He also admits to disassembling several knives without trouble but his obsessive attempt to center this one caused very late lockup.MichaelScott wrote: ↑Wed Oct 09, 2019 10:47 pmSpyderco’s first letter states (as near as I can make it out, it is much harder to read than the second letter for some reason) that they are pleased to offer you a complimentary refurbishment and sharpening if you provide the return shipping. It’s a form letter addressed to “Spyderco Customer” not to you. It now appears that Spyderco didn’t promise to repair anything either for money or for free.
Their second letter, which is much more readable than the first states:
“…is not replaceable under warranty or repairable to original factory condition. It has been sharpened and/or reconditioned as best as possible.”
Spyderco gets to make the call about warranty and repair work. You obviously disassembled, made major modifications then reassembled it. I would think that played a big part in their decision.
Also, they could sharpen or recondition or both. They seemed to have chosen only sharpening. So they weren’t inaccurate in their response.
From the evidence in the two letters I think you sent your knife for complimentary sharpening and refurbishment but now expect me to believe that wasn’t true, but that Spyderco promised you that they would fix it as you earlier stated saying “…Spyderco offered to fix it without charge.”
Perhaps you should post a clear and readable photo of that first letter addressed to “Spyderco Customer” so we can be certain of the conditions.
Finally, instead of making your case to Spyderco you make misleading, if not false statements here insinuating that the company does not honor their agreements. The evidence doesn’t support your continuing disparagement.
Spyderco warranty shop is not a custom repair shop. Both forums have pinned threads about disassembling knives and shipping them back to retailers or Spyderco.I've had has a very late lockup straight from the factory. The Brouwer just ended up a little worse for wear i guess because all the other ones stayed right where they were originally set.