I've ordered from them a handful of times prior, but I just wanted to take a quick minute to share my experience with DLT Trading this week..
First.. I ordered the DLT M390 Para 3 Exclusive on Tuesday with the free shipping option. I received confirmation/tracking details the day of the order and my knife arrived on Thursday. In my experience, this is about the fastest shipping in the game without paying crazy money for overnight shipping.. (The knife is a fantastic piece btw, but that's not really the point of my post..)
Second.. On Thursday, I saw that DLT had the Kapara in stock (which has been on my radar for a long time.. and out-of-stock pretty much everywhere since..). I placed my order around 10 am on Thursday morning, using rewards points and the free shipping option. Every other order that I've placed with DLT shipped out day-of, but as of yesterday evening, I still hadn't received a shipping notification on my order. I didn't really think much of it and figured I see something the next day. Well, today came and almost passed by and I still hadn't received a shipping notification. I emailed DLT late-afternoon today, saying that with my previous orders I noticed shipping notifications usually came on the day of the order, and joked that I "half expected the knife would be here tmrw (Saturday)." I told them that there was no rush, but I was just wondering why the status of my order was still "awaiting fulfillment." As it was late in the day Friday, I really didn't expect a response.. Not 15 min after my email was sent, I received a reply from Jordan at DLT, apologizing for the delay and letting me know that my Kapara would be overnighted via FedEx, for Saturday delivery, and a tracking number was provided.
I've used DLT Trading for a handful of my knife purchases in the past few months and they've been great.. but after my experience today, I have to say, they will be my new "go-to." Excellent customer service and a real class-act operation they have there. It's alway nice when a company goes out of its way to please a customer. I'm very impressed with their customer service and I'd highly recommend ordering through DLT. Just wanted to share that here..
I figured because I ordered Spyderco knives it was ok
, but if this is the wrong place for this thread, please feel free to move it..
..well, that escalated quickly..