MichaelScott wrote: Canazes9 wrote:
MichaelScott wrote:I went back and looked at a number of old forum posts about this and similar complaints. In almost every instance the original complainer had a reason why they would not return the problem knife to Spyderco. They all want an exception to Spyderco's policies. I am sorry that you aren’t satisfied with your knife and that you aren’t willing to abide by Spyderco's published warranty and repair policies. Living in Australia and choosing to buy a Spyderco knife from an American dealer shouldn’t exempt you from the same requirements that apply to the rest of us.
You should contact Spyderco immediately! I hear this is exactly the attitude they want their warranty personnel to have, may even be a supervisor's position available!
And your point is?
The guy has a brand new knife, his wife probably paid well over $300 for it in Austrailia.
Out of the box the action feels bad, he disassembles it and finds the washers dented causing the notchy feel. This is a well known problem with Spyderco bearing flippers, that has caused them MUCH bad press. Even though everyone but Sal says there is no problem with the design, all the flippers are redesigned to eliminate the problem. Spyderco doesn't recall the old knives, they continue to allow them to be sold.
When the customer calls Spyderco, they don't say "send in your new knife and we'll evaluate", they say "send in your new knife plus money to replace the junk parts with identical junk parts" - see they've already made up their minds, it's the customer's fault, without them even looking at the knife.
Now they tell him he has to send it in. That's probably going to cost him $80+ including parts and with problems shipping overseas he stands a good chance of not seeing his new, now $380 knife again. Customer doesn't want to go that route, he says hey, how about I just buy the simple little $20 parts that are a drop in fit that you say I have to buy to get my brand new knife working properly and they tell him, "no, you're only option is to pay $80 and risk losing your knife altogether - we won't sell parts and we won't discuss it.
Now you come on and basically say his problem is that he was stupid enough to get given a gift from his wife that was defective the day he got it - if he doesn't want to ship it to Spyderco he shouldn't have gotten the knife at all.
Your stance is idiotic, just like Spyderco's policy regarding selling drop in internal parts, Spyderco's policy on continuing to sell knives that are built substandard instead of just biting the bullet and recalling the knives and Spyderco's repeated violation of the Magnuson-Moss Act.
Eventually, word is going to get out to everyone that the new CQI knives have had the bearing system completely redone and you won't be able to give the old design flippers away, much less sell them. When that happens there are going to be quite a few angry dealers wanting to discuss inventory they are stuck with that they can no longer sell.
This whole thing is a PR nightmare for Spyderco and it gets worse every day they let it drag on.