TkoK83Spy wrote: ↑
Wed Nov 20, 2019 8:53 pm
I got home from work today, and there was a package from Spyderco in my mailbox...2 new pivot screws at no charge! I'm sure they dont cost much, but still greatly appreciated as this wasn't their fault.
There was only email contact, so I'm not sure who to personally thank. But Sal, Kristi or Michael...if you see this, let the warranty department know that Rick, from Syracuse NY greatly appreciates the kind gesture
I will try to reach out myself as well!
Better than Buck! Forever Warranty? We will see thus far not impressed!
I received a phone call from them today over a Buck 110 Lochsa that set me back $240.00 I sent it in for warranty repair it is a collectors item only 500 were made it features G10, S30V blade and a pocket clip with thumb studs and nickel silver bolsters. I sent it in because you could see daylight through the back of the knife with knife deployed and the action was gritty opening and closing.
To my astonishment they said the person looking at it said it was fine and there was nothing that needed fixed. I barked I disagree I own several Buck 110's and collect knives predominately Spyderco and not one of them that has a back-lock shows day light through the back of the knife with the blade deployed.
This is clearly incorrect and whomever is saying that does not know what they are talking about. I was then informed that the person said it was impossible to fix. To this I replied are you kidding me? Which is it it is alright or impossible to fix.
Now I was getting hot under the collar and said look I spent over $240.00 for this collectors item how the heck it ever got out of the factory past Quality Control in the first place as a limited run of only 500 is not only shameful but incredible hard to believe.
I do not appreciate what I am hearing and am extremely upset I trusted Buck's forever warranty otherwise I would have returned this to the seller as a defective item. Is the Buck Forever warranty a real thing? At this point I don't know tell me is it? I was then told they would have to discuss this with Management and get back with me. I was also told they would have to rebuild the knife since it was an advanced model.
I said yes please do have Management call me this is unacceptable.
That was the end of the conversation. I have not heard from anyone today after the mid day call.
I can say this much I know Spyderco would never try to pull this shady handling on me.