Shipping of internal parts

Discuss Spyderco's products and history.
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sal
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Re: Shipping of internal parts

Postby sal » Tue May 05, 2020 12:01 pm

Hi Double D,

Best to contact Charlynn in customer service.

sal

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MichaelScott
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Re: Shipping of internal parts

Postby MichaelScott » Tue May 05, 2020 9:53 pm

DOUBLE D wrote:
Mon May 04, 2020 8:16 pm
MichaelScott wrote:
Mon May 04, 2020 6:36 pm
Who did the stripping? If it was you, very likely not. Have you actually read the warranty?
I could be misreading your reply but you sound like you are being condescending which I don’t appreciate. I’m a long time spyderco knife user and purchaser, and have bought well over 100 spyderco knives and spent a ridiculous amount of money over the years. All I’m asking for is the info on how or if I could get a part for one of them. If I’m not correctly reading your post then I apologize.
No, apology is mine. I can often be blunt (my children remind me of this frequently) and posts, messages, email can be difficult to convey what we intend. I suggest a call to Spyderco and discuss your situation. They are well known for taking care of us SpydiePeople.

Best regards,
Overheard at the end of the ice age, “We’ve been having such unnatural weather.”

http://acehotel.blog

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Monty
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Re: Shipping of internal parts

Postby Monty » Sun May 17, 2020 8:29 pm

I guess I'll need to contact customer service after tonight. I took apart my Caribbean to dye the scales and stripped two screws in the process. 😭 I've always dyed salt models in the past without breaking them down first, lesson learned.

ryan.s
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Re: Shipping of internal parts

Postby ryan.s » Thu Jun 18, 2020 1:06 pm

As a consumer I would prefer if parts were available for purchase. I recently had an experience where I needed a replacement pivot pin for the Ambitious. I first checked the web to see if I could find a suitable replacement and was a bit surprised I couldn't find anything. So I contacted Spyderco's CS (first time ever contacting CS) asking if they could direct me on where I could source the pivot pin and was told I would have to send the knife to have the part replaced. The knife was purchased several years ago and it's not something I carry or use so it really didn't make sense for me to pay probably half the cost of the knife for shipping and repairs to send it in. It would have been nice to have been able to just purchase the part. Now it just sits in a ziploc bag in pieces because I'm unable to put it back together without the pivot. I've seen Sal mention to others in this thread to contact Charlynn in CS but not sure how to contact her.

SDCowboy
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Re: Shipping of internal parts

Postby SDCowboy » Wed Sep 02, 2020 11:17 am

I gotta be honest, I find this to be silly. The one thing I love almost as much as Spyderco knives is taking them apart. I do so, though, knowing full well that I've voided the warranty. To me, part of the hobby of owning nice knives is taking them part and cleaning all the individual pieces and servicing the knife as needed - myself.

As long as a customer isn't trying to make a warranty claim, I don't understand not selling individual parts to them.

I also don't get the bit about keeping inventory of all the parts... Are you telling me if I need something as basic a new pivot screw for a Native 5 lightweight (just as a random example), that the company might not be able to come up with it? If so, how would they service the knife in the first place?

So again, I see zero reason why SELLING internal parts wouldn't be something the company is willing to do.

Car dealerships sell the consumer parts for their car, so why can't a knife company sell parts for the customer's expensive knife?

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sal
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Re: Shipping of internal parts

Postby sal » Wed Sep 02, 2020 11:45 am

Hi Cowboy,

Thanx for your input. This is something we've been dealing with since we began screw construction. I understand that you see zero reasons, but you'll have to trust me, there are many reasons that we have to deal with that you may not be able to see?

Also, if you are knowledgeable and skilled enough to to that, you are a much smaller group than the group that takes it apart and doesn't have the skill or knowledge to re-assemble it properly.

We've made hundreds of models and add about 50 per year. We are always improving our models and it's simply not possible to carry all parts for all models, especially those that have been discontinued for a while, sometimes 20 years.

sal

SDCowboy
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Re: Shipping of internal parts

Postby SDCowboy » Wed Sep 02, 2020 1:00 pm

Thank you for the reply Sal. Fair enough. I do hope the company can find a way to make selling parts eventually work, though. It would be a great service.

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Abyss_Fish
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Re: Shipping of internal parts

Postby Abyss_Fish » Mon Sep 14, 2020 11:43 am

While I've never had to deal with customer service or anything like that, mostly because I've never had significant issue with a spyderco knife that I couldn't fix myself, I do wish screws were available.

I absolutely understand the reasoning behind not shipping parts, especially with the number of models in production. However. With factories having standard hardware (Ikuchi screws fitting the spydiechef and the watu, Native screws fitting the para 2 and 3, etc), I don't see how difficult it would be to be able to sell these standardized screws. Are they different lengths depending on the model? Yes. Is it difficult to sand down the bottom of a screw to fit it? Not in the slightest.

I would be perfectly fine hand fitting screws if they were simply available. I agree with most of spyderco's policies and opinions, more than most I think. I even prefer knives without sharpening choils now, thanks Sal. But this is one place where I'm a little confused. The threading on knives are almost always their weakest point, and having a decent way of replacing these parts would extend a knife's life by quite a bit.


So, in conclusion. Offer standard screws! We're happy to pay for them and fit them, at least I am. If there's something egregious in my proposal, tell me! I don't know much about how this stuff works. But I love my spydercos, and I want them to last.
I require more lc200n and thinner grinds

Current collection: Watu, Spydiechef, Native G10 salt, Waterway, K390 Ladybug, Caribbean

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tomcatt1
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Re: Shipping of internal parts

Postby tomcatt1 » Sun Sep 20, 2020 2:15 pm

I'm new to the forums, but have found this discussion interesting. I can see where it would be nice to be able to get parts, if needed. I do enjoy disassembling and cleaning my knives and a missing or damaged part could mean the difference between a functioning knife, and one that gets tossed in the junk bin. There also seems to be a good amount of used knives that can be purchased from various places. Some are models that have been discontinued and are not available any other way.

I have been a Spyderco fan for many years. My first was what I believe to be a Pro Grip, maybe Pro Hunter, from the early to mid 90s. I have a Meerkat, a couple ot Tenacious (would really like to get washers for one) ,and more recently a SpydieChef and a Smock. I plan to hang onto them all, and being able to repair would be a good thing, IMHO.

I feel that paying for any replacement part is only fair, including shipping.
Tommy

Current Spyderco knives: Shaman, SpydieChef, Manix 2 LW Rex45, Manix 2 G10, Caribbean, Sage 2, Meerkat, Pro-Grip, and a couple of Tenacious.
Previous: Smock, Kapara

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sal
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Re: Shipping of internal parts

Postby sal » Mon Sep 21, 2020 2:18 pm

Hi Tomcatt,

Welcome to our forum.

You might contact Charlynn in Customer Service on those tenacious washers.

sal


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