I've gotten parts for discoed models (thx Charlynn) without paying for them and clips for current models (where I paid for shipping and clips)sal wrote:Shipping of internal parts
There has been some discussion and fair amount of frustration on the question of Spyderco choosing not to ship internal parts. The subject is far more complicated than it might appear on the surface. Some of the questions that come up probably need to be explored and as usual, I would like your input on this policy.
Trying to inventory all parts for the hundreds of models and variations that we make is a daunting task. Without actually having the knife in our hands, even part selection is challenging. I will stay involved in this discussion and will try to share thoughts.
Some relevant questions:
What model do you have?
What variation do you have?
Do you have a counterfeit?
Collecting and shipping parts overseas is expensive. Will you pay for that service?
sal
what do you mean by this?jpm2 wrote: Counterfeit shouldn't matter? if the customer is paying for the parts?
Yes, but a lot of folks are going to have thrown the box out long before they take their knife apart and mess things up. Others will have bought it second hand on eBay or elsewhere without the box.jpm2 wrote:Model # should be on the box.
Yes, even the date it was boxed, but again moot point if they never had the box or threw it out.jpm2 wrote:Is the variation identified on the box?
Nonsense, why would Spyderco want to improve someone's counterfeit.jpm2 wrote:Counterfeit shouldn't matter? if the customer is paying for the parts?
Agree, the real question is whether overseas customers will be willing to pay for it, or whether it will just change the whine from "I can't believe I can't get parts" to "I can't believe they want $NN to ship a part that weighs so little and costs so little".jpm2 wrote:it would be unreasonable to not pay for the service and parts, imo.
And some will whine about that.jpm2 wrote:Order the parts as needed, no inventory. If it takes 2 months, so be it.
That is plan B for me if I can not source the exact part from Spyderco.Spydergirl88 wrote:I agree with Hugaso. I stripped some PM2 screws once out of my own stupidity and it never once crossed my mind to order/ask spyderco for replacement screws and it never crossed my mind to send in my knife to spyderco either. I measured the screws and found some that were almost identical and countersunk the g10 a tiny amount to accommodate new screws.
I can't imagine anyone not expecting to pay the full cost involved to get a part that they were responsible for damaging.Spydergirl88 wrote:It's my opinion that customers can contact spyderco directly through phone and or email (not the forum) to request internal parts sent to them for a fee and if SFO does not have that part in stock, sorry no dice. I believe any other solution would cause undue cost on spyderco and then the costs would be passed down to all customers. if the customer feels that spyderco is responsible for their knife being faulty they can ship it to SFO on the customer's own dime for warranty evaluation.
this.The Deacon wrote:Nonsense, why would Spyderco want to improve someone's counterfeit.jpm2 wrote:Counterfeit shouldn't matter? if the customer is paying for the parts?
Agree, the real question is whether overseas customers will be willing to pay for it, or whether it will just change the whine from "I can't believe I can't get parts" to "I can't believe they want $NN to ship a part that weighs so little and costs so little".jpm2 wrote:it would be unreasonable to not pay for the service and parts, imo.
And some will whine about that.jpm2 wrote:Order the parts as needed, no inventory. If it takes 2 months, so be it.
I see what you mean, if the parts fit.Spydergirl88 wrote:what do you mean by this?jpm2 wrote: Counterfeit shouldn't matter? if the customer is paying for the parts?
Me too, and I do take mine apart when I feel it's necessary.The Deacon wrote:Not a problem for me, as I "know my limitations" and don't take my knives apart..
jpm2 wrote:Model # should be on the box.
No box, or other way of verifying the exact model and variation, no parts, unless the customer wants to take complete responsibility for the order with no chance of return.The Deacon wrote:Yes, but a lot of folks are going to have thrown the box out long before they take their knife apart and mess things up. Others will have bought it second hand on eBay or elsewhere without the box. .
jpm2 wrote:Is the variation identified on the box?
same as above.The Deacon wrote:Yes, even the date it was boxed, but again moot point if they never had the box or threw it out..
jpm2 wrote:Counterfeit shouldn't matter? if the customer is paying for the parts?
From what I've read, they don't take the same parts, see my reply to Spydergirl88. If that's not correct, then yes it's a problem.The Deacon wrote:Nonsense, why would Spyderco want to improve someone's counterfeit..
jpm2 wrote:it would be unreasonable to not pay for the service and parts, imo.
Glad we agree on one thing.The Deacon wrote:Agree, the real question is whether overseas customers will be willing to pay for it, or whether it will just change the whine from "I can't believe I can't get parts" to "I can't believe they want $NN to ship a part that weighs so little and costs so little"..
jpm2 wrote:Order the parts as needed, no inventory. If it takes 2 months, so be it.
Of course, but better than now?The Deacon wrote:And some will whine about that.
I only have the new version military, the stop pin that doesn't use screws. Does the old one use them? If so, that's easily identified.foofie wrote:I am a huge fan of CQI - but I think one downside (that I readily accept) is the availability of parts. Need a new stop pin for your miltary? Sure - but is that before or after CQI? What about all the other incremental changes along the way? Will the current part be completely backwards compatible? No way to know without the knife in hand.
I do feel for some of our non-US forumites. Perhaps parts could be shipped internationally at customer's expense and risk?