Blade HQ customer service

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murphjd25
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Joined: Fri Feb 05, 2016 12:43 am
Location: Bothell,WA

Re: Blade HQ customer service

Postby murphjd25 » Wed Jul 15, 2020 3:44 pm

Great choice!
Josh

soc_monki
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Joined: Mon Feb 11, 2019 8:54 am

Re: Blade HQ customer service

Postby soc_monki » Wed Jul 15, 2020 5:38 pm

Even before covid, I would place an order and it would take them 2 days to get it in the mail. The order was boxed and a label created, but it didn't enter the usps system until 2 days later. I got sick of it. I mean, I understand if it takes until the next day to get it picked up, but 2 days?

The last order I made with them was the manix 2 xl, and it was shipped the same day and in my hands Monday. How come they can do it with some orders, but not others? Consistency is key, and they don't have it.

I usually use Knifeworks now. If I get the order in before 2 pm it's out the door that day, and only takes 2 days to get to me. Always excellent service with them. Haven't tried dlt yet but I might need to one day.
Spyderco : Resilience, Tenacious, Persistence, Manix 2 G10, Para 3 G10, Para 3 LW, Paramilitary 2,
BBS Paramilitary 2, Amalgam, Native Chief, Blade HQ Manix 2 XL, Shaman, Gayle Bradley 2, DLC M4 Shaman, Magnitude
Kershaw : Tone, Thermite, Atmos, Natrix 7007cf, Natrix 7008cf, Bareknuckle 7777, Bareknuckle 20cv, Concierge, 7777CFM390 Bareknuckle
Zero Tolerance : 0566CF, 0770CF, 0770GRYBW, 0562CF, 0470, 0456CF, 0095BW, 0801TI
Ontario : Rat 1
CRKT : Caligo
Civivi : Plethiros, Baklash, Incite, Vexer
Cold Steel : AD10, 4Max Scout, SR1 Lite, SRK
Benchmade : Contego, Crooked River, Custom Crooked River, Super Freek, Mini Crooked River, Custom Mini Crooked River, 940-2, 550-1 Griptilian, 950bk Rift, 940-1, Custom Sheepsfoot Griptilian
Buck : 110, Bucklite 422, 110 LT, 110 Slim Select, 112 Slim Pro, Custom 110, 1978-79 110, 119
Artisan : Tradition
Hogue : Ritter RSK MK1-G2
Kabar : Becker BK2, BK10, Dog's Head, BK7
Hinderer : XM-18, XM-24

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Red
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Posts: 522
Joined: Fri Jun 19, 2020 8:53 am

Re: Blade HQ customer service

Postby Red » Wed Jul 15, 2020 5:44 pm

Cool, thanks for the heads up. Will check theM out 👍
I don’t trust people who don’t like dogs.

James Y
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Posts: 2675
Joined: Fri Sep 24, 2004 10:33 am
Location: Southern CA

Re: Blade HQ customer service

Postby James Y » Wed Jul 15, 2020 5:53 pm

I’ve used Blade HQ in the past and never had any problems. But later I started ordering from Knifeworks, and they are much faster. As already mentioned above, I received knives from them usually in about 2 days, and that is normal shipping. Which is amazing, because Knifeworks is in LA and I’m in CA. Blade HQ usually took about 5 days or so.

I’ve not ordered any knives from anywhere this year, though. And when I have ordered, it’s always over the phone. I have a simple, pre-written list of things for the dealer to check on the knife before they ship it, to lessen the chances of flaws in the knife. Using this ordering method, I’ve never gotten a lemon. When ordering knives from online dealers, I’ve always ordered over the phone. Now, I don’t know if the Covid issue has affected customer service over the phone or not.

Jim

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kennethsime
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Posts: 1592
Joined: Thu Dec 29, 2011 8:28 pm
Location: California

Re: Blade HQ customer service

Postby kennethsime » Thu Jul 16, 2020 8:57 am

BladeHq has become my vendor of choice lately, I think because I like their YouTube videos honestly. I've never had any problems, shipping is always pretty darn fast. I think they've always boxed up my orders within a day and shipped via 2-day USPS (my favorite). I preordered my K390 Dragonfly from BladeHQ about two months ago, would really love to see that one ship! Utah isn't too far from me, it's about a 16-hour drive to SLC.

