That's great advice Jim. Also who you use for your "dealer" is important too. I've been using New Graham for most of my new knife purchases and I also get a lot of my sharpening gear from them as well. But there are at least 4 other dealers I could recommend that I've heard nothing but good about as well. But many times a really good quality minded dealer will see that before they ship. I've never got anything defective from New Graham and I've had nothing but excellent service from them.James Y wrote: ↑Mon Aug 31, 2020 7:38 pmI purchased at least half a dozen Golden Spyderco models between 2017 to 2019, and haven’t had a flaw in any of them. I’m not saying flaws don’t happen; they do. I just haven’t gotten any.
When I order a knife, I always call the online dealer and order over the phone. And I have a pre-written list of things (things I want, as well as flaws) I ask them to check the knife for, before they ship it. I’ve never had any dealer who thought this was unreasonable to ask. Doing it this way makes a BIG difference, instead of pressing buttons and hoping for the best. And there are only three different online dealers I order from.
Jim
But again I will state that I've had excellent results dealing with Spyderco's Warranty & Repair Department. I've worked in a manufacturing plant before and nothing is 100% perfect. We had "Quality Control" who found flaws all the time. That's just a sad fact of life with any manufactured item. But I'm sure they'll be more than glad to remedy the problem. And do let us know how it turns out.