Daveho wrote:I have just been given a mantra 1 by my wife for my birthday, this is my first expensive spyderco and I’ve noted a small issue that really doesn’t cause a huge issue but it’s enough to bother me.
Firstly I’ll list my little collection;
And now my mantra.
This morning when given this knife I was over the moon, such a kind gift from my wife but I noted it was a bit rough on the flip, I disassembled it and found the races are dented from an over zealous assembly process. I have contacted customer support and was told to send the knife and money to spyderco as they will not supply “internal parts” however being in Australia this is a huge pain...
I’m so frustrated that the knife just isn’t quite what it should be all because I’m simply unable to buy a new pair of races, not even asking for warranty..
Let me point out that your request for parts from Spyderco is based on your understanding that the knife is defective in either materials or workmanship. Or both. However, that is something that Spyderco must evaluate and decide to determine if there is indeed a valid warranty claim, or if the repairs are not covered and the repairs are necessarily to be charged for.
It would be bad business practice, and likely degrade Spyderco’s reputation for quality if they shipped replacement parts for free to anyone who requested them.
This doesn’t resolve your immediate issue I know but Spyderco has a well-deserved reputation for doing the right thing for their customers. I suggest you communicate directly with them. Arguments here will not help.