I am surprised by the long handling times you guys are reporting, but glad to hear that other vendors are shipping much faster; maybe I'll give them a try!
Lost to the Ages: C90GRE Stretch 1 ZDP-189 British Racing Green | C28GRE2 Dragonfly 2 ZDP-189 British Racing Green
C12BK2W Matriarch 2 VG-10 Emerson Open | C81G2 Para Military 2 S30V

Currently Rotating: C81GPRGR2 Para Military 2 K390 Ranger Green | C223GPRGR Para 3 K390 Ranger Green
C90FPIV2 Stretch 2 Straight Spine, VG-10 Rit Dye'd Dark Apple Green | C223GP Para 3 S30V Green Canvas Micarta
C41BORE5 Native 5 Lightweight REX 45 Burnt Orange | C223BORE Para 3 Lightweight REX 45 Burnt Orange
C101GY2 Manix 2 Lightweight Maxamet Gray | C28GFG Dragonfly VG-10 Foliage Green
MT27 Mule Team 27 Micro-Melt PD#1 Ranger Green | C36GPGR Military 204p Dark Green

soc_monki
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Posts: 738
Joined: Mon Feb 11, 2019 8:54 am

Re: Blade HQ customer service

Postby soc_monki » Thu Jul 16, 2020 12:36 pm

James Y wrote:
Wed Jul 15, 2020 5:53 pm
I’ve used Blade HQ in the past and never had any problems. But later I started ordering from Knifeworks, and they are much faster. As already mentioned above, I received knives from them usually in about 2 days, and that is normal shipping. Which is amazing, because Knifeworks is in LA and I’m in CA. Blade HQ usually took about 5 days or so.

I’ve not ordered any knives from anywhere this year, though. And when I have ordered, it’s always over the phone. I have a simple, pre-written list of things for the dealer to check on the knife before they ship it, to lessen the chances of flaws in the knife. Using this ordering method, I’ve never gotten a lemon. When ordering knives from online dealers, I’ve always ordered over the phone. Now, I don’t know if the Covid issue has affected customer service over the phone or not.

Jim
2 days to CA from LA? I thought I got good service, and I'm pretty much right next door! Haha!

Knifeworks is great. Only place you can get the Ritter RSK as well... An excellent knife!
Spyderco : Resilience, Tenacious, Persistence, Manix 2 G10, Para 3 G10, Para 3 LW, Paramilitary 2,
BBS Paramilitary 2, Amalgam, Native Chief, Blade HQ Manix 2 XL, Shaman, Gayle Bradley 2, DLC M4 Shaman, Magnitude
Kershaw : Tone, Thermite, Atmos, Natrix 7007cf, Natrix 7008cf, Bareknuckle 7777, Bareknuckle 20cv, Concierge, 7777CFM390 Bareknuckle
Zero Tolerance : 0566CF, 0770CF, 0770GRYBW, 0562CF, 0470, 0456CF, 0095BW, 0801TI
Ontario : Rat 1
CRKT : Caligo
Civivi : Plethiros, Baklash, Incite, Vexer
Cold Steel : AD10, 4Max Scout, SR1 Lite, SRK
Benchmade : Contego, Crooked River, Custom Crooked River, Super Freek, Mini Crooked River, Custom Mini Crooked River, 940-2, 550-1 Griptilian, 950bk Rift, 940-1, Custom Sheepsfoot Griptilian
Buck : 110, Bucklite 422, 110 LT, 110 Slim Select, 112 Slim Pro, Custom 110, 1978-79 110, 119
Artisan : Tradition
Hogue : Ritter RSK MK1-G2
Kabar : Becker BK2, BK10, Dog's Head, BK7
Hinderer : XM-18, XM-24

James Y
Member
Posts: 2675
Joined: Fri Sep 24, 2004 10:33 am
Location: Southern CA

Re: Blade HQ customer service

Postby James Y » Thu Jul 16, 2020 6:01 pm

soc_monki wrote:
Thu Jul 16, 2020 12:36 pm
James Y wrote:
Wed Jul 15, 2020 5:53 pm
I’ve used Blade HQ in the past and never had any problems. But later I started ordering from Knifeworks, and they are much faster. As already mentioned above, I received knives from them usually in about 2 days, and that is normal shipping. Which is amazing, because Knifeworks is in LA and I’m in CA. Blade HQ usually took about 5 days or so.

