Manix 2 XL issue
Manix 2 XL issue
I just received my new Manix 2 XL and there is a QC issue. The seller has offered to accept return, but has no replacement stock. So ..... I'm either 1) out the shipping money (both ways) and have no knife, 2) accept the defect, or 3) ship it back to Spyderco and wait 3 weeks.
None of these are really acceptable.
Defect pics are posted. There is a gap between the liner and blade. Looks like the pins are too long or the G10 wasn't drilled deep enough. Either way, the blade wobbles when closed and doesn't line up when open.
I have a friend who advised me to post this so Sal would see it. He is a knife enthusiast and techie who has offered to fix it, but I'm concerned it would void my Spyderco warranty.
Any advice?
None of these are really acceptable.
Defect pics are posted. There is a gap between the liner and blade. Looks like the pins are too long or the G10 wasn't drilled deep enough. Either way, the blade wobbles when closed and doesn't line up when open.
I have a friend who advised me to post this so Sal would see it. He is a knife enthusiast and techie who has offered to fix it, but I'm concerned it would void my Spyderco warranty.
Any advice?
- chuck_roxas45
- Member
- Posts: 8776
- Joined: Wed Mar 03, 2010 5:43 pm
- Location: Small City, Philippines
The manix 2 often has a blade that has play in the closed position.
http://uproxx.files.wordpress.com/2014/ ... ot-gif.gif" target="_blank
-
- Member
- Posts: 3660
- Joined: Tue Jan 18, 2011 7:30 pm
- Location: Toronto Canada
I'd send that in to Spyderco...
You say waiting three weeks or whatever the waiting period might be is unacceptable, but any company you use the warranty of is going to take a while to get an item back to you. And the fact that Spyderco has such a great one should be more of a reason to send it in.
You say waiting three weeks or whatever the waiting period might be is unacceptable, but any company you use the warranty of is going to take a while to get an item back to you. And the fact that Spyderco has such a great one should be more of a reason to send it in.
On the hunt for...
-
- Member
- Posts: 274
- Joined: Tue May 04, 2010 6:36 pm
- Location: Illinois
- CarbonFiberNut
- Member
- Posts: 410
- Joined: Sat Mar 30, 2013 1:40 pm
having your friend fix it would definitely void your warranty, and that is definitely not normal. I just looked carefully at my Manix 2 XL and all the tolerances in that area are extremely tight and well-matched.
I'd send it back to Spyderco. A few weeks without a knife is nothing compared to the decades of use you'll get out of that well-made tool once the minor QC issue is taken care of. Nobody's perfect, and Spyderco takes great care of their customers.
I'd send it back to Spyderco. A few weeks without a knife is nothing compared to the decades of use you'll get out of that well-made tool once the minor QC issue is taken care of. Nobody's perfect, and Spyderco takes great care of their customers.
◊ Manix 2 XL ◊ Manix 2 lightweight blue ◊ Caly 3 carbon fiber ◊ Caly 3 damascus / CF ◊ Lum Chinese Nishijin ◊ Sage 1 ◊ Superleaf
◊ Dragonfly FRN serrated ◊ Endura Gen 1 ◊ Rescue Gen 1 ◊ Endura 4 FFG ◊ Delica 4 half serrated ◊ Mule Team ◊ Spin ◊ Bushcraft UK
◊ S110V Forum Native 5 ◊ Black Nishijin Cricket
[SIGPIC][/SIGPIC]
Top 5 most wanted: Domino, Dice, CF Para-2, CF Cricket. Seeing a theme here?
◊ Dragonfly FRN serrated ◊ Endura Gen 1 ◊ Rescue Gen 1 ◊ Endura 4 FFG ◊ Delica 4 half serrated ◊ Mule Team ◊ Spin ◊ Bushcraft UK
◊ S110V Forum Native 5 ◊ Black Nishijin Cricket
[SIGPIC][/SIGPIC]
Top 5 most wanted: Domino, Dice, CF Para-2, CF Cricket. Seeing a theme here?
Have you tried snugging up the screws that attach to the lock/stop bar? It could just be loose. I had a couple of Dodo's that came with the screws torked down oddly.
Another question I have is, how many washers are between the blade and the liner? You should be able to see that if you look closely at the view in Pic3.
Another question I have is, how many washers are between the blade and the liner? You should be able to see that if you look closely at the view in Pic3.
-Brian
A distinguished lurker.
Waiting on a Squeak and Pingo with a Split Spring!
A distinguished lurker.
Waiting on a Squeak and Pingo with a Split Spring!
I haven't taken it apart (and I don't plan to). Screws look tight and I can't manually compress the liners/G10 with finger pressure to close the gap. Feels like the pins are bottomed out, but too long or G10 isn't drilled.Donut wrote:Have you tried snugging up the screws that attach to the lock/stop bar? It could just be loose. I had a couple of Dodo's that came with the screws torked down oddly.
Another question I have is, how many washers are between the blade and the liner? You should be able to see that if you look closely at the view in Pic3.
I can see the brass colored washers, but I can't see them well enough to count.
Thanks to you and everyone who has replied so far.
-
- Member
- Posts: 602
- Joined: Sat Aug 07, 2010 5:48 am
I did that .... and got a "canned answer" to send in the knife with 5 bucks and they will review the situation. I fully realize that they answered as they should ... they can't (shouldn't) believe everyone (anyone) who sends in a quality complaint. The issue needs to be proven. I'm just a bit bummed that I got a bad knife .. but I do understand that "stuff" happens. The real test is how a company responds and I fully expect Spyderco to come through.jackthedog wrote:I would email Spyderco, explain the situation, and say you would like to send it in. I'm sure they will ask you to do so and they'll also be expecting it/have some context when it arrives. They'll take care of you.
I plan to send the Manix 2 XL in for them to fix (hopefuly replace, as I bought a "new" knife). I completely trust Spyderco to do the right thing and take care of this. I bought a Spyderco partly based on their quality reputation. I am a VP of Quality Assurance and know what to expect.
I'll repost after I get "fixed up".
-
- Member
- Posts: 529
- Joined: Wed Nov 15, 2006 2:22 am
Send it back to Spyderco and wait three weeks. If that's the biggest inconvenience in your life right now...consider yourself lucky. Stuff happens and life doesn't always go as planned; distract yourself with something positive in the mean time. It will be good practice for the times to come when life throws you a true curve ball.
"Our doubts are traitors, and make us lose the good we oft might win by fearing to attempt."
"Measure for Measure"
-W. Shakespeare
"Measure for Measure"
-W. Shakespeare
OK ... my knife techie friend convinced me to unscrew the scales and take a peek ....... the D pivot was not set. He turned it 90 degrees and all's well. My novice ignorance was made obvious.Popsickle wrote:send it back. my manix xl is pretty much perfect other than it showed up with a small chip and that went away with a sharpening
Thanks to all who offered support and advice.
I love the Manix 2 XL and look to many years of use and enjoyment.
You bet your "donkey" ..... I did learn a lot about the knife. It is a nice piece of work. Sal and the guys do a great job of design and execution. This is my first Spyderco, but not my last. I am impressed with the product, even though there was a "glitch" with my Manix ... it was nothing but a "thang". I appreciate all the support and replies I got ... great forum and Spydeco people here. Thanks to all.mattman wrote:thanks for reporting back.
no worries on the "novice ignorance" bit... fortunately you have a knowledgeable/helpful friend to take care of it. I'm glad it worked out for you....
definitly one of those "no such thing as a dumb question" moments.
bet you learned a little more about your knife, too.