euphorbioid wrote:To which practices are you referring? I've only bought one knife from them. True it was a little pricey but they had it and I was having trouble buying it anywhere else. Shipping wasn't free like other places. But it was my choice to buy from them. Did I miss something?
1. No returns/exchanges: Only dealer I know that has such policy. I cant think of any seller of goods, knives or otherwise that doesn't back their product. Heck even secondary market sellers do returns if there is a problem.
2. No defective merchandise returns. If they send you a faulty knife, your only avenue is directly through Spyderco. On a new knife.
3. No delivery guarantee. Are you kiddin' me? They force you to pay for insurance. Recently, thy changed that and just started charging $20 flat rate shipping to mask insurance. Regardless, their policy is once they ship it, its up to you and the USPS. There are ways to get your money back if the package gets lost through your credit card company but still, no retailer does this. How can you not guarantee?
4. No special requests like checking for an ideal piece. It's not a major ding, but Id rather support dealers that connect with the customer. Buyin online, we dont get to see the knife before purchase after all.
5. Exorbitant pricing. One "good thing" is that they will have knives that no one else has. That's because no one buys them though since they are priced higher than secondary market sellers and even flippers.
6. Insane Exclusive pricing: thats purely their call but prices then combined with $20 shipping and taxes and your paying almost Sebenza prices on some of these. The Elmax PM2 for example is the most expensive limited PM2 except for the CF's... Elmax is more akin to S30v than the other PM2 sprint super steels. That's close to a hundred dollar premium for Elmax.
7. The Elmax PM2 bundle fiasco. A recent example of their poor execution. They are stuck with all those overpriced Lil matriarchs so they tried to pull a fast one. Who does that sort of thing?
8. Factory second no warranty S90v Millie at $200 plus taxes and shipping. Crazy but true.
9. Getting caught red handed auctioning off S90v Millie exclusive on Ebay right along with sellers of his kind. No dealers do it and the auctions ended above MSRP. Legal? Yes I guess. But if they were customer centered instead of greedy this wouldn't happen. No dealers do that to their customers.
Overall, they are just not a company I'd support and find their use of the Spyderco motto ironic.
There are many other dealers that deserve our support and remember, BBS stays in business because of these exclusives. That's the only way they can get traffic to their site. They are taking full advantage of Spyderco fans' hunger for limited editions. Savvy indeed. They are leeches.
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