Doeswhateveraspidercan wrote: ↑
Thu Nov 07, 2019 11:02 am
This is a funny thread with people defending a retailer and others complaining about their meaningless policies. Bottom line goes like this if you buy from a retailer then the transaction is on them NOT THE MANUFACTURER.
They bought from the manufacturer or a wholesale distributor at a Wholesale Price you then purchased from them at retail. Part of the cost of doing business is built into your profit structure which dictates how much you sell an item for and yes includes returns.
Yes it is true Spyderco is an awesome company and will honor any warranty that is valid all day long, but that does not mean it is all on them to deal with each and every retail buyer, no it is normally between the retailer and the manufacturer or distributor. That Spyderco does offer such a fantastic warranty and deals with the consumer directly is only possible due to their superior manufacturing process which limits the amount of returns they see.
Now the brass tacks of the situation goes like this, I have said it before and will say it again. If you have a legitimate claim it does not matter what the retailer says are their policies.
Pay Pal also is not the final say in the matter as long as you use a credit card to make the purchase, if you use your bank account or a debit card through Pay Pal well that is a mistake as you effectively loose a layer of consumer protection by doing so.
Credit Card companies like Chase for example have interceded on my behalf when Pay Pal would not. Years ago I purchased some DVD's on eBay. I paid through Pay Pal using my Chase Visa.
The DVD's were bootleg burned copies. Pay Pal refused to assist so I went to my Credit Card company presented my claim and they took control of the situation and I was refunded. Both Pay Pal and that criminal seller got what they had coming from the credit card company which is to say a charge back.
I also had this happen with a stove I purchased online, within 5 days the thing died and they said take it up with Samsung warranty, I said are you kidding me I purchased from you not directly from Samsung, if I had I would have paid the much lower price you did. No this is on you retailer. They disagreed and I said fine I will take it up with my credit card company and park this stove until you are forced to come get it.
Took about a month before they were forced to come pick up their flawed stove they sold me. Again I was fully refunded.
So you see it does not matter what some retailer declares are their policies, their agreement to accept credit cards and the financial regulations that govern their agreements supersede a retailers stated policy each and every time. They also trump PayPal.
This is how it works in the United States.
As I have said before Bento Box Shop policies are not something I like but I am not concerned with their policies as my credit card company protects me.
I have never had a bad transaction with BBS, I have never received anything other than a pristine Spyderco of great quality from BBS.
We all know they are more expensive than others for similar items and insure their deliveries to cover themselves, which they charge the customer for, yes they do everything possible to insulate themselves from a bad transaction and attempt to put it all on the buyer and manufacturer but they are just blowing hot air.
The bottom line is if they have something you want bad enough then you look past the objectionable policies which are nothing more than scribbles on a website and buy the item.
If the item is flawed then either send it into Spyderco or dispute the charges on your credit card. Easy Peasy Lemon Squeezy.