Monty wrote: ↑
Fri Nov 08, 2019 9:27 am
aaronkb wrote: ↑
Tue Nov 05, 2019 11:28 pm
I hit them up for an exchange and it turns out they don’t do returns or exchanges at all (my bad for not reading their terms
It's four pages of whining, repetitive backslapping, and unrelated dogpiling because a guy doesn't read the terms. He says they don't have customer service, in fact he's just unhappy customer service did their job rather than changing the rules for him. Entitlement meets social media.
This is a good forum when it's about a shared appreciation of Spydercos but it's not worth being here when it's nothing but negativity.
Hi, Monty. I work in customer service. A substantial part of my job is dealing with entitled people, day in and day out, and I try to be conscientious of my own behavior as a consumer.
That said, I recognize an anti-customer policy when I see one. I don’t think it’s entitled for me to gripe about a policy that isn’t remotely in line with industry standards and norms and shows a lack of regard or care for customers on the part of the business. It wouldn’t be as bad if they didn’t have a monopoly on certain products because we’d all just buy them from a company that doesn’t hate its customers, but that’s how BBS stays in business.
And regarding the policy being written in their terms... somebody telling you up-front they’re going to be a jerk doesn’t make them not a jerk.