When the Spyderco/Murray Carter Itamae collaboration was released, I rushed to purchase the Gyuto in Super Blue. The knife I received had a slight warp in the spine (likely from the heat treatment process). No big deal, it's a long, really thin, san mai knife. It happens! The store I ordered the Gyuto from made a mistake on my first order and accidentally sent me a Bunka Bocho... And I used a coupon (that was now expired), so I didn't feel like dealing with the headache of sending it back to the dealer again (not to mention the shipping cost). I decided to just live with it. Until the other night at least. I was cutting onions and the tip was causing unparallel cuts, which was bothering me considering the price of the knife. So I packed it up and shipped it out the Spyderco Warranty & Repair Department to see how that would go. This is the first knife I've had to send to Spyderco, so I was a bit curious.
They received it on June 7th. On June 14th a brand new Spyderco/Murray Carter Itamae Gyuto was delivered to me, no questions asked. Never mind that I owned the original knife for over a year. Amazing turnaround time (especially considering all that's going on) and amazing service that exceeded my expectations. I know we've all come to expect wonderful customer service when dealing with Spyderco, but I don't think we should take it for granted... Thus the shoutout. :)
Thanks Spyderco!
