Great Customer Service Is Hard To Come By...

Discuss Spyderco's products and history.
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JaseRicco
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Great Customer Service Is Hard To Come By...

Postby JaseRicco » Tue Mar 13, 2018 2:22 pm

I recently had an issue with a newly purchased Tenacious Exclusive offered through CutleryShoppe. I called over to CutleryShoppe and the gentleman I spoke with, his name is Jeff, was extremely curtious.

Jeff hit me with some stellar customer service. When his suggestion didn't work I figured I’d call him back to let him know, and inquire about sending the knife back. He thanked me for giving it a shot and stated that he would send out a replacement Tenacious ASAP with an included return envelope. When I asked if he needed my credit card to charge me for the Tenacious he would be sending out, he stated that since I trusted him and gave it my best shot to fix the knife issue, he would trust me, and asked that I send the original knife back in the included envelope.

I received such great customer service that I called Jeff back, asked if he had the Tenacious Black/Black in stock and ordered a second one. He shipped both knives out immediately this past Saturday, and I received both yesterday.

Couldn’t have asked for better customer service. I highly recommend doing business with CutelryShoppe any chance you get.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

ShaneInDenver
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Re: Great Customer Service Is Hard To Come By...

Postby ShaneInDenver » Tue Mar 13, 2018 2:25 pm

Not only do they have great customer service, but they even send you tootsie roll pops!

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JaseRicco
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Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Tue Mar 13, 2018 2:28 pm

ShaneInDenver wrote:
Tue Mar 13, 2018 2:25 pm
Not only do they have great customer service, but they even send you tootsie roll pops!
Yes!! Orange pops and pen to match the Orange Exclusive I received
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

gingerninja
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Re: Great Customer Service Is Hard To Come By...

Postby gingerninja » Tue Mar 13, 2018 2:32 pm

I've only brought 1 knife from them and it was certainly a pleasant experience. Got the pen, tootsies pops and shipped to the other end of the planet with no hassles.

MacLaren
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Re: Great Customer Service Is Hard To Come By...

Postby MacLaren » Tue Mar 13, 2018 3:10 pm

JaseRicco wrote:
Tue Mar 13, 2018 2:22 pm
I recently had an issue with a newly purchased Tenacious Exclusive offered through CutleryShoppe. I called over to CutleryShoppe and the gentleman I spoke with, his name is Jeff, was extremely curtious.

Jeff hit me with some stellar customer service. When his suggestion didn't work I figured I’d call him back to let him know, and inquire about sending the knife back. He thanked me for giving it a shot and stated that he would send out a replacement Tenacious ASAP with an included return envelope. When I asked if he needed my credit card to charge me for the Tenacious he would be sending out, he stated that since I trusted him and gave it my best shot to fix the knife issue, he would trust me, and asked that I send the original knife back in the included envelope.

I received such great customer service that I called Jeff back, asked if he had the Tenacious Black/Black in stock and ordered a second one. He shipped both knives out immediately this past Saturday, and I received both yesterday.

Couldn’t have asked for better customer service. I highly recommend doing business with CutelryShoppe any chance you get.
Jeff, is the owner if I'm not mistaken.
He is a good guy too.

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jabba359
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Re: Great Customer Service Is Hard To Come By...

Postby jabba359 » Tue Mar 13, 2018 3:20 pm

Nothing but great service on all my orders from them as well. They might not get quite as much attention recently with BladeHQ raining down exclusives on us, but Cutlery Shoppe has been bringing exclusives for years and awesome customer service. I'm glad you were pleased with Jeff's service and took the time to share your experience.
-Kyle

:spyder:
Latest arrivals: DLC M4 Shaman, Opus, Q Ball

http://www.spydiewiki.com

koenigsegg
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Re: Great Customer Service Is Hard To Come By...

Postby koenigsegg » Tue Mar 13, 2018 3:22 pm

Yes I had an issue with my Dice and he personally picked out a perfect one for me and wrote me a note even with the gifts. 10/10 ign
S30V, VG10, M4, XHP, BD1, Maxamet, 204P, H1, K390, A11, Rex45, LC200N, M390, 20CV, BD1N, S45VN

ross8425
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Re: Great Customer Service Is Hard To Come By...

Postby ross8425 » Tue Mar 13, 2018 7:26 pm

I've bought almost every Spyderco I have from Jeff . Best knife dealer online imo.

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lunde
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Re: Great Customer Service Is Hard To Come By...

Postby lunde » Tue Mar 13, 2018 7:39 pm

Perhaps the best part is that Cutlery Shoppe's almost always tend to have the "correct" handle color: ORANGE.

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captnvegtble
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Re: Great Customer Service Is Hard To Come By...

