twinboysdad wrote: ↑
Mon Feb 26, 2018 6:52 pm
Distribute the Spydercos
That was genuinely hilarious, thank you
TriggerThumb, thanks for the interesting read; a very useful overview. Every day is a school day.
When I read Sal’s post: “We've set up distributors all over the world to try to get the product to our customers and service their needs and problems. This is also expensive and many customers will complain about the cost and try to find ways around it, and then complain when they have a problem that circumvents all of the solutions we have tried to put into place.” I realised I had no idea what they do.
I know the UK distributor costs me somewhere around 25% more than the Finnish distributor (both in the EU so there are no additional taxes between the two), but I didn’t know they offered me an option to service my needs and problems.
However, I don’t know who the UK Distributor is or how I know which UK Retailers are supplied by them and hence whether I’m ‘covered’. I do wonder whether the distributors offer some solutions to the recent issues, but if that is the case, we need to signpost them more clearly particularly at the point of purchase and highlight whatever value they add. It might be that I consider that extra 25% well spent and that will be part of my buying decision. Right now, in my ignorance, I’m not convinced.