Return shipping fee - cumbersome to apply from abroad

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kaz
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Return shipping fee - cumbersome to apply from abroad

#1

Post by kaz »

Hi,

First, allow me to express my appreciation to your customer service.

I spoke, I believe, to a woman named Candy, regarding a clip for my Sage 3.

Some weeks after sending an email with the details, I received the clip (in Israel), together with screws, and a separate bag with some loctite.

So, thank you Candy and Spyderco for the assistance. Much obliged!


My predicament -

One of my spydies needs some love.

What it looks like if you live abroad, is -
- You can use an international check(??) or an international money order (Western Union? Not sure what it entitles).
- You can go to the funky part of town and trade some of your local currency for 5$, to put together with the knife. That is, if you have a change in your town.


Using paypal for sending a payment, I would go through -
- 2-3 mouse clicks
- Filling in an email registered with paypal (eg CustomerService@spyderco.com)
- Filling in a sum considering paypal's commission (eg 5.25$)
- Another mouse click

The fee is mostly a formality (sweet). Is it feasible to ask of Spyderco to implement a simpler method for passing it?


Cheers and love,
Eli
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sal
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Re: Return shipping fee - cumbersome to apply from abroad

#2

Post by sal »

Hi Kaz,

Welcome to our forum.

I'm open to suggestions?

sal
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Liquid Cobra
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Re: Return shipping fee - cumbersome to apply from abroad

#3

Post by Liquid Cobra »

I think he’s saying he wishes he could send payment through PayPal. :o
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kaz
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Re: Return shipping fee - cumbersome to apply from abroad

#4

Post by kaz »

Paypal is the best platform I'm aware of.

You don't need to (re)input your credit card data. You can supply information about your payment (eg "reshipping fee for a knife of type X sent by Y from address Z with tracking number XXX"). It's globally trusted.

The 5% commission they take is borderline filthy, but paying +25 cents is more than worth it for someone who lives abroad IMO.

Basically, the relevant person in Spyderco can open a paypal account with a respective email, or use an existing one, and that's it. Spyderco can start receiving 5$ payments, coming from 5.25$ payments sent by willing customers.
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Danke
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Re: Return shipping fee - cumbersome to apply from abroad

#5

Post by Danke »

I guess if you were way out there finding US currency could be tough but here in Canada slipping a fin under the clip and sending it works well.
jacala
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Re: Return shipping fee - cumbersome to apply from abroad

#6

Post by jacala »

Another option is to request Spyderco send an invoice for the total amount owed ?
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timlara
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Re: Return shipping fee - cumbersome to apply from abroad

#7

Post by timlara »

It looks like the current Spyderco Online Store doesn't accept PayPal, and I assume maybe they have their reasons for that as many other vendors also do not. (Some don't like the fees, some don't like the policies, etc.)

That said, I do always appreciate when vendors DO accept PayPal as a means of payment as it is very convenient for the customer.

In the case of warranty work, it would be nice to be able to receive a PayPal invoice from Spyderco which I could then just pay with a few clicks to cover shipping, materials, etc. For international customers, it is very nice that PayPal automatically does the currency conversion as well.
Tim
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Cambertree
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Re: Return shipping fee - cumbersome to apply from abroad

#8

Post by Cambertree »

Yes Paypal is much more convenient for those of us who live outside North America.

I was lucky enough to score one of the awesome old school chef knives made by Masahiro, in the raffle Sal ran a little while back.

When making my donation to the Colorado Children's Hospital, I ended up (after contacting Sal's very helpful PA) making the donation directly to the hospital and sending a screenshot to Spyderco.

It was no problem, but I was a little surprised that I couldn't just Paypal the money directly to Spyderco, so they could pass it on in one lot.
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sal
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Re: Return shipping fee - cumbersome to apply from abroad

#9

Post by sal »

Hi Kaz,

Talked to Gail about it and she said she'll look into paypal for the store.

sal
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Candyman
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Re: Return shipping fee - cumbersome to apply from abroad

#10

Post by Candyman »

Hopefully it works out. I’m 100% behind this idea. I tend to use sites much more often that accept PayPal.

Rich
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Mini2white
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Re: Return shipping fee - cumbersome to apply from abroad

#11

Post by Mini2white »

sal wrote:
Tue Jun 25, 2019 8:38 pm
Hi Kaz,

Talked to Gail about it and she said she'll look into paypal for the store.

sal
Thank you.
kaz
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Re: Return shipping fee - cumbersome to apply from abroad

#12

Post by kaz »

This is awesome.

What other knife company do you state your trouble in the forum, and the CEO says he'll take care of it?

Cheers.
kaz
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Re: Return shipping fee - cumbersome to apply from abroad

#13

Post by kaz »

Any luck with paypal?
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TazKristi
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Re: Return shipping fee - cumbersome to apply from abroad

#14

Post by TazKristi »

kaz wrote:
Thu Jul 25, 2019 6:46 am
Any luck with paypal?
Hey, kaz:
We are still looking into it. Hang in there.

Kristi
There is nothing more important than this one day.
kaz
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Re: Return shipping fee - cumbersome to apply from abroad

#15

Post by kaz »

Awesome, thanks.
TomAiello
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Re: Return shipping fee - cumbersome to apply from abroad

#16

Post by TomAiello »

Apple Pay is another option that would give you smooth, easy functionality (even better than Paypal). I always appreciate Etsy, which surprised me by being _much_ easier to pay on than either Amazon or eBay, because I'm an Apple Pay user.
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JacksonKnives
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Re: Return shipping fee - cumbersome to apply from abroad

#17

Post by JacksonKnives »

TomAiello wrote:
Thu Jul 25, 2019 8:52 am
Apple Pay is another option that would give you smooth, easy functionality (even better than Paypal). I always appreciate Etsy, which surprised me by being _much_ easier to pay on than either Amazon or eBay, because I'm an Apple Pay user.
I'd prefer something not locked to a specific overpriced-and-basically-evil hardware platform if the goal is to make payments easier for overseas customers. At least Google Pay works on any web browser. ;)

I'm sure most of these payment processors are offering downright lousy terms for service providers like Spyderco, but if they'll consider it all of us in far-flung places will really appreciate the options.

FWIW, on paper, TransferWise looks like the best provider for money transfers and e-commerce among global users in under-served nations, but I don't know anyone who actually has used it. PayPal is nearly everywhere, even if their terms and policies are a bit hard to swallow.
kaz
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Re: Return shipping fee - cumbersome to apply from abroad

#18

Post by kaz »

Hey, any news? It's a bit more pressing getting US cash from exchange offices in big cities these days :)
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TazKristi
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Re: Return shipping fee - cumbersome to apply from abroad

#19

Post by TazKristi »

kaz wrote:
Sat Jul 11, 2020 12:05 am
Hey, any news? It's a bit more pressing getting US cash from exchange offices in big cities these days :)
Hey, Kaz:
Unfortunately, nothing new to report. I know it seems to be something simple, but for a business, it's a bit more complicated.

We haven't forgotten, though, I promise. I'll see what I can find out.

Kristi
There is nothing more important than this one day.
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Donut
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Re: Return shipping fee - cumbersome to apply from abroad

#20

Post by Donut »

Something that might be off is: I don't know if $5 covers the shipping fees if Spyderco has to ship international.

Sometimes the lowest shipping price can be more than that.


I imagine some international customers would get stuck with a percentage import tax when it comes back to them. (I don't know if you can exclude it if it isn't a purchase?)
-Brian
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