Just got a call back about my broken clip

[bornagainprimative]

Having worked for Amex Canada In customer service I can appreciate a kind hearted call.

Thank you Christy

John

[Molle Ninja]

I called customer service on Monday morning (left a voicemail) and again today (transferred out after no answer and spoke to someone in the factory store who was going to relay my problem to customer support.

Still waiting .................

[Molle Ninja]

Still no response. Wow, I'm starting to wonder why I've bought all of these knives ...

[Blerv]

Still no response. Wow, I'm starting to wonder why I've bought all of these knives ...

Try calling them again. Be nice. I've never not been able to solve a clip problem when I call the SFO. $4 and a credit card is like a magic wand...

[Molle Ninja]

Thanks - will try again tomorrow.

[Michael Janich]

Dear Molle Ninja:

Could you please explain exactly what your problem is? Broken clips are generally not a warranty issue, but replacements are readily and inexpensively available through SFO.

Please provide more details and we'd be happy to guide you in the right direction.

Stay safe,

Mike

[Molle Ninja]

Sure, I received a Dice flipper on Monday. Despite being a flipper, the knife wouldn't flip. The pivot seemed to be the issue (holding the lock bar over to remove the detent pressure still wouldn't allow the blade much movement).

Anyhow, I used a Torx bit as I've done a million times to attempt to back it off a little, and whoever assembled the knife must've put a pint of thread locker in there--locked tight. Anyway, the end result is that the pivot Torx (scale side) is now deformed. The knife finally flips, though.

I probably should've heated the pivot, but hindsight's wonderful.

I'd really like a new pivot screw or its specs so I can find a new one on my own. I'm not asking them to give me a free one, but considering I've bought thousands of dollars worth of knives from them, that'd be nice.

Still nothing despite my calls and messages all week. I might be done buying Spydercos. Too bad I have one being delivered today. Really leaves a bad taste in my mouth.

Okay, maybe a bit dramatic, but it is annoying.

[Michael Janich]

Dear Molle Ninja:

Thank you very much for your explanation. It helps a lot--especially since the subject of this thread relates to a broken knife clip and makes no reference to pivot-pin screws.

Please see my PM for further information about addressing your problem.

Stay safe,

Mike

[Molle Ninja]

All is well now. Thanks, Spyderco.

[salimoneus]

This thread was not even started by Molle and has nothing to do with whatever their issue is. Poor form to overrun someone else's thread with a completely unrelated customer service issue.

[Michael Janich]

Problem solved... trust me.

Stay safe,

Mike