SDCowboy wrote: ↑
Wed Sep 02, 2020 11:17 am
I gotta be honest, I find this to be silly. The one thing I love almost as much as Spyderco knives is taking them apart. I do so, though, knowing full well that I've voided the warranty. To me, part of the hobby of owning nice knives is taking them part and cleaning all the individual pieces and servicing the knife as needed - myself.
As long as a customer isn't trying to make a warranty claim, I don't understand not selling individual parts to them.
I also don't get the bit about keeping inventory of all the parts... Are you telling me if I need something as basic a new pivot screw for a Native 5 lightweight (just as a random example), that the company might not be able to come up with it? If so, how would they service the knife in the first place?
So again, I see zero reason why SELLING internal parts wouldn't be something the company is willing to do.
Car dealerships sell the consumer parts for their car, so why can't a knife company sell parts for the customer's expensive knife?
I feel the comparison to an auto dealership is a bit apples to oranges, although I understand the premise. I'm assuming the main difficulty for Spyderco would be changes in parts dimensions based on production run changes, etc.
Unlike car parts which rarely ever require modification for original fit (Former dealer, repair shop, and collision),
with Spyderco it is likely that there may be changes throughout the production run with hardware diameter, pin diameter, bushing thickness changes, screw pitch changes, etc. I highly doubt all those changes would ever be cataloged nor recorded and the best you could ever get is identifying by being a CQI model or date code may likely still be insufficient.
That said, I understand that given the degree of variability of particular parts, tolerances, etc. that sending out parts just based on model sounds like it is potentially "hit or miss" prospect and would only serve to generate the financial burden of handling a myriad of returns, exchanges, tech support "how do I tell which one I have" calls, and the like. Cheaper and easier to maintain the policy of "send it in", so it is a one and done repair.
Implementing internal production change tracking naturally would help remedy that difficulty for future models, with the hope that all the production plants involved in the 4 countries they operate in adhere to it which doesn't sound promising...