Customer Service Is Hard To Come By...
Jeff is the owner of Cutlery Shoppe and is great to do business with. I try and buy most of my knives from him.
- curlyhairedboy
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- Posts: 2621
- Joined: Fri Mar 18, 2016 11:01 am
- Location: Southern New England
Re: Great Customer Service Is Hard To Come By...
I'll keep this in mind for my next few spydies!
EDC Rotation: PITS, Damasteel Urban, Shaman, Ikuchi, Amalgam, CruCarta Shaman, Sage 5 LW, Serrated Caribbean Sheepsfoot CQI, XHP Shaman, M4/Micarta Shaman, 15v Shaman
Fixed Blades: Proficient, Magnacut Mule
Special and Sentimental: Southard, Squarehead LW, Ouroboros, Calendar Para 3 LW, 40th Anniversary Native, Ti Native, Calendar Watu, Tanto PM2
Would like to own again: CQI Caribbean Sheepsfoot PE, Watu
Wishlist: Magnacut, Shaman Sprints!
Fixed Blades: Proficient, Magnacut Mule
Special and Sentimental: Southard, Squarehead LW, Ouroboros, Calendar Para 3 LW, 40th Anniversary Native, Ti Native, Calendar Watu, Tanto PM2
Would like to own again: CQI Caribbean Sheepsfoot PE, Watu
Wishlist: Magnacut, Shaman Sprints!
- Cricket Bite
- Member
- Posts: 178
- Joined: Wed Sep 17, 2008 2:08 am
- Location: Idaho
Re: Great Customer Service Is Hard To Come By...
I can't recommend more highly. I live local so I pick mine up in person. No store front but he will help in whatever way he can. I will only buy my Spydies from him. If not in stock I will wait. Usually the lowest if not among the lowest price as well.
Re: Great Customer Service Is Hard To Come By...
I agree, I have become a big fan of orange scales with the purchase of my Tenacious G-10 orange.
Jase
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive
On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)
Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive
- restless ghost
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Re: Great Customer Service Is Hard To Come By...
Love that shoppe
- bearfacedkiller
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- Location: hiding in the woods...
Re: Great Customer Service Is Hard To Come By...
He is one of the good guys and a knife nut just like us.
-Darby
sal wrote:Knife afi's are pretty far out, steel junky's more so, but "edge junky's" are just nuts. :p
SpyderEdgeForever wrote: Also, do you think a kangaroo would eat a bowl of spagetti with sauce if someone offered it to them?
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Re: Great Customer Service Is Hard To Come By...
More than twenty years ago, I'd be ordering from Jeff's mini-catalogs or folding pamphlet sales flyers. Anyone remember those? Red, white and black, like that famous fashion designer's personal color palette?
Call the 1-800 number for the order, maybe speak to Jeff, or even (yikes!) *mail a check* with a Xeroxed copy of the order form.
Olden golden times, and Jeff still has the same great service in our modern age. 8^p
Call the 1-800 number for the order, maybe speak to Jeff, or even (yikes!) *mail a check* with a Xeroxed copy of the order form.
Olden golden times, and Jeff still has the same great service in our modern age. 8^p
Re: Great Customer Service Is Hard To Come By...
Yep Jeff a CS is one of the good guys, buy from him almost always!
Re: Great Customer Service Is Hard To Come By...
I concur with what has been said. Will order from CS again.
- Tucson Tom
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Re: Great Customer Service Is Hard To Come By...
Wait a minute! I don't remember any tootsie pops with my order. The knife was fine though. Maybe I should check the packing material better next time.
Re: Great Customer Service Is Hard To Come By...
I’ve not bought anything from CutleryShoppe. Only because their shipping rates to Oz are quite high but I’ve bought knives from KnifeCentre and KnifeWorks. I’ve also bought plenty (not knives) from Cabela’s, Brownell’s, Sinclair’s, BrunoShooters and others and I couldn’t be happier in my dealings with any of them. :)
In my experience Americans do customer service exceptionally well. :cool:
In my experience Americans do customer service exceptionally well. :cool:
A day without laughter is a day wasted. ~ Charlie Chaplin