Molle Ninja wrote: ↑
Sat Mar 03, 2018 4:49 pm
I’ve not been here on the forum as long as some, but I have been buying your knives since the 80s. I have been especially loyal to this brand over the last 5 years or so, letting my spending do most of the talking. Your connection to your customers has impressed me and kept me coming back.
So take this for what it is; observation, not indictment.
First off, if Hap40 isn’t a good option for this type of blade because of inconsistency of results, then it seems Spyderco was in a better position to know this than BladeHQ and certainly end customers. To come back and essentially (actually, literally) tell us to quit bitching is unacceptable. Maybe the knife shouldn’t have been made in Hap40 then? BladeHQ probably would’ve sold a 1,200 unit run of the damascus blade steel like in the foliage green FRN Delicas I bought my boys last year, for example. For what it’s worth I’ve bought about 15 of the Hap40 knives, maybe more, all straight.
Why was the screw unfastened on the stop pin of one of my Lum Tantos, then, nearly dropping out? It doesn’t matter one bit that they’re polished when they’re not installed properly. That’s not a Hap40 issue, either. How about the crazy loud grinding on the other when opening and closing? These are straight QC issues. Two knives, $440. It doesn’t matter that you had the “balls” to make the knife if the end result isn’t worth the effort.
Just own it.
And please, before the sycophants come out of the shadows—don’t bother. I wouldn’t be posting this if the reaction from the company was more measured, as it customarily is. That is the real disappointment. I can get over being disappointed by a purchase and inconvenienced by taking advantage of a decent return policy. But don’t tell me I’m bitching when it’s not me who dropped the ball.
Is your reaction measured? Have you never dropped the ball in your life? Do you always own up to your mistakes?
Sal has a pretty flawless track record when it comes to running his business and interacting with his customers, yet all it takes is one little outburst (saying the word "bitching") for you to forget all of it and condescendingly talk down the company as a whole? C'mon. This been said time and again, but how many other production knife companies do you know of where the founder even bothers checking the forums? I bet most people here couldn't even tell who's running the vast majority of knife brands out there.
Take some time off to think about all this, take a good look in the mirror, and come back and read his reply again. It's hardly anything worth fussing about. And it's not like his comment was targeting you specifically, anyway.
Spyderco has been facing increasing BS internet drama as of late, with Sal consistently bending over backwards to make the situation right and please everybody's needs. With the increasing amount of trolls and overly entitled reviews, I even wonder if some of the complaints aren't originating from competitors. One user in particular only seems to show up here to talk about how amazing WE Knives are in comparison to Spydercos. I'm amazed Sal even bothers anymore.
I'm not saying Sal never makes mistakes, but jeez people, take a minute to remember all the amazing stuff before you crucify a guy for slightly losing his temper for half a second.
"The good deeds a man has done before defend him."