Postby captnvegtble » Tue Mar 13, 2018 7:50 pm

Jeff is the owner of Cutlery Shoppe and is great to do business with. I try and buy most of my knives from him.

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curlyhairedboy
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Re: Great Customer Service Is Hard To Come By...

Postby curlyhairedboy » Tue Mar 13, 2018 7:57 pm

I'll keep this in mind for my next few spydies!
EDC Rotation: PITS, Shaman, CF S90v Shaman, Ikuchi, Amalgam, CruCarta Shaman, DLC Lil Native, Sage 5 LW, 4V Shaman, Watu, Rex 45 Shaman, Rex 45 Lil Native, Caribbean Sheepsfoot CQI, Tanto PM2, Serrated Shaman
Always in Pocket: Hawkbill Dragonfly 2 H1
Fixed Blades: Proficient, Junction, Waterway
Special and Sentimental: Southard, Smallfly G10, Squarehead LW, Ouroboros, Calendar Para 3 LW, 40th Anniversary Native, Calendar Watu
Would like to own again: Currently N/A!
Wishlist: Smallfly 2, CQI SpyderEdge Caribbean Sheepsfoot, Shaman Sprints!

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Cricket Bite
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Re: Great Customer Service Is Hard To Come By...

Postby Cricket Bite » Tue Mar 13, 2018 8:28 pm

I can't recommend more highly. I live local so I pick mine up in person. No store front but he will help in whatever way he can. I will only buy my Spydies from him. If not in stock I will wait. Usually the lowest if not among the lowest price as well.

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JaseRicco
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Re: Great Customer Service Is Hard To Come By...

Postby JaseRicco » Tue Mar 13, 2018 8:35 pm

lunde wrote:
Tue Mar 13, 2018 7:39 pm
Perhaps the best part is that Cutlery Shoppe's almost always tend to have the "correct" handle color: ORANGE.
I agree, I have become a big fan of orange scales with the purchase of my Tenacious G-10 orange.
Jase

Current:
Para 3 LWT & Delica 4 Damascus KnifeJoy Exclusive

On The Hunt For:
Delica 4 Sprints & Exclusives (Background here...viewtopic.php?f=2&t=85708)

Sold:
Delica 4 Wharncliffe, Delica 4 Wharncliffe S30V Cutlery Shoppe Exclusive, Lil Matriarch Bento Box Shop Exclusive

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restless ghost
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Re: Great Customer Service Is Hard To Come By...

Postby restless ghost » Tue Mar 13, 2018 8:40 pm

Love that shoppe

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bearfacedkiller
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Re: Great Customer Service Is Hard To Come By...

Postby bearfacedkiller » Tue Mar 13, 2018 9:06 pm

He is one of the good guys and a knife nut just like us.
-Darby
sal wrote:Knife afi's are pretty far out, steel junky's more so, but "edge junky's" are just nuts. :p
SpyderEdgeForever wrote: Also, do you think a kangaroo would eat a bowl of spagetti with sauce if someone offered it to them?

nicked.onaut
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Re: Great Customer Service Is Hard To Come By...

Postby nicked.onaut » Tue Mar 13, 2018 9:56 pm

More than twenty years ago, I'd be ordering from Jeff's mini-catalogs or folding pamphlet sales flyers. Anyone remember those? Red, white and black, like that famous fashion designer's personal color palette?

Call the 1-800 number for the order, maybe speak to Jeff, or even (yikes!) *mail a check* with a Xeroxed copy of the order form.

Olden golden times, and Jeff still has the same great service in our modern age. 8^p

sn0wman72
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Re: Great Customer Service Is Hard To Come By...

Postby sn0wman72 » Tue Mar 13, 2018 10:06 pm

Yep Jeff a CS is one of the good guys, buy from him almost always!

Hobnob
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Re: Great Customer Service Is Hard To Come By...

Postby Hobnob » Tue Mar 13, 2018 11:30 pm

I concur with what has been said. Will order from CS again.

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Tucson Tom
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Re: Great Customer Service Is Hard To Come By...

Postby Tucson Tom » Tue Mar 13, 2018 11:41 pm

Wait a minute! I don't remember any tootsie pops with my order. The knife was fine though. Maybe I should check the packing material better next time.

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Bloke
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Re: Great Customer Service Is Hard To Come By...

Postby Bloke » Wed Mar 14, 2018 1:29 am

I’ve not bought anything from CutleryShoppe. Only because their shipping rates to Oz are quite high but I’ve bought knives from KnifeCentre and KnifeWorks. I’ve also bought plenty (not knives) from Cabela’s, Brownell’s, Sinclair’s, BrunoShooters and others and I couldn’t be happier in my dealings with any of them. :)

In my experience Americans do customer service exceptionally well. :cool:
A day without laughter is a day wasted. ~ Charlie Chaplin


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