Liquid Cobra wrote: ↑
Thu Dec 12, 2019 12:23 pm
grep wrote: ↑
Thu Dec 12, 2019 11:41 am
Liquid Cobra wrote: ↑
Thu Dec 12, 2019 11:33 am
The comments on their Instagram page from angry customers is pretty intense. I don’t understand why people react this way. I don’t think I ever will.
They were 20 mins late bro, that's not how a drop works!
Yes, being late is disappointing. But people make mistakes. Vowing to never purchase from a company again because of a mistake or technical issue is very extreme in my opinion. As a result so many people in society these days seem quick to turn their back or throw away people/companies/things because of a single mistake. It’s insane.
I disagree with you 100% What is happening is 100% predictable and it is only going to get worse over time.
People are voicing their growing frustration over a selling practice that is quite frankly according to Sal the best they can do to keep creativity flowing, as such I accept what Sal has said. I also think it is a mistake that is hurting Spyderco's brand in the long run.
It is a mistake to confuse this for some indication of society at large or singling out just one business, just one retailer, it is the way things are being sold that is the issue we just had this a few days back with Blade HQ and their flash sellout of the Dodo. What you are seeing is built up cumulative hostility over people not being able to purchase what has been hyped up and led them to believe they need.
Great job on the marketing the lack of ability to deliver is upsetting folks.
Bottom lining it people are not happy with this way of selling what they want to buy and this is I guarantee you turning people against the Spyderco Brand not just the retailer who is taking it on the chin in the short run.
People want to feel good over a purchase not upset because they can't, because too few were made or too few are available and the rush demand it causes where sites can not keep up with the load on their resources.
People vowing not to do bushiness with companies ever again due to the way they are conducting said business is not simple making people or business or what ever disposable that is a gross exaggeration coming from a personal point of view which to me is very odd isolationist and victim oriented.
What is happening is people are upset and are letting it be known and everyone has the right to vote with their wallet.
Vowing not to do business with a business because of the way they conduct said business should be a wake-up call to all the bushiness involved if not well keep loosing customers and all will be taken care of in due time.
Reminds me of a Pizza joint here in town they built a brand new beautiful building then they kept upsetting their customers. It was not long until the rival across the street wound up occupying their new building.