Larry_Mott wrote: ↑
Fri Oct 12, 2018 9:22 am
Kristi: I hope this is fixable retroactive.. I couldn't type in the code, well i could, but it emptied cart and/or threw me out so i ended up trying to finish order without code, that worked, but i'd really like to get the discount since it wasn't my fault?
It is fixable, but since I'm not in SFO or in their system I can't fix it for you. I've e-mailed SFO and asked them to take care of it for you but in the future, it's definitely best to reach out to them directly (I don't always see every post on the forum).
I'm sorry you had issues with the process. We tested the code and all was well. Pair that with the 150+ orders through the site and I'd have to guess that your experience was isolated. We'll make it right. *EDITED to add: SFO confirmed that they will issue a credit back to your card for the amount that would have been discounted with the code.