RamZar wrote: ↑
Wed Nov 06, 2019 12:47 am
It’s worth noting BBS’s Terms:
“All sales are final.
If you feel that there is an issue with your Spyderco knife, please contact Spyderco's Warranty and Repair Department either by phone at (800) 525-7770, extension 255, or by email at email@example.com
Yep, they’re not being sneaky about it at all... like I said in my OP, I should have read their terms. But to be totally honest I would’ve risked it anyway for the k390, which I guess is what they’re banking on.
It’s just a shame to see policy like that... feels like a huge middle finger to the customer.
jtoler_9 wrote: ↑
Wed Nov 06, 2019 12:59 am
I guess the upside here is you have an excellent manufacturer to turn to. They are great to work with. That’s part of why we all appreciate Spyderco so much. It’s one of the most unique Companies around today.
Nothing but love for spyderco. The downside to that upside is that they responded saying their current turnaround time is 3 weeks. I don’t hold that against them, they’re busy, but waiting for an exciting drop, getting it, waiting for your knife to arrive, and then having to send it off for close to a month is a major buzzkill. There’s a reason every other retailer has a return policy, it’d be much quicker and more convenient to return it and try again and waiting on the warranty department would be a lot less painful for BBS than it is for the guy who was stoked to get his favorite knife in an amazing steel.