Great Customer Service Is Hard To Come By...

Discuss Spyderco's products and history.
bouhunter
Member
Posts: 338
Joined: Mon Feb 29, 2016 7:48 am

Re: Great Customer Service Is Hard To Come By...

Postby bouhunter » Wed Mar 14, 2018 5:28 am

My first two orders from them were the Native orange exclusives. Great service. Wouldn't hesitate to order from them again :)

Michael Janich
Member
Posts: 1705
Joined: Fri Sep 24, 2004 10:33 am
Location: Longmont, CO USA
Contact:

Re: Great Customer Service Is Hard To Come By...

Postby Michael Janich » Thu Mar 15, 2018 7:13 am

I started buying stuff from Cutlery Shoppe in the early 1980's, back when I was on active duty. I continued buying when I left the military and worked for some government agencies out of embassies and consulates in Asia. In 1994, I attended the Soldier of Fortune convention in Las Vegas as part of my job interview with Paladin Press. One of my duties there was helping the late Col. Rex Applegate with his booth. While doing some stuff for the Colonel, he said he had a friend he wanted me to meet--Jeff Loffer from Cutlery Shoppe.

When I shook hands with Jeff and told him my name, he thought for a brief moment and thanked me for being a loyal customer through my moves from California, to Hawaii, to Hong Kong, to Bangkok. I was blown away by his memory and attention to detail. He's a great guy and Cutlery Shoppe is still my go-to source for knife buying.

Stay safe,

Mike

User avatar
JaseRicco
Member
Posts: 467
Joined: Sat Feb 03, 2018 8:41 am
Location: Jersey Shore

Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Thu Mar 15, 2018 7:50 am

Michael Janich wrote:
Thu Mar 15, 2018 7:13 am
I started buying stuff from Cutlery Shoppe in the early 1980's, back when I was on active duty. I continued buying when I left the military and worked for some government agencies out of embassies and consulates in Asia. In 1994, I attended the Soldier of Fortune convention in Las Vegas as part of my job interview with Paladin Press. One of my duties there was helping the late Col. Rex Applegate with his booth. While doing some stuff for the Colonel, he said he had a friend he wanted me to meet--Jeff Loffer from Cutlery Shoppe.

When I shook hands with Jeff and told him my name, he thought for a brief moment and thanked me for being a loyal customer through my moves from California, to Hawaii, to Hong Kong, to Bangkok. I was blown away by his memory and attention to detail. He's a great guy and Cutlery Shoppe is still my go-to source for knife buying.

Stay safe,

Mike
First off, Thank You for your service!!

Secondly, what a great story. That’s exactly what I mean by Great Customer Service Is Hard To Come By.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

APS
Member
Posts: 295
Joined: Sun Nov 12, 2006 12:19 pm
Location: Richmond, VA

Re: Great Customer Service Is Hard To Come By...

Postby APS » Thu Mar 15, 2018 8:57 am

My love of Spydercos is pretty much the fault of Jeff and his company. Just a wee lad in the late 80's early 90's I would DROOL over his awesome color mini catalogs. Ordered my first of many Spydies from him, a fully serrated Endura in maybe 91 or 92.

User avatar
JaseRicco
Member
Posts: 467
Joined: Sat Feb 03, 2018 8:41 am
Location: Jersey Shore

Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Mon Mar 19, 2018 2:53 pm

The service just doesn’t stop. Ordered two Delicas from CS, one on Friday and one on Saturday, both arrived this afternoon w/ free shipping. That’s almost better than Prime.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

Drewthebrave
Member
Posts: 61
Joined: Tue Oct 10, 2017 8:00 pm

Re: Great Customer Service Is Hard To Come By...

Postby Drewthebrave » Mon Mar 19, 2018 5:18 pm

Another satisfied customer here! I've picked up a few of their clearance items (Tasman Salt, Dragonfly Tattoo) at great prices, and picked up the Orange & Black Tenacious exclusive. They have all arrived quickly, in great condition, and usually with some extras like band-aid dispensers and tootsie pops. I've never needed to use their customer service, but am glad to hear positive experiences all around. Time to check & see if anything is on sale :)

User avatar
JaseRicco
Member
Posts: 467
Joined: Sat Feb 03, 2018 8:41 am
Location: Jersey Shore

Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Tue Mar 20, 2018 4:29 pm

Double Post
Last edited by JaseRicco on Tue Mar 20, 2018 9:45 pm, edited 1 time in total.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

User avatar
JaseRicco
Member
Posts: 467
Joined: Sat Feb 03, 2018 8:41 am
Location: Jersey Shore

Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Tue Mar 20, 2018 4:31 pm

JaseRicco wrote:
Tue Mar 20, 2018 4:29 pm
Drewthebrave wrote:
Mon Mar 19, 2018 5:18 pm
Another satisfied customer here! I've picked up a few of their clearance items (Tasman Salt, Dragonfly Tattoo) at great prices, and picked up the Orange & Black Tenacious exclusive. They have all arrived quickly, in great condition, and usually with some extras like band-aid dispensers and tootsie pops. I've never needed to use their customer service, but am glad to hear positive experiences all around. Time to check & see if anything is on sale :)
Great to hear.

Hmm...band-aid dispenser? Only tootsies for me.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive


Return to “Spyderco General Discussion”

Who is online

Users browsing this forum: abiggs, Bing [Bot], Burton Knut, Mike Blue, tonijedi, Wright.88 and 100 guests