I’ve not ordered any knives from anywhere this year, though. And when I have ordered, it’s always over the phone. I have a simple, pre-written list of things for the dealer to check on the knife before they ship it, to lessen the chances of flaws in the knife. Using this ordering method, I’ve never gotten a lemon. When ordering knives from online dealers, I’ve always ordered over the phone. Now, I don’t know if the Covid issue has affected customer service over the phone or not.

Jim
2 days to CA from LA? I thought I got good service, and I'm pretty much right next door! Haha!

Knifeworks is great. Only place you can get the Ritter RSK as well... An excellent knife!
Yeah, they always have an excellent selection, don’t they?

Jim

soc_monki
Member
Posts: 738
Joined: Mon Feb 11, 2019 8:54 am

Re: Blade HQ customer service

Postby soc_monki » Thu Jul 16, 2020 7:15 pm

James Y wrote:
Thu Jul 16, 2020 6:01 pm
soc_monki wrote:
Thu Jul 16, 2020 12:36 pm
James Y wrote:
Wed Jul 15, 2020 5:53 pm
I’ve used Blade HQ in the past and never had any problems. But later I started ordering from Knifeworks, and they are much faster. As already mentioned above, I received knives from them usually in about 2 days, and that is normal shipping. Which is amazing, because Knifeworks is in LA and I’m in CA. Blade HQ usually took about 5 days or so.

I’ve not ordered any knives from anywhere this year, though. And when I have ordered, it’s always over the phone. I have a simple, pre-written list of things for the dealer to check on the knife before they ship it, to lessen the chances of flaws in the knife. Using this ordering method, I’ve never gotten a lemon. When ordering knives from online dealers, I’ve always ordered over the phone. Now, I don’t know if the Covid issue has affected customer service over the phone or not.

Jim
2 days to CA from LA? I thought I got good service, and I'm pretty much right next door! Haha!

Knifeworks is great. Only place you can get the Ritter RSK as well... An excellent knife!
Yeah, they always have an excellent selection, don’t they?

Jim
Yes sir!
Spyderco : Resilience, Tenacious, Persistence, Manix 2 G10, Para 3 G10, Para 3 LW, Paramilitary 2,
BBS Paramilitary 2, Amalgam, Native Chief, Blade HQ Manix 2 XL, Shaman, Gayle Bradley 2, DLC M4 Shaman, Magnitude
Kershaw : Tone, Thermite, Atmos, Natrix 7007cf, Natrix 7008cf, Bareknuckle 7777, Bareknuckle 20cv, Concierge, 7777CFM390 Bareknuckle
Zero Tolerance : 0566CF, 0770CF, 0770GRYBW, 0562CF, 0470, 0456CF, 0095BW, 0801TI
Ontario : Rat 1
CRKT : Caligo
Civivi : Plethiros, Baklash, Incite, Vexer
Cold Steel : AD10, 4Max Scout, SR1 Lite, SRK
Benchmade : Contego, Crooked River, Custom Crooked River, Super Freek, Mini Crooked River, Custom Mini Crooked River, 940-2, 550-1 Griptilian, 950bk Rift, 940-1, Custom Sheepsfoot Griptilian
Buck : 110, Bucklite 422, 110 LT, 110 Slim Select, 112 Slim Pro, Custom 110, 1978-79 110, 119
Artisan : Tradition
Hogue : Ritter RSK MK1-G2
Kabar : Becker BK2, BK10, Dog's Head, BK7
Hinderer : XM-18, XM-24

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Red
Member
Posts: 522
Joined: Fri Jun 19, 2020 8:53 am

Re: Blade HQ customer service

Postby Red » Fri Jul 17, 2020 2:37 pm

I was humbled by a very genuine and long email I just received from Seth at Blade HQ. There was alot of confusion on my end and after he patiently explained everything to me it all made sense.

Blade HQ refunded the entire order, I was shocked at such a gesture of goodwill, it was close to $300. I am also embarrassed that I mistakenly rushed to judgment with Blade HQ. In closing, they have gone above and beyond any level of customer service I have ever experienced.

I am eating a slice of “humble pie” for dinner tonight but I learned a lot from this experience and will absolutely be a Blade HQ customer in the future.
I don’t trust people who don’t like dogs.

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RustyIron
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Posts: 613
Joined: Mon Mar 18, 2019 9:01 pm
Location: La Habra, CA
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Re: Blade HQ customer service

Postby RustyIron » Fri Jul 17, 2020 2:44 pm

Late last night I placed an order with BHQ. The shipping label has been created and the package is awaiting pickup. From then on, it will all be up to the USPS